Customer Service Sales

Kenneth Cody Gust

**** *. **** **. ******, Mo ***04 Cell 417-***-**** *************@*****.***

Summary

I have worked in the customer service field with experience in management, communication, computer technical support, and problem solving.

Work Experience

07/2017- 9/2018 Walmart- Bentonville, AR

Resolution Specialist II- Human Resource Shared Services

Assist managers and personnel with any issues in the hiring system over the phone.

Assist associates with their account on the walmartone.com website.

Resolution Specialist- Customer Relations

Assist Walmart customers with issues they have in the store, regarding questions they may have, or complaints about Walmart associates or Walmart stores over the phone

Assist customers with various issues in the Walmart Savings Catcher program.

05/2017- 07/2017 Manpower- Bentonville, AR

Resolution Specialist- Customer Relations

●Assist Walmart customers with issues they have in the store, regarding questions they may have, or complaints about Walmart associates or Walmart stores.

03/2014- 05/2017 Atos - Clovis, NM

Technical Support Agent

●Assist McDonald’s managers with troubleshooting in the restaurant over the phone.

●Fix the point of sales system, registers, back office equipment

●Assist managers inputting sales, and labor data for the store

●I was a rover which means I help other Help Desk Associates with any problems they have in resolving the stores issue.

09/2010- 02/2014 Pizza Hut- Portales, NM

Shift Manager

●Input sales for the shift

●Count inventory at end of shift

Delivery Driver

●Delivered pizzas to customers

●Food prep for the kitchen

Education

Eastern New Mexico University - Portales, NM

Received credits for Business Administration

Took classes in Accounting, Marketing, and other various business courses

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