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Customer Service Sales

Location:
Accra, Greater Accra Region, Ghana
Salary:
4000-5000
Posted:
September 11, 2018

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Resume:

CURRICULUM VITAE

JESSE P. K. E. MOLENAAR

No. * Kotobabi Street, Community 18, Tema

P. O. Box OS 2196, Osu-Accra

Mobile: 024*******/020*******/026*******

Email: ac6z7d@r.postjobfree.com

PROFILE AND PROFICIENCIES

Knowledgeable and endowed with organizational procedures and policies; highly trustworthy, ethical, and discreet; committed to superior customer service. Displays confidence in establishing and maintaining excellent professional relationships with clients and co-workers at all levels. Detail-oriented and resourceful in completing projects and ability to multi-task effectively

Ability to work independently to meet objectives, as well as collaboratively as part of a team

Strong team player, competent, ardent achiever, good communication skills and dutiful respect for compliance in all organizational regulations

Analytical skills, organizational abilities, creativity and “can do” attitude in tackling problems

Skilled in coordinating, planning, and supporting daily operational and program functions

Results-oriented, high-energy, hands-on profession, with a successful record of accomplishments in assisting in organizing and submission of reports

Microsoft Office Suite (Word, Excel, Power Point and Outlook) Internet and proficient in typing 45wpm

Hardware and Networking

WORKING EXPERIENCE

VODAFONE GHANA

Position: Customer Care Executive (2011 – 2014)

Duties

Effectively supervised and handled customer concerns and complaints to ensure customer satisfaction.

Effectively ensuring that customers are well taken care of to promote products of the company.

VODAFONE DISTRIBUTOR

Position: Associate Distributor (2010 – 2014)

Duties

Effectively supervised and handled customer concerns and complaints to ensure customer satisfaction

Sales, Repairs and maintenance of Telecom related products

Provide administrative support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries

Expanded customer base through a variety of effective sales techniques

Assisted with technical support for the technical division through computer networking and hardware

ST. MENS ENTERPRISE, TEMA & ADA

Position: Telecom Product Distributor (2009 – 2010)

Duties

Planned successful marketing and advertising strategies targeting and developing new accounts, and bringing more customers to the company

Expanded customer base through a variety of effective sales techniques

Delivered convincing oral sales presentations to management

Effectively supervised, trained staff and handled customer concerns and complaints to ensure customer satisfaction

EDUCATIONAL BACKGROUND

JPrompt Institute of Technology 2011 – 2012

Diploma in CCNA

World Bible School 2011

Certificate in THE WAY and SPOKEN WORD

Udacity School of Technology 2010 – 2011

Professional Certificate in Information Technology

Eastside College of Technology, Tema 2009 – 2010

Hardware and Networking (Diploma)

Chemu Senior High School, Tema 2002 – 2006

WASSCE

Crux Training Institute

Word press Modules 2017

International Business Management Institute (IBMI)

Leadership and Teamwork Development 2018

International Business Management Institute (IBMI)

Human Resource management 2018

International Business Management Institute (IBMI)

Basics of Project Management 2018

HOBBIES

Reading, meditating, Listening to Music, and exploring.

PERSONAL DETAILS

Date of Birth : 1st April, 1987

Place of Birth : Labadi

Nationality : Ghanaian

Sex : Male

Marital Status : Married

LANGUAGES

English, Twi, Ga, dangme and Fante

REFEREES

Rev. Danyel Ofori Yeboah

Head Pastor

Herald Family Chapel

Community 20, Klagon, Rd

Tel: 024*******/3

Mr. Bernard Ansah Narh

Surfline Ghana Ltd

Tel: 023*******

Mrs. Erika Sylvia Carr,

Vodafone Ghana,

Commercial Retail Manager,

020*******,

South libration link



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