Customer Service Sales
Resume:
CURRICULUM VITAE
JESSE P. K. E. MOLENAAR
No. * Kotobabi Street, Community 18, Tema
P. O. Box OS 2196, Osu-Accra
Mobile: 024*******/020*******/026*******
Email: *********@*****.***
PROFILE AND PROFICIENCIES
Knowledgeable and endowed with organizational procedures and policies; highly trustworthy, ethical, and discreet; committed to superior customer service. Displays confidence in establishing and maintaining excellent professional relationships with clients and co-workers at all levels. Detail-oriented and resourceful in completing projects and ability to multi-task effectively
Ability to work independently to meet objectives, as well as collaboratively as part of a team
Strong team player, competent, ardent achiever, good communication skills and dutiful respect for compliance in all organizational regulations
Analytical skills, organizational abilities, creativity and “can do” attitude in tackling problems
Skilled in coordinating, planning, and supporting daily operational and program functions
Results-oriented, high-energy, hands-on profession, with a successful record of accomplishments in assisting in organizing and submission of reports
Microsoft Office Suite (Word, Excel, Power Point and Outlook) Internet and proficient in typing 45wpm
Hardware and Networking
WORKING EXPERIENCE
VODAFONE GHANA
Position: Customer Care Executive (2011 – 2014)
Duties
Effectively supervised and handled customer concerns and complaints to ensure customer satisfaction.
Effectively ensuring that customers are well taken care of to promote products of the company.
VODAFONE DISTRIBUTOR
Position: Associate Distributor (2010 – 2014)
Duties
Effectively supervised and handled customer concerns and complaints to ensure customer satisfaction
Sales, Repairs and maintenance of Telecom related products
Provide administrative support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries
Expanded customer base through a variety of effective sales techniques
Assisted with technical support for the technical division through computer networking and hardware
ST. MENS ENTERPRISE, TEMA & ADA
Position: Telecom Product Distributor (2009 – 2010)
Duties
Planned successful marketing and advertising strategies targeting and developing new accounts, and bringing more customers to the company
Expanded customer base through a variety of effective sales techniques
Delivered convincing oral sales presentations to management
Effectively supervised, trained staff and handled customer concerns and complaints to ensure customer satisfaction
EDUCATIONAL BACKGROUND
JPrompt Institute of Technology 2011 – 2012
Diploma in CCNA
World Bible School 2011
Certificate in THE WAY and SPOKEN WORD
Udacity School of Technology 2010 – 2011
Professional Certificate in Information Technology
Eastside College of Technology, Tema 2009 – 2010
Hardware and Networking (Diploma)
Chemu Senior High School, Tema 2002 – 2006
WASSCE
Crux Training Institute
Word press Modules 2017
International Business Management Institute (IBMI)
Leadership and Teamwork Development 2018
International Business Management Institute (IBMI)
Human Resource management 2018
International Business Management Institute (IBMI)
Basics of Project Management 2018
HOBBIES
Reading, meditating, Listening to Music, and exploring.
PERSONAL DETAILS
Date of Birth : 1st April, 1987
Place of Birth : Labadi
Nationality : Ghanaian
Sex : Male
Marital Status : Married
LANGUAGES
English, Twi, Ga, dangme and Fante
REFEREES
Rev. Danyel Ofori Yeboah
Head Pastor
Herald Family Chapel
Community 20, Klagon, Rd
Tel: 024*******/3
Mr. Bernard Ansah Narh
Surfline Ghana Ltd
Tel: 023*******
Mrs. Erika Sylvia Carr,
Vodafone Ghana,
Commercial Retail Manager,
South libration link
Contact this candidate