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Human Resources Manager. Human Resources Business Partner

Costa Mesa, CA
September 11, 2018

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human resources professional and leadership development management (12+yrs)

innovation and collaboration on global strategy, implementation & op plans (6+yrs) global projects manager of project/program initiatives (6+yrs) business and office management (15+yrs)


1 Director, Celebrate Recovery, Costa Mesa, California (2017-present) 2 Global Office Manager/Administrator, World Vision International, Monrovia, California (2011-2017) 3 HR Director/Office Manager, SdBW Electronics, Costa Mesa, California (2006-2011) 4 Instructional Designer/Trainer, Saddleback Church, Lake Forest, California, (2006-2011) 5 Project Designer/Corporate Communications, TFN Architectural, Santa Ana, California (2004-2006) 1

- identifies and maps regional inclusion initiatives/change management plan of action

- develops strategy/budget with matrix reporting to international headquarters

- supervises team of 12 senior leaders with operational management of 100 individuals

- motivates leadership teams through effective equipping, leadership development and mentorship 2

- cultivated leadership development with individual and team mentoring

- spear-headed global initiatives/projects in MarComms fostering diversity and inclusion with 80+countries/7 regions

- pioneered local HR Staff Care Critical Incident Stress Management team

- launched Peer Support strategies/initiatives including Appreciative Inquiries

- advised senior leadership/stakeholders on crisis management and peer support quarterly analytics/metrics

- conducted staff well-being educational workshops including crisis services/reporting mechanisms

- authored training and orientation programs for end-users in 80+countries, 500+MarComms officers

- on boarded international Communicators/Marketers including staff, temps, consultants and vendors

- co-designed and managed eLearning Academy LMS of blended training programs 500+users (open to 44K staff)

- taught instructor-led, virtual instructor-led, facilitator-led, and distance learning seminars on-the-job (5 years)

- analyzed and tested eLearning site design for multi-browser, multi-platform, multi-device -Articulate, Moodle

- published Chief Communications Officer regular e-newsletter as Managing Editor for 500+list 3

- managed employee hiring, orientation, employee relations, compensation, payroll and reporting

- supervised accounts payable/receivables, taxes, workers comp, vendor contract services

- advised executives with strategies on managing talent and workforce planning 4

- designed international program handbook, workshops, media, scripts and promo videos

- developed teams and international trainers for 40+cultures/countries

- taught international reconciliation training program in Africa, Europe, South America and North America

- orchestrated conference logistics and events hosted for 10+focus sectors in international cities 5

- collaborated with senior leadership team on project development planning

- created urban wayfinding during process of conception, design, execution and installation supervision

- negotiated 100+ contracts with 10+regulatory agencies/councils

- formulated corporate marketing, branding and communications JO 714-606-WILLEMS 7843 /jomwillems




Formal Education

BA California State University, Long Beach, California Design & Visual Communications

additional studies: Intercultural Communications and Linguistics, Business Management & Administration, Bio Science, Calculus Applied Project Management Certificate, University at California, Irvine,

(in progress), including Project Monitoring and Control Counseling Certificate, University of Maryland (UMB), Baltimore, Maryland

(in progress) focus on: Psychological First Aid Crisis Education (170+hrs completed) Certifications

Senior Professional Human Services (SPHR), Professional Human Resources (PHR, PHRca) HRCI Occupational Stress Management Education (OSME) Trainer of Trainers Critical Incident Stress Management, Individual and Group Crisis Intervention (ICISF) Approved Instructor Resiliency and Critical Incident Stress Management Certified (C-CISM) HIPAA Healthcare Provider Certified / HIPAA Security Certified Associations

International Critical Incident Stress Foundation, Inc. (policies/programs adopted by U.N.) Project Management Institute, Inc.

Association of Traumatic Specialists Services

Cherokee Nation, Citizen Member


Avid Sci-Fi/Fantasy/Space Environment fan

Enthusiastic Entertainment Tech Arts crew member - lighting/graphics/sound Climber of the highest mountain in Ukraine, with 100+ orphans Dived into another culture with first int’l exchange-student experience (age 12) where I was immersed into another culture for an extended period of time Co-manager of Orange County’s largest family-owned music/gift/bookstore chain JO 714-606-WILLEMS 7843 /jomwillems





3496 Wimbledon Way, Costa Mesa CA 92626



* Empower, strategize, and build consensus

• Design, develop and and train through ILT, FLT, OJB and eLearning sites

* Manage global projects with strong analytical skills

* Communicate and mentor with enthusiasm and creativity

* Plan and carry out programs with cultural sensitivity as well as demonstrable integrity

* Digitally market with a focusing on design and service

* Manage with fiscal stewardship and strong budget management

• Collaborate team building

• Mange HR employee relations

• Educate staff wellness and stress management


“With Jo’s knowledge, skills and

effectiveness she has certainly delivered

results for Global Communications.

She has taken on projects that require

strong project management and

people skills. She is also a source

of grace and inspiration.”

- Manager, Senior Director of

Global Strategy and Innovation

World Vision International

“I thank Jo for marshalling all of her

respective knowledge, wisdom and

work ethics to see this very significant

project through to completion. It’s a

remarkable achievement she can

be quite proud of!”

- Stakeholder, Senior Director of

Field Operations Communications

JO 714-606-WILLEMS 7843 /jomwillems


“I wish I had access to Jo’s training

handbook when I joined five years ago!

Well done in terms of breadth,

depth, readability and resources

all in one handbook. It touches on the

full range of work we do.”

- End user, East Africa Comms Director

“Thank you, Jo, for our wonderful day

at your training workshop - looking

forward to the next one!”

- Conference participant, East Africa

“Jo has been incredibly helpful to me.

She is patient in explaining things

which is greatly appreciated.”

- Senior Advisor, Internal Communications

World Vision International

References available upon request 3

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