Customer Service Quality

Kevin L Hawthorne

**** ******** ****** ***, **** Hill, South Carolina 29732, Phone: 803-***-**** ************@*****.***

Education:

Clinton College – 05/2017

Bachelors – Business Administration

Rock Hill, South Carolina

Strayer University – 08/2017

Master’s Degree in progress

Experience:

Spencer’s Gifts

Supervisor (03/2013- 3/2018)

Shipping and Receiving Charlotte, North Carolina

Prepared shipping routes, assessed rates, and determined most cost-effective and expedient shipping methods

Logged incoming and outgoing shipments into the database, processed and organized information

Inspected incoming shipments for damage, monitored shipments for discrepancies

Sorted, counted, packaged, and labeled outgoing shipments, organized shipments

Provided comprehensive customer service including status assessments, work order updates, customer query response, and problem-solving

Created and affixed labels to individual packages when necessary utilizing FedEx labeling systems

Foot Print (01/2010 - 10/2013)

Quality Control Technician Richburg, South Carolina

To ensure that materials and products met quality control standards, the supervising condition of materials. Maintain and apply quality standards for the company. Perform inspection, required PPE standards. We also had to enforce and clarify that production employees understood the quality procedures. Also, repair failures if needed and routine maintenance tasks.

United Parcel Service (UPS) (03/2006 - 01/2010)

Package Handler Greenville, South Carolina

Utilized “hand-to-surface” methods for all package handling

Loaded and unloaded packages onto or from delivery vehicles, trailers, pallets, conveyor system carts and load gratings

Lifted, carried, pushed and pulled packages on a continuous and repetitive basis for a complete shift

Scanned packages, read labels and charts, verified numbers and sorted packages accordingly

Inspected packages for damage

Safely lifted heavy packages to prevent injuries

Met and surpassed productivity targets and quality standards

Chair board member NAACP, President & Vice President Clinton College of Student Government Association, Trio member; Well-known alumni in the community of Rock Hill in South Carolina.

Positive attitude

Communication skills

Teamwork

Self-management

Willingness to learn

Thinking skills (Problem-solving and decision making)

Resilience

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