Instructional Design
Resume:
KAY E. RUPP
Cumming, GA 30028
******@*******.***
SUMMARY
Twenty-six years in the Education and Training field, 12 years being in Instructional Design, 20 years in Instructor-led classroom training teaching pre-existing course content, and developing new content for including Facilitator and Participant Guides. Also, Project Management managing a project from start to 0finish, and managed four Instructional Designers on a long-term project. Have a Bachelor’s degree in Secondary Education/English and a Master’s degree in Business Administration with a concentration in Human Resource Management. Primary background in Instructional Design and Training Management, Project Management, Information Technology, Client Relations, and Professional Development. Respected for building relationships with clients and teams, and delivering high quality work in a project time sensitive environment.
SOFTWARE
Microsoft Office 2013 Adobe Acrobat SAP
Microsoft Publisher Adobe InDesign CS2 Articulate
Microsoft Project Adobe Photoshop (3 years) Adobe Presenter
SnagIt 12 Captivate 8 (9 years) Articulate Storyline (4 yrs)
Rapid Intake Flash Form/Pro Form Lectora (2 years) SharePoint (6 yrs)
Information Mapping/FS Pro Camtasia (2 years)
EXPERIENCE
Diversified
November 2017 - December 2017
Instructional Designer
Designed and developed Instructor-led blended learning training with some interactive simulations for a new software application being implemented after the first of the year. Participated in User Application Testing.
Cox Communications
April 2016 – December 2016, Atlanta, GA Contract (ASK Staffing)
Sr. Curriculum Developer Specialist
Designed training and developmental programs and processes for employee skill enhancement and career development that target individuals as well as groups.
Linked performance management and employee development to larger organizational goals and strategies to improve organizational effectiveness through team-building, leadership development, improved communication and goal setting activities, and other organizational development activities.
Administered training programs to ensure the availability of licensed and qualified personnel.
Analyzed and determines training needs and develops customized training programs and/or identifies appropriate off-the-shelf or vendor training programs for various company business units that will enhance both technical and core competencies across the organization.
Evaluated training programs to ensure they are providing the appropriate level of instruction and skills development.
Administerd, organized and conducted structured learning experiences in connection with management and promotional development, on-the-job training, and employee orientation for company employees.
Collaborated with local work groups to ensure proper use and deployment of talent development programs.
In conjunction with design team, designed, wrote, or modified training curriculum, testing, and support materials for new training programs and materials to be implemented in the field.
Assessed, analyzed, and consulted with managers regarding workforce development issues, behavioral and technical competency model development and assessment, and leadership development.
Designed, implementrd, and facilitated appropriate reinforcement programs and aids to ensure transfer of learning by developing methods to evaluate performance strengths and development needs in cooperation will supervisors and managers.
Ensured computer based training updates are made in a timely manner; addressing problems encountered by users; and editing exam bank to correct identified deficiencies;
Charter Communications/Spectrum Business
November 2015 – January 2016, Alpharetta, GA Contract (KForce)
Technical Writer
This position was responsible for creating standards to document controls, process, and changes for the fiber cabling business and corporate/enterprise level clients including AT&T and Verizon. Requirements include: Telecommunications background, PowerPoint/Word/Excel experience, and experience with B2B writing and performing internal writing, Content Management, and B2C.
NCR Corporation
June 2015 – September 2015, Duluth, GA
Sr. Instructional Designer
This position was responsible for Division Instructional Design for all phases of learning design, development and execution and works closely with NCR business stakeholders to identify the skill sets and appropriate training required to support the training objectives.
Analyzed the learning need through critical task analysis to ensure linkage back to the desired business outcome.
Designed and developed learning using the ADDIE methodology for all projects.
Researched creating and organizing content into logical learning sequences.
Worked with Subject Matter Experts to create value-added learning programs.
Created courseware utilizing a variety of innovative learning delivery methods.
Executed development per project plan and the NCR instructional design process.
Anthem, Inc. (previously, WellPoint Inc.)
September 2014 – April 2015 – Contract (through BCForward), Remote
Instructional Designer II
Developed instructional materials for instructor-led courses and at least one additional course delivery type.
Conducted performance and instructional analysis for small and mid-sized projects.
Developed and maintains instructional project plans for small and mid-sized projects.
Evaluated instructional systems and materials.
Created and/or edited graphical and auditory materials.
Cricket Wireless
November 2013 – May 2014 – Contract (through ChaseSource), Alpharetta, GA
Project Manager/Instructional Designer
Responsible for the design, development, and maintenance of instructional material, using the ADDIE development model, for employees or third party associates whose job tasks or environments include retail sales (stores) and customer service (centers) for mobile devices such as tablets and smartphones.
Developed training courseware in various formats including but not limited to instructor-led, web-based, system/transactional software simulations, videos, and games. Courses included how to use a particular software to process POS (Point of Sales) transactions for the Sales Advocates inside the retail store either on a laptop or on a mobile device.
Project management of end-to-end instructional interventions to include working with key stakeholders, subject matter experts (SMEs), and vendors to ensure quality and consistency in the design and delivery of training materials.
Assisted in establishing best practices and standards for knowledge transfer and management.
Developed standard templates, models and job aids for multimedia training development.
Acted as a Subject Matter Expert in training systems, design and development.
Develop a glossary or Wikipedia to serve as a knowledge for current and future sales advocates and dealers.
Verizon
August 2013 – November 2013 – Contract (through United Information Technology), Alpharetta, GA
Instructional Designer
Developed training for the Indirect Sales Training Team.
Developed first course: Transportation and Distribution 102 using MS PowerPoint for storyboarding and Articulate Storyline for eLearning.
Creation of interactive learning using the ADDIE model and Bloom’s Taxonomy to engage the learner along with knowledge checks and a final graded exam to prepare for transportation and distribution certification.
The Home Depot
May 2013 – June 2013 – Contract (through TrueBridge Resources/Northhighland), Smyrna, GA
Instructional Designer
Developed training for Retail, Supply Chain, Vendor/Procurement, and New Associate Training.
Developed Instructor-led training for Warehouse employees in the role of moving customer products, new hire orientation and training materials. Multimedia techniques will be incorporated into the training materials (videos, graphics etc.).
Developed other documentation and training materials to focus on the supply chain process and related subject matter.
Developed a taxonomy that consisted of a classification of learning objectives that divided educational objectives into cognitive, effective, and psycho motor domains that were dependent on having attained prerequisite knowledge and skills at lower levels; the goal of which was to motivate students to focus on all three domains, creating a more holistic form of learning.
MarketSource, Inc.
November 2012 – March 2013 – Contract (through TEKSystems), Alpharetta, GA
Sr. Instructional Designer
Worked with functional program team to assess training needs performing front-end analysis, needs assessments, strategic learning assessments and other studies to focus learning needs and form the basis for curriculum development.
Responsible for collaborating with subject matter experts and clients to design and develop learning and training solutions.
Developed training to meet specialized client objectives as needed.
Designed curriculum using the ADDIE model, Bloom’s Taxonomy and Gagne’s Training Design models including developing learning objectives, design documents, storyboards, facilitator guides, participant guides and job aids.
Developed training roadmaps and overall curriculum and course maps for training.
Designed evaluation plans to demonstrate training effectiveness and measurement for process improvements.
Properly managed all projects associated with course development and implementation.
Utilized web-based platforms to train remote employees.
Utilized Articulate Storyline to develop 5 elearning modules and SnagIt and Photoshop to manipulate graphics for use in elearning development.
Delta Air Lines, Inc.
September 2012 – October 2012 – Contract, Atlanta, GA
Senior Learning Designer II
Acted as a performance consultant - recommending training and non-training solutions to improve job performance to key stakeholders during the design of complex, large scale curriculum using Instructional Systems Design, the ADDIE model and Gagne’s Training Design, and Project Management methodologies.
Served as a liaison between a third party vendor and various business units in the development of e-learning courses and training programs.
Responsible for managing third party vendor processes, product quality and ensuring timely delivery to company business units.
Worked independently and provide consultative support for business unit designers and subject matter experts.
Partnered with communications specialists for development of communication strategy and product launch.
Contributed to the overall design and development of training using a variety of delivery methods.
Designed metrics and measures to determine if implemented training solutions worked.
Served as a coach and a professional resource for designers.
Utilized Captivate 5 to develop 10 elearning modules and SnagIt and Photoshop to manipulate graphics for use in elearning development.
ServiceMaster/TruGreen
June 2012 – August 2012 – Contract, Memphis, TN
Senior Instructional Designer
As a Training Specialist Contractor: Using Microsoft Word and InDesign to generate training documents for TruGreen trainers to use as a Participant Guide and Instructor Guide for training sessions throughout the entire corporation.
Worked with SMEs & Project Stakeholders to put information into a training format.
Coca-Cola Refreshments
March 2012 – May 2012 – Contract, Alpharetta, GA
Senior Instructional Designer/Enterprise Group
Developed training using the ADDIE model for Coca-Cola Bottlers for new software (eSupply Chain) for ordering products for delivery. Using Captivate to create a self-paced eLearning course.
Developed training using the ADDIE model for Customer Service Specialists using software to place orders for customers. Content already existed so this project primarily consisted of making updates and modifications and changing the course from a primarily classroom based training to a blended learning training including job aids and eLearning components with classroom training for practical exercises using scenario based exercises.
Utilized Captivate 5 to develop 2 elearning modules, using Flash, SnagIt, Camtasia and Photoshop to manipulate graphics to be used in elearning development.
ProEdit, Inc.
April 2011 – December 2011 – Contract, Cumming, GA
Senior Instructional Designer/Project Manager
As Project Manager of a team of 5 Instructional Designers:
Conducted needs analysis and strategic learning assessments, developed courses, job aids, content, materials and learning activities (within LMS and non-LMS environments) in collaboration with team members, project teams, and subject matter experts.
Consulted with project stakeholders (e.g. project manager, management, technical lead, team members) to incorporate technical and scheduled requirements into overall design process, made key recommendations for design that met objectives and company goals.
Reviewed and tested content and components and integrated content into the common learning and business environment.
Worked with Communications team to develop a communication plan for the rollout of the new software.
Used Information Mapping tool to generate training and procedure documents to be placed on the company’s SharePoint site for standardized document maintenance.
As Senior Instructional Designer:
Developed training using the ADDIE model for an Introduction to Technical Writing course and taught the course to a local technical college for Continuing Education Units (CEUs)
Developed content for training and workshops to internal and external audiences on the subject of Marketing Me and How to Get a Job in Today’s Market.
Consulted with internal Sales team and prospective clients regarding Instructional Design requirements.
Demonstrated professional expertise in teaching and learning, electronic pedagogy, and most recent technology-based course delivery systems.
Demonstrated experience in curriculum development.
Demonstrated ability to understand and interpret educational needs and develop effective instructional media solutions, working projects from concept through completion.
Demonstrated ability to communicate effectively to a wide range of constituencies in a diverse community.
Demonstrated strong project management skills.
Demonstrated ability to lead and work effectively in a team environment.
Utilized Captivate 4 to develop elearning modules and SnagIt, Camtasia and Photoshop to manipulate graphics for use in elearning development
Venza Group
February 2011 – April 2011– Alpharetta, GA (work remote), Alpharetta, GA
Sr. Instructional Designer (contract)
Software Used: Captivate 5.0; Flash Form/Pro Form, SnagIt 9, Adobe Photoshop, Adobe Flash, Microsoft Project, and Microsoft Office
Worked directly with client and Subject Matter Experts in developing Just In Time Estimates for minutes of eLearning expected, writing the Curriculum Plan, Detailed Content Outline, Storyboards, and eGuides.
Assisted Subject Matter Experts in turning existing Instructor-led training documents such as User Guides, Workbooks, and other documents into eLearning Modules and eGuide.
Performed Quality Assurance checks on courseware after developed before and after presenting to client to ensure accuracy in development according to approved storyboards.
Mentored other Instructional Designers in Venza Group’s standard Instructional Design procedures.
Developed Help Text document for incorporation into software development.
Utilized Captivate 4 to develop elearning modules and Flash, SnagIt and Photoshop to manipulate graphics for use in elearning development.
Took a 5-day Flash course to learn how to create animated graphics.
American Red Cross
March 2010 – February 2011- Work remote from home, Cumming, GA
Integrated Development and Delivery Subject Matter Expert – Biomedical Services
Assisted Process Owners as necessary with the development of process level and task level process maps.
Provided expertise on Task Analysis development.
Facilitated Task Analysis process as needed.
Provided expertise on Information Design.
Ensured consistency of procedure documents within a process.
Provided expertise on training development.
Conducted training for 11 IDD roles.
Coached/mentored document and training developers as needed during task analysis and document development.
Participated in reviews to ensure adherence to IDD principles and compliance with LMS requirements.
Venza Group
May 2008 – December 2009 – Alpharetta, GA
Director, Education & Marketing – Lead Instructional Designer
Software Used: Captivate 4.0; Flash Form/Pro Form, SnagIt 9, Adobe Photoshop, Adobe Flash, Microsoft Project, and Microsoft Office
Allocated work schedule and managed instructional design resources.
Evaluated existing instructor-led course material for appropriate conversion to technology-based learning.
Reviewed various training mediums to determine the most effective delivery approach.
Partnered with client leadership as project manager to perform needs analysis and consult with appropriate Subject Matter Experts to determine training requirements for custom development.
As Project Manager, managed relationships with SME resources, vendors and the end-user community.
Monitored subject matter and instructional issues associated with curriculum.
Conducted project evaluation and follow-up activities.
Monitored program content and makes necessary updates as required.
Coordinated effective project plans to serve the training needs of the client.
Acted a Project Manager and leads the design, and development of instructional interventions, just in time support and electronic support tools.
Conducted Quality Assessments after development of eLearning projects documenting issues on issues reports for developmental reviews.
As Director of Education and Marketing, coordinated and processed marketing press releases, made calls to prospective clients, and other in-house marketing activities as requested.
American Systems
October 2007 – May 2008 – Alpharetta, GA
Instructional Designer
Software Used: Captivate 3.0, Lectora, Adobe InDesign CS2, Adobe Photoshop, SnagIt 8, Information Mapping, Adobe Acrobat, Microsoft Project, and Microsoft Office
Responsible for the development of training specific instructional content for web-based training materials.
Participated in needs assessments, design and development of product and role specific curriculum road maps and high level designs.
Interacted with Subject Matter experts in planning and scoping requirements for curriculum.
Functioned on curriculum teams and independently in the design, development, and testing of instructional materials using the ADDIE model, Bloom’s Taxonomy, and Gagne’s Training Design.
Reviewed and tested new and revised curriculum offerings from other team members, providing feedback and suggestions for improvement; contributes to new curriculum or program ideas.
Participated in beta deliveries of new courses.
Developed course descriptions and related course specific marketing documents and tools.
Responsible for storyboarding, authoring, and development of e-learning content and blended learning solutions.
AT&T
August 2007 – October 2007 – Atlanta, GA
Enterprise Training Specialist
Developed training for the Quote Expert and Contracts Project using Articulate, Adobe Connect, Microsoft Word and Excel.
Responsible for setting up meetings with Subject-Matter-Experts to organize existing training content and design a training plan to update existing training and add new training content consisting of job aids and webinars.
Optio Software
August 2006 – January 2007 – Alpharetta, GA
Developer
Software Used: Captivate 3.0, Adobe Photoshop, SnagIt 7, Information Mapping, Adobe Acrobat, HTML, Design Studio, RoboHelp, Microsoft Project, and Microsoft Office
Responsible for writing of Help files for incorporating into new lean software development project.
QA testing of lean processes for new software builds on a monthly basis and reporting back to developers of any major errors or discrepancies.
Responsible for the lean development of training specific instructional content for web-based training materials.
Responsible for storyboarding, authoring, and development of e-learning content and blended learning solutions.
Impact Resource Group
September 2005 – August 2006 – Atlanta, GA
Corporate Training Manager
Software Used: Captivate 3.0, Adobe InDesign CS2, Adobe Photoshop, SnagIt 7, Information Mapping, Adobe Acrobat, Microsoft Project, and Microsoft Office
Responsible for the design and development of training materials using the ADDIE model for the entire organization including field certification training manuals, Call Center training manuals, field handbooks, and other training documents as new procedures were developed.
Conducted needs analysis to determine design and development needs for training.
Assisted with the quarterly newsletter, writing of articles, along with layout and design.
Responsible for setting up supply ordering process, design of the supply website with printing/distribution vendor, and maintaining inventory of all branded Point of Purchase materials, along with training manuals.
Corporate Brand Manager for the organization responsible for all branded documents that were created.
Designed and developed Certification Manual technicians building bicycles after spending weeks documenting processes, taking pictures of all components, gears, and tools, and audio recording of processes.
Stanley Associates, Inc.
November 2004 – September 2005 - College Park, GA
Logistics Automation Analyst
Software Used: Captivate 2.0, Adobe Photoshop, SnagIt 7, Information Mapping, Adobe Acrobat, Robo Help, Microsoft Project, and Microsoft Office
Provided training to various military bases and other users of the FLMS (Fleet Management System) application around the country.
Participated in the strategic planning and implementation of the Program of Instruction (POIs), lesson plans, and the training schedule for FLMS field training.
Trained in a classroom environment using web-based training (WBT) modules along with instructor-led training (ILT).
Conducted system testing to detect system deficiencies, and record test results within an automated defect tracking system and writing of detailed test plans.
Professional Development Associates
June 2002 – November 2004 - Suwanee, GA
Independent Consultant – Training/Instructional Design
Software Used: Captivate 1.0, Adobe Photoshop, SnagIt 6, Microsoft Publisher, Microsoft Project, and Microsoft Office
Gwinnett County Public Library - August 2003 – June 2004 - Responsible for instructional design of all CBT materials for classroom and development of WBT materials for use on intranet. Conducted computer training classes in Microsoft Office XP (Word, Excel, PowerPoint, and Publisher). Maintained training database in Navision for tracking and report generation.
The World Center - November 2002 – March 2003 – Worked as a Corporate Training Instructor/Business Relations Manager while training clients on systems for personal and business success, and assisting clients with service selection and providing after-training follow-up to keep clients on track.
Apex Technology - October – November 2002 – Made presentations of MSN Web TV product to prospective customers by demonstration of product. After sale, delivered and installed equipment.
The Coca-Cola Company - June – August 2002, Atlanta, GA – Worked as a consultant with NovoLogic, Inc. to develop WBT for an Employee Development Plan for The Coca Cola Company using NovoLogic’s LMS system (Stratusphere) as the platform.
Mrs. Smith's Bakeries, LLC
June 2000 – May 2002 - Suwanee, GA
Training Manager
Software Used: Captivate 1.0, Adobe Photoshop, SnagIt 5, Adobe Acrobat, Microsoft Project, and Microsoft Office
Arranged training sessions; organized training and support requirements; conducted and/or facilitated in new-hire orientation.
Planned, coordinated, and directed training and staff development programs for the organization.
Conducted needs analyses, and selected appropriate instructional methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play, and CBT programs.
Researched and selected outside consultants and trainers to conduct training in sales, project management, and management skills.
Maintained training action plans.
Designed instructional training materials for all computer classes.
Taught computer training classes.
Researched data for new e-learning projects which included interviewing prospective clients, demo products, etc.
Designed instructional training of new computer training classes in Microsoft Office 2000 and Lotus Notes (email and databases).
Developed WBT for a corporate university using some off-the-shelf training and some customized training developed in-house.
Developed a customized WBT program for new hire training using the good manufacturing practices policies and procedures.
Developed new hire Sales Training consisting of training on Sales Reporting Databases, Customer Services Training, and Business Objects software training for use with sales reports.
Technical skills used: Dreamweaver, Photoshop, and Stratusphere (NovoLogic, Inc.).
Served as backup for Help Desk Support Center taking calls from internal customers with computer troubleshooting problems.
Computer Learning Centers, Inc.
January 1998 – June 2000 - Marietta, GA
Instructor (Information Technology Systems & Network Administration)
Software Used: Captivate 1.0, Adobe Photoshop, SnagIt 4, Microsoft Project, and Microsoft Office
Instructed classes in Microsoft Office97/2000 (Word, Excel, Access, and PowerPoint), Customer Service, Introduction to Computers, and SupportMagic SQL.
Developed new CBT training including classroom exercises for use in the classroom.
Assisted Director of Education in periodic interviewing of prospective instructors and new faculty orientation.
EDUCATION
1998 - 2001 Keller Graduate School of Management
Master of Business Administration (MBA) with a concentration in Human Resources – Graduation 6/22/01
1978-1981 Tift College/Mercer University, Macon, GA
Bachelor of Arts (BA), English/Secondary Education – Graduation 5/23/81
RELEVANT EXPERIENCE
1981-1983 – Upson County High School
High School English Teacher (9th – 12th grade) - Communication Skills and English Literature.
CERTIFICATIONS
Certified Trainer – American Management Association - 2000
Member – SHRM – Society of Human Resource Management 2000-2005
Member – ASTD – American Society for Training & Development – 2000-2008
Certified Project Manager – Project Management by the Numbers – since 2000, recertified March 2006
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