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Manager Service

Ambala, Haryana, India
1800000 ctc
September 07, 2018

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Naveen Kumar Bhadola

090********, 842-***-****

Carrier Objective:

Willing to work with an organization of repute having good work culture, professional atmosphere that provides opportunities to expand my horizon and learn more about emerging areas of Automobile.

Present Status since 01.04.2017 Area Manager (Workshop Business Development) – Punjab, Himachal

Responsible for AS products primary sales through all channels all vertical.

Responsible for secondary sales through Bosch network and neutral workshops.

Drive business development measures & improve yield per workshop in all workshop segments.

Ensure sales of focus products.

Responsible for implementation of Sale & Service promotional activities, product launch for BS workshops.

Network appointment / consolidation of network / weed out non performing workshops.

Develop sales and Technical manpower with network partners.

Warranty settlement of all segments customers.

Enable faster settlement of incentives to workshops.

Improve quality standards of workshops.

Responsible for reduction of age wise inventory.

Provide technical support to resolve customer issues on need based.

Monitor review MR productivity develop them as per business needs.

Responsible for achieve targets for WBD primary customers

From 01-January-2012 to 31-03-2017 Territory Manager Service, BOSCH Ltd (Punjab, Chandigarh, Himachal, J&K)

From 17-July-2008 to 31-Dec-2011 Territory Manager Service, Rajasthan BOSCH Ltd (Rajasthan):

Responsible for profitable growth in components business through Bosch authorized service network and growth in BDS service and diagnostics business.

Responsible for service of FIP, Auto Electrical, Diagnostics and Trade goods.

Responsible for CSI.

Service preparedness for new products.

AMC implementation through MRSD for test equipments.

Field joint investigation for critical complaints.

Service quality audits of Bosch Service network.

Bosch Warranty System administration.

Organize training with coordination of regional trainer.

From 01 - August-2002 to 30-June-2008 Metro Motors, Ambala Cantt (Tata Motors Authorized Dealer):

Worked as a Service Claims Manager in Automobile Service Division of Metro Motors (Tata Motors Authorized Dealership) Ambala Cantt.

Having good analytical and communication skills. Taking final decision for the warranty of failed parts after technical assessment of the vehicle/failed part to find out the root cause.

Making technical failure reports with photographs for the claim of high value after technical assessment and sending product complaint reports to Tata Motors.

To meet the customer pleasantly and analyzing the customer complaint.

To satisfy the customer technically that the failed part is under warranty or out of warranty (Explaining the technical reasons and warranty policy).

Explaining/Educating customers about service schedules as recommended by the manufacturer.

Also worked as a service advisor, floor supervisor as an extra responsibility.

Extended warranty claims for Tata Motor vehicles.

Spare part and goodwill claims.

Helped to improve quality of work, workmanship to increase the customer satisfaction level.

Training Details:

Two months training at Technical Teachers Training Institute, Bhopal from 5th Aug 2002 to 5th Oct 2002.Training was provided by Tata Motors to develop Non Technical competency skills including managerial, communication, planning, time management skills etc.

Three months product, spare part and in plant training at Tata Motors, Pune from 7th Oct 2002 to 7th Jan 2003.

Two months training at TSS Gazipur, Delhi from 7th Jan to 18th March 2003 and market survey done in Delhi for Tata Motors commercial vehicles.

Three days training for warranty management at Tata Motors, Pune from 1st July to 3rd July.

Three days training for warranty management at FIAT, Kurla.

Works Manager training attended at Tata Motors, Pune from 18th April to 23rd April, 08.

Several trainings done at Bosch Ltd, Bangalore for Managerial skills, personality development etc. with technical trainings for fuel injection, CRDI, Gasoline, Batteries and Auto electrical systems.


Passed Senior Secondary in Non-Medical with 51%.

Diploma of Automobile Engg with 71% ( First position in Haryana with Merit) from Government

Polytechnic, Ambala City.

MBA from Sikkim Manipal University.

B.Tech (Mechanical from IME, Mumbai).

Computer Proficiency:

Operating System known – Windows, Excel, PowerPoint and Internet System.


1st position in Automobile Engg. (3Yrs. Diploma) on State Level with 71%.

Selected by Tata Motors for the Dealer’s Supervisory Training of 7 months through campus interview by Tata Motors.

Current CTC : 1305033

Personal Details:

D.O.B 06/10/1978

Marital status Married

Potential Always positive attitude, Fast learner, Hard working, Sincere for my Job.

Hobbies Traveling, listening music

Experience 16 years

I am assertive, willing to learn, pro-active, a team player have a ability to think out, good attitude work ethics, and energy to do a job well with pride in producing quality work..


Place: Naveen Kumar Bhadola

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