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Business Analyst/Help Desk

New Bedford, MA
September 09, 2018

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Julian A Olivier

* ***** ****** • Fairhaven, MA *2719 • • 774-***-****

Self-driven hard worker with 8+ years of experience in support, finance, and service.

Summary of Skills

●Beginner Project Management, Program Conversion, Technical Support, PC Build/Repair, special projects, service, small group management.

●Excellent interpersonal communication ability and multitasking proficiency.

●Confident while working alone or with a team.

●PC application experience with Office Suite, Windows OS configuration, Citrix remote, Access, Passion for Knowledge Documentation.

●IT Service Management understanding and experience. Problem Solving and small Network maintenance.

Work Experience

Closing Officer and Processor

Embrace Home Loans Middletown, RI June 2015 – Current

●Work with a multi-department team to ensure loans get to the closing table on time.

●Assist IT Business analysts with CAR tickets pertaining to department.

●Audit Documents to ensure government and industry compliance.

●Assist with development of new role definitions and metrics.

●Facilitate Loan Officers and their sales team’s knowledge of process and procedure while teaching how to avoid pain points.

●Successfully negotiate with Attorneys and their representatives for quotes, final costs and scheduling issues.

●Review and write up loans to ensure quality and compliance with state and federal regulations.

●Train and mentor new employees, with continued development as they become full team-members.

Loan Operations Mortgage + Commercial Specialist

First Citizens Credit Union Fairhaven, MA Feb. 2015 - June 2015

●Oversee the strategy, design, operation, and transition of backend service software from Horizon vendor for the entire company (100+users) with minimal assistance. Project was completed in less than two months.

● Provide support to management on periodic special requests

●Reconcile accounts and remit payments to investor companies and Fed.

●Process and enter a variety of financial and legal documents when received by the bank.

●Process Invoices as needed and work with customers and Service providers.

●Handles complex functions or transactions that require error-free work.

●Process general ledger and ticket based transactions to move funds between accounts.

Loan Booking and Funding Specialist

Loan Operations Rockland Trust Co Middleboro, MA Nov. 2011 - Feb 2015

●Book mortgage, consumer, and commercial loans to the bank’s systems.

●Funds home equity loan and consumer accounts and ensure correct documentation for compliance.

●QC Lender data to ensure proper documentation and reporting.

●Process and enter a variety of financial and legal documents when received by the bank.

●Enters and verifies alphanumeric data from a variety of sources

●Handles complex functions or transactions that require error-free work.

●Process general ledger and ticket-based transactions to move funds between accounts.

Video Technical Support

Comcast Cable New Bedford, MA Feb. 2008 - Feb 2010

●Troubleshoot product and service issues with Digital Television clearing 60 tickets per day during the Analogue to Digital conversion.

●Delivered exceptional customer service utilizing interpersonal skills to guide customer through our products, converting them to loyal repeat consumers.

●Assist customers with billing and sales related issues

●Provide swift, upbeat customer service to all customers

●Engage in interoffice teamwork to ensure customer satisfaction as soon as possible

Member Service Representative

St. Anne’s Credit Union Fall River, MA June 2007 - Oct. 2007

●Provide knowledgeable customer assistance

●Adhere to sales goals with target sales and up selling of loan products

●Open and close personal and commercial accounts for new and existing customers

●Write up and walk customer’s through the loan process from application to closing

●Assisted tellers with customer’s day to day banking questions and needs

Customer Service Representative

Sovereign Bank New Bedford, MA Sept. 2006 - June 2007

●Handle calls for customers banking and loan needs

●Provide swift customer service

●Transfer funds between customer’s accounts on request

●Start the account opening process for residential accounts

●Target sell various banking products that fit customer’s needs

●Assisted tellers with customer’s banking questions and needs


Ruby Tuesday Dartmouth MA April 2004 - Aug. 2006

●Manage and train trainers and new-hires

●Maintain successful trainee and trainer schedules

●Oversee growth and development of all associates

●Provide exemplary service and accuracy

●Assist servers and cooks for time management purposes


Bristol Community College

Major in Business

Project Management Institute

Essentials of Project Management CAPM Prep.

Rockland Trust Company

Business Communications Certificate

Bunker Hill Community College

Network Technology and Admin. Certificate Program A+ and CCNA expired

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