321-***-**** - firstname.lastname@example.org
Motivated customer service specialist with over 5 years retail experience in a fast-paced, team-based environment. Patient and empathetic customer service with extensive background in conflict resolution and customer care. Desires a leader role. Excellent communicator with almost 2 years in a demanding call center environment as a Customer Service Representative.
Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Friendly and enthusiastic Retail Sales Associate. Highly successful at upselling and promoting new products.
Customer service focus
Excellent people skills
Exceptional customer service
Able to persuade others effectively
08/2018 to Current Sales Associate
Charlotte Russe Inc. – Atlanta, GA
Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members. Helped customers with questions, problems and complaints in person and via telephone.
Operated the cash register and assisted co-workers with complex transactions such as returns/exchanges and price changes.
Accepted and processed returns.
Kept work areas clean and neat at all times.
Prepared merchandise for sales floor.
Suggested accessories and complementary purchases. Greeted customers and ascertained customers' needs. 09/2017 to 07/2018 Retail Sales Associate
Victoria's Secret – Atlanta, GA
Determined customer needs by asking relevant questions and listening actively to the responses.
Completed all cleaning, stocking and organizing tasks in assigned sales area. Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
Recommended merchandise to customers based on their needs and preferences. Engaged with customers in a sincere and friendly manner. Alerted customers to upcoming sales events and promotions. Contacted other store locations to determine merchandise availability. Welcomed customers into the store and helped them locate items. Stocked and replenished merchandise according to store merchandising layouts. 11/2015 to 09/2017 Call Center Representative
California Marketing Group – Tallahassee, FL
Logged call information and solutions provided into political database. Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge.
Educated customers on product and service details and information. Established and fostered strong [Type] and [Type] relationships through the application of excellent interpersonal skills.
Helped drive sales goals and achieve monthly quotas. Created and maintained an organized database to develop promotional sales. Documented all customer inquiries and comments thoroughly and quickly. Learned, referenced and applied product knowledge information. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Maintained established merchandising standards, including window, sales floor and promotional displays.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
2014 High School Diploma
University High School - Orlando, FL
2017 Associate of Arts: nursing
Tallahassee Community College - Tallahassee, FL