Technical Support Engineer
Resume:
CURRICULUM VITAE
TAPAN KUMAR MONDAL
Sr. C.S.E
Contact Details: Contact : +91-869******* or +918*********
Email : *******.*****@*****.***
Address : **, *** ******* ****, ******, Kolkata – 700 034, West Bengal, India.
Career Objective:
To pursue my career in a decent pace towards Helpdesk Management of IT / IT Related Activity happening in any kind of Organization/Institute and apply my knowledge that I have gained towards practical implementation, meeting the challenges of real time.
Domain AREA
Provide User management, configuring user profile including AD
Windows NT, 2000, XP, Windows 7, Windows 8, administration. .
Provide technical support in resolving all type of systems problems (User end).
Provide technical support related to trouble shooting of Virus & Data backup.
Provide onsite and telephonic support in resolving system problems.
Installation and troubleshooting of Auto cad 2013 ultimate suite.
Installation and troubleshooting of Ansys.
Configure network (LAN & WAN) including VPN for use on networks.
Configuration of All type of Internet, email & all application software.
Trouble shooting of All type of SCANNER & PRINTER (DMP, DJ, LASER & NETWORK)
Mange VC ( Video Conferencing ) through Polycom Equipment and Skype
MAIL:-
Outlook express
Ms Outlook
Lotus Notes
IT EXPERIENCE: : more than 20 years + (Relevant).
JOB EXPERIENCE:
Company : KAIZEN IT SERVICES PVT. LTD
Designation : Sr. Customer Support Executive (RE)
Duration : Sept 2017 - Present
Presently I am posted at Tega Industries Limited from Aug 2015 on behalf of KAIZEN IT SERVICES PVT. LTD as a Sr. C.S.E (RE) providing Technical support on administration of Windows, AutoCAD design suit, Ansys14.0, SAP, Lotus Notes. Etc.
Provide User management, configuring user profile including AD
Windows NT, 2000, XP, Windows 7, Windows 8, administration. .
Provide technical support in resolving all type of systems problems (User end).
Provide technical support related to trouble shooting of Virus & Data backup.
Provide onsite and telephonic support in resolving system problems.
User management confidently
Installation and troubleshooting of Auto cad 2013 ultimate suite.
Installation and troubleshooting of Ansys.
Configure network (LAN & WAN) including VPN for use on networks.
Configuration of All type of Internet, email & all application software.
Trouble shooting of All type of SCANNER & PRINTER (DMP, DJ, LASER & NETWORK)
Mange VC ( Video Conferencing ) through Polycom Equipment and Skype
Company : ENSURE SUPPORT SERVICES (I) LTD
Designation : Sr. Customer Support Executive (RE)
Duration : Aug 2015 – Aug 2017
Presently I was posted at Tega Industries Limited from Aug 2015 on behalf of Ensure Support Services (I) Ltd as a Sr. C.S.E (RE) providing Technical support on administration of Windows, AutoCAD design suit, Ansys14.0, SAP, Lotus Notes. Etc.
Provide User management, configuring user profile including AD
Windows NT, 2000, XP, Windows 7, Windows 8, administration. .
Provide technical support in resolving all type of systems problems (User end).
Provide technical support related to trouble shooting of Virus & Data backup.
Provide onsite and telephonic support in resolving system problems.
User management confidently
Installation and troubleshooting of Auto cad 2013 ultimate suite.
Installation and troubleshooting of Ansys.
Configure network (LAN & WAN) including VPN for use on networks.
Configuration of All type of Internet, email & all application software.
Trouble shooting of All type of SCANNER & PRINTER (DMP, DJ, LASER & NETWORK)
Mange VC ( Video Conferencing ) through Polycom Equipment and Skype
Company : HUE SERVICES PVT LTD . (An ISO IT Orgnisation)
Designation : Sr. Customer Support Executive
Duration : Jan 2014 – Jul 2015
I was posted at Tega Industries Limited from Jan 2014 – Jul 2015 on behalf of Hue services pvt. Ltd . (An ISO IT Orgnisation) as a Sr. C.S.E ( FMS ) to provide Technical support on administration of Windows, AutoCAD design suit, Ansys14.0, SAP, Lotus Notes. Etc.
Provide User management, configuring user profile including AD
Windows NT, 2000, XP, Windows 7, Windows 8, administration. .
Provide technical support in resolving all type of systems problems (User end).
Provide technical support related to trouble shooting of Virus & Data backup.
Provide onsite and telephonic support in resolving system problems.
User management confidently
Installation and troubleshooting of Auto cad 2013 ultimate suite.
Installation and troubleshooting of Ansys.
Configure network (LAN & WAN) including VPN for use on networks.
Configuration of All type of Internet, email & all application software.
Trouble shooting of All type of SCANNER & PRINTER (DMP, DJ, LASER & NETWORK)
Mange VC ( Video Conferencing ) through Polycom Equipment and Skype
Company : ONTRACK SYSTEMS LIMITED. (An ISO LTD. IT Orgnisation)
Designation : Sr. Customer Support Executive
Duration : July 1996 – December 2013.
I was posted at Tega Industries Limited from Dec’11 on behalf of Ontrack Systems Limited as a Sr. C.S.E (FMS) to provide Technical support on administration of Windows, AutoCAD design suit, Ansys14.0, SAP, Lotus Notes. Etc.
Provide User management, configuring user profile including AD
Windows NT, 2000, XP, Windows 7, Windows 8, administration. .
Provide technical support in resolving all type of systems problems (User end).
Provide technical support related to trouble shooting of Virus & Data backup.
Provide onsite and telephonic support in resolving system problems.
User management confidently
Installation and troubleshooting of Auto cad 2013 ultimate suite.
Installation and troubleshooting of Ansys.
Configure network (LAN & WAN) including VPN for use on networks.
Configuration of All type of Internet, email & all application software.
Trouble shooting of All type of SCANNER & PRINTER (DMP, DJ, LASER & NETWORK)
Mange VC ( Video Conferencing ) through Polycom Equipment and Skype
Prior to being Provide technical support of computer and peripherals from August 2010 South Eastern Rail, I.R.C.T.C & Metro Bhaban, and Sr. QA (Ministry of defense), eic. at Kolkata, India.
Prior to being posted at Garden Reach Ship Builders (Ministry Of Defense) – Kolkata, India from 1999 with 7 units, more than 90 departments for Technical support.
Provide Technical support on administration of Windows.
Provide User management, configuring user profile.
Provide technical support in resolving network and system problems.
Provide technical support related to trouble shooting of Virus & Data backup.
Provide onsite and telephonic support in resolving system problems.
Upgrade and configure network equipments for use on networks.
Configuration of All type of Internet, email & all application software.
Trouble shooting of All type of SCANNER & PRINTER (DMP, DJ, LASER & NETWORK)
Prior to being posted at various Government & Non Government site (HOOGLE RIVER BRIDGE COMMISSIONERS (W. B. GOVT.), ORDINANCE FACTORY BOARD (Ministry Of Defense), JET Airways (Intl. Airways), MOTHER DIARY etc.) – Kolkata – India to provide support as a C.S.E.
Design and Implement of technical solutions of security and system administration for clients.
System audit. Evaluation of proposals related to systems.
Responsibility of pre-sales and post-sales activity and maintain the same.
Supported base level contracting with technical information needed to complete purchase requests.
Supported VSNL’s & Broadband Internet.
Company : AMERI GAS PVT. LTD
Designation : Computer Operator cum Hardware support engineer
Duration : June 1995 to June 1996 (On Contract Basis).
Provide support for a Voter ID Project of Govt. Of West Bengal.
Provided solutions & Technical Support to enhance operation and minimize downtime of computer hardware such as Servers, peripherals, nodes.
Maintenance and administration of UPS and CVT in Kolkata/outskirts.
Interacting with principal company to ensure proper support to clients.
Company : CLT PUNCHED TAPE PVT. LTD.
Designation : Computer Operator cum Hardware support engineer
Duration : January 1995 to April 1995 (On Contract Basis).
Provided solutions and Technical Support to computer hardware such as Pc’s & peripherals as a Project Leader.
Leading a Team with more than 50 heads in a Voter ID Project.
Company : VIDEOCON INTERNATIONAL LIMITED.
Designation : Computer Operator cum Support engineer
Duration : March 1994 to May 1994 (In Place of Leave Vacancy).
Provided Technical support for computer operation as well as Pc’s & peripherals.
ACHIEVEMENT:
Awarded from ONTRACK SYSTEMS LIMITED on 1999-2000 for “Best Meritorious Performance for the Excellence”.
Awarded Satisfactory performer from GARDEN REACH SHIP BUILDERS & ENGINEERS LIMITED on 2005
TECHNICAL QUALIFICATION:
[ Feb ’ 91 to Jul ’ 92] Diploma in Computer Application (D.C.A) from Made Easy Electronics, Kolkata
[ Apr ’ 92 to Jun’ 93 ] Certificates in Electronics Maintenance and Repairing course from Made Easy Electronics, Kolkata.
EDUCATIONAL QUALIFICATION:
[1988 ] 10th Standard from WBBSE.
[1992 ] Higher Secondary from WBCHSE in Commerce.
[1995] Bachelor of Commerce from Kolkata University.
PERSONAL DETAILS :
Having good health, willing to give effort according to the requirement of the job assigned, soft but Straight forward type, can sail through with any kind of Team Formation, prefer in-depth analysis of any fact/situation under consideration, like to share Knowledge & Experience with others.
COMMUNICATION SKILL SETS:
Verbal - English, Hindi, Bengali,
Written - English, Bengali.
EXPECTED SALARY :-
Current CTC : INR - 2, 28,000 / pa ( Approx. )
Expected CTC : INR - Negociable.
Personal Details:-
Father’s Name : Late Prakash Chandra Mondal
Date of Birth : 24th February 1969.
Marital Status : Married.
Languages known : English, Hindi, Bengali.
Passport No. : G462274 4
PLACERES:
All data & facts mentioned hereinabove are true to the best of my knowledge and belief. Original & Xerox Copy of all certificates will be provided on request.
Place: Kolkata Tapan Kumar Mondal
Contact this candidate