Technical Support Engineer

Professional Summary

Service-oriented information technology specialist with 3+ years experience in remote and on-site environments. Core competencies include critical thinking, communication, and time management skills. Handles tasks with accuracy and efficiency.

Skills

Analytical

Problem-Solving

Interpersonal

Communication

Windows/Mac OS

Telecommunications

Experience

Digital Marketing Manager

The 7th Magazine – Orlando, FL 01/2018 – 05/2018

Planned and developed Instagram posts to engage customers.

Developed strategies to drive sales for new media releases.

Led design team on creative content based on analytical evidence.

AppleCare iOS phone support

Concentrix – Fremont, CA 10/2017 – 12/2017

Led customers through troubleshooting steps on Apple devices and accessories.

Informed customers on the latest Apple technology and news.

Assisted co-workers with utilizing web tools needed to resolve an issue.

Microsoft Outlook app support

Teleperformance – Murray, UT 10/2016 – 10/2017

Evaluated and debugged defects within the Outlook mobile application.

Analyzed and performed effective technical support for end-users whose accounts have been compromised.

Tested email account connectivity on iOS, Android, Windows, and Mac operating systems.

Technical Support Agent

iPower Technologies, Inc. – Boca Raton, FL 05/2015 – 01/2016

Consulted with users, management, vendors, and technicians to assess computing needs and system requirements.

Provided users with technical support for computer problems.

Installed and repaired thin clients, servers, and printers.

Education

BBA: Management Information Systems May 2018

Florida Atlantic University – Boca Raton, FL

GPA 3.0.

Member, Student Alumni Association.

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