Amy E. Baier
**** * **** **** **** #****, Scottsdale, AZ 85255 ● 720-***-**** ● *********@*****.***
SUMMARY
Production-oriented claims professional with 16 years’ experience in data entry and medical insurance claims processing.
Currently process highly classified claims of television and radio personnel. Have processed highly-confidential claims of company employees.
Also have extensive experience in claims dispute/resolution, Workers’ Compensation claims, high-dollar transplant claims, claims adjustments and bodily injury claims for auto policies.
Always meet and/or exceed quantity and accuracy quotas.
EXPERIENCE
Keying and processing claims in accordance with claims policies and procedures
Medical billing, collections, coding, payment posting, claims adjudication, appeals and EOBs
In-depth knowledge of ICD9, ICD10, CPT, DRG, HCPCS as well as and medical terminology and procedures
Pay Medicare claims with established government policies and procedures
Identifying, correcting and documenting errors encountered during the claims submission process
Resolving disputed claims to correct payments to doctors and health care facilities
Processing claims of multiple health insurance plans simultaneously
Processing high-dollar and highly complex claims
Researching and verifying referrals, benefits, diagnosis codes and payment schedules
Adjusting claims to correspond with correct fee schedules
SKILLS
Self-motivated, organized, efficient and dependable
Worked with Benesys, Computrak, MediCom and several home-grown claims processing systems
Ability to learn and use new, complex computer billing systems
Extensive computer knowledge, including use of Microsoft Office and the Internet
Use of basic office equipment
WORK HISTORY
Clerk Paper Claims (2/2018 – Present)
CVS Health, Scottsdale, AZ
**processed prescription claims for Veterans Administration and Department of Defense
Data Entry Operator (6/2017 – 1/2018)
Edgenuity, Scottsdale, AZ
Processed work orders from schools
Health Claims Examiner (9/2009 – 3/2017)
American Federation of Television and Radio Artists (AFTRA), New York, NY
See above experience for job description
Claims Processor Senior Associate (2005 – 2009), Great West Insurance through 2008 then CIGNA after purchase, Denver, CO
See above experience for job description
Claims Services Processor (2003 – 2004), Nationwide Insurance, Inc., Dublin, OH
Healthcare Cost Specialist (2000 – 2002), Zurich Insurance Group, Columbus, OH
See above experience for job description
Benefit Approver (1996 – 2000), CIGNA, Columbus, OH
See above job experience for job description
EDUCATION
1987 – AA - Executive Secretarial Technology, West Virginia University Parkersburg, Parkersburg, WV