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Community Engagement, Government Relations, Organizational Management

Cedar Hill, TX
September 06, 2018

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Desoto ISD; Desoto, TX 8/2015-Present

Desoto West Middle School

Spanish Instructor of 8th grade students

With a current enrollment over 9,800 students, the DeSoto Independent School District is a small, suburban district 15 miles south of Dallas. The 23 square mile district serves students in the communities of DeSoto, Glenn Heights and Ovilla with twelve campuses. The district enjoys community support of academics and athletics, along with taxpayer support for upgraded facilities, technology and instructional. Every school provides outstanding academic instruction supported by pyramids of intervention, enrichment, and privileges.

Instruct students in Spanish I for a high school credit.

Serve on the District Strategic Planning Committee

Serve on the Campus Educational Improvement Committee

Serve on the District Educational Improvement Committee

Negotiate and coordinate school trip

Over 20% of students go on to AP level coursework after completing coursework

Created policy to assist in district procedures related to cash handling

Created and facilitated professional development sessions

Developed programming and provided International Baccalaureate framework training to teachers and staff

Uplift Education; Dallas, TX 1/2014-8/2015

Williams Preparatory


Uplift Williams Preparatory is a free, public, college-preparatory charter school located in Dallas near Love Field. Williams Preparatory was established in 2007 as part of the Uplift Education network, the largest charter school network in North Texas.

Instructed 8th grade students in Spanish I

Improved student common assessment scores in 3mths from last in the district to #2

Keith Orr Toyota; Dallas, TX 10/2014 – 1/2014

Internet Sales Manager

A Toyota vehicle sales organization of both new and used vehicles.

Responsible for responding to internet leads, setting appointments and completing the negotiation process

Conduct online and onsite sales negotiation

Respond to online leads via True Car and online Car Research system

Keith Orr Toyota; Dallas, TX 8/2014 – 10/2014

Assistant Director of Community Affairs

A Toyota vehicle sales organization of both new and used vehicles.

Responsible for linking the dealership with community-based organizations, schools, and government agencies

Expanded brand recognition through appearances at events and expos

Speak on behalf of dealership at events and gatherings

Represent the dealership on boards and committees

Conduct demonstrations and negotiations of vehicle sales

Arbitron Radio Ratings; Dallas, TX 7/2012-8/2014

Training and Documentation Specialist

The Arbitron Company is a market research firm that gathers information about broadcast media and consumer spending for use by client broadcast media, advertisers, and advertising agencies. The company's principal method of gathering information is through diaries that are filled out by television viewers or radio listeners. Initially the company surveyed the television viewing habits of American consumers in the 1950s. In the 1960s it began surveying radio audiences as well. In the 1990s the firm abandoned TV ratings to its rival, Nielsen Media Research Inc. (eventually renamed ACNielsen Corporation), and began monitoring Internet radio usage.

Developed and implemented training and documentation initiatives under the direction of the Senior Manager of the Global Calling Center. Focused on achieving tangible business results through training, documentation, testing, and various other development interventions. Conducted periodic audits and performance checks to ensure proper business health, suggesting and implementing interventions when required. Assisted in the hiring, firing and management of call center staff.

Facilitated training of call center staff on survey processes

Screened and interviewed potential call center staff

Managed call center of 100 staff

Regional Acceptance Corporation; Arlington, TX 9/2011-7/2013

Training and Documentation Specialist

Serve as a member of the Learning and Development Department for an emerging leader in auto finance in the country. Uphold the mission, values and principles of a 17-year-old organization and its’ 141 year old parent organization, BB&T Bank.

Worked across strategic and operational projects for staff within the Special Assets division of the organization in order to maintain consistent levels of service to our client base.

Built a strong platform and construct relationships internally as well as within the client sector to identify issues and turn those issues into valuable outcomes.

Developed and facilitated training material for classes on all levels of operation from direct client contact to executive management.

Collaborated with leadership to provide continual improvement in the process of collections and the policies and guidelines that impact this performance in addition to providing supportive instruction to the existing workforce of over 150 Associates and Managers while building the next generation of leaders from recent hires.

Reported training updates and progress at weekly management meeting. Attend monthly training calls between all Special Assets leaders to determine organizational training needs and ensure continuity.

Create and facilitate all training for New Hires as well as existing staff

Lead as the Supervisor for up to 15 New Hire trainees for week and a half per class

Ensure that all staff maintain current training requirements

Monitor monthly e-learning training reports for center and Associate compliance

Create training development deliverables such as job aids and training content

Assist with developing and obtaining approval for training design recommendations

Assist with continual review and updating of organizational policies and procedures

Monitor the performance of the call center and gauge training needs

Support 7 branches totaling 160 Associates in all learning and development needs

Participate in Associate coaching sessions to determine training needs and administer and monitor plan of action to improve performance

Create scripts to be used during client calls

Help manage training calendar to meet challenging timelines for training development and delivery by actively tracking progress

Facilitate refresher training for associates with up to 40 trainees per class

Develop and Facilitate monthly Perfect Client Experience Call Monitoring refresher for Associates failing to meet organizational expectations

Honestly Speaking; Dallas, TX 6/2008-9/2011


A consulting firm that provided learning and development to small non-profit organizations in need of training

Researched, the learning and development needs of each non-profit organization to develop a training proposal for their leadership review and acceptance.

Prepared a proposal to present to leadership for contract consideration

Developed a marketing plan to provide exposure of the firm to potential clients

Administered post training survey to determine learning outcomes

Troupe 21 and Associates; Dallas, TX 1/2006-6/2008


Troupe21 & Associates (Troupe21) is a Dallas, Texas-based human capital management company that specializes in providing customized and cost-effective products and services for athletic organizations and teams. Troupe21 is unique in its use of athletic research, paradigms, and techniques to create long-lasting individual and organizational memory. Troupe21 was founded by current President and CEO, Guy H. Troupe, who brings over 20 years of professional experience in highly-visible leadership positions with the National Collegiate Athletic Association (NCAA), the National Football League (NFL) and the NFL Alumni.

Organized, developed, and delivered existing and future training communications relative to client needs

Assisted in the creation of curriculum specific to client’s request for conferences and group sessions.

Managed a project that consisted of testing various e-learning tools

Researched various topics to support facilitators in developing their presentations

YMCA of Metropolitan Milwaukee; Milwaukee, WI 9/1998-06/2000

National Trainer

A community-focused nonprofit established in 1844 with recreational programs & services for all ages.

Provided outcome-based training to YMCA branches across the country on certified topics.

Received certification to administer training throughout the multi-billion-dollar non-profit organization on

topics that included; Grant writing, Working with Low Income Kids, Teen Sexuality and Substance Abuse.

Certification added name and credentials to a national database for branch selection and contracting.

Facilitated training modules from approved list of training options for branches across the United States

Traveled domestically to learn, develop, & design training processes and procedures as well as identify &

close training gaps


Dynamic, motivational manager skilled in public relations and able to coordinate legislative efforts by working with state, local, and federal governments as well as the media. Capable of leading an organization in meeting legislative goals by creating policy proposals and working with government agencies and citizens. Areas of expertise include:


Assistant Director of Community Affairs 8/2014-12/2014

Keith Orr Toyota

Established in 1990 as MetroPlex Toyota was acquired by Keith Orr in 2015. Dealership sells both new and used cars and trucks. To increase sales and exposure in the surrounding community a Community Affairs Department was established. This department sponsors school and non-profit organization events to expand brand recognition for the dealership as well as providing parade vehicles.

Established relationships with community-based organizations

Represented dealership at events and expos

Spoke on behalf of the dealership at events and gatherings

Represented the dealership on board and committees

Conducted demonstrations of vehicles of choice, test drives, and sales negotiations

Lead the sales floor in unit sales two months straight

Provided translation to Spanish speaking customers and assisted with the sales process

After developing a more streamlined internet process was promoted to Manger of Internet Sales


Cedar Hill Independent School District Board of Trustees 5/2017-Present


A premier 6A district located in Cedar Hill, a city10 miles south of Dallas. It consists of 14 schools and serves over 8,100 students, grades K-12. A leader in world class education, it is CHISD's mission to develop confident leaders with the character, knowledge, and skills to excel in any endeavor they pursue by Engaging in Excellence.

Design and implement a rigorous instructional learning system that is data driven, fosters student engagement, and produces college and career-ready students

Remain efficient, trustworthy, and transparent in our financial practices and business processes

Align the budget process to achieve district goals

Recruit, develop, and retain highly effective and engaging employees in an environment that embraces diversity

Provide a safe, efficient, healthy, and orderly learning environment

Foster an environment of respect, cooperation, and open communication with parents and community partners

Library Site Advisory Committee 4/2018-Present


The Cedar Hill City Council appointed citizens to a site selection committee to evaluate potential locations for the new library. The committee will meet this spring to review options based on selection criteria, such as cost of land acquisition, surrounding built environment, and operational efficiency. The committee plans to make a site recommendation to the City Council summer 2018.

Determine the best site for future library

Consider impact of site selection on the community and library services

Determine the financial feasibility for each potential site

Cedar Hill Police Community Dialogue 11/2017


One of 21 citizens selected to attend a Community Dialogue event on Saturday, Nov. 18 where citizens gathered with Police Diversity Facilitators to discuss community policing strategies and actions that lead to a 10% decrease in crime. Cedar Hill Police Department was one of seven departments in the nation and the only department in Texas to take part in a Department of Justice Study on Community Policing. Discussed stakeholders to include, policing from both a police and citizen perspective and what makes Cedar Hill Police unique to the extent that the federal government selected its practices to study.

Discussed impressions of city and police department

Formed focus groups for detailed discussion on positive and negative police interactions

Developed next steps to maintain community relationship

Cedar Hill Bond Committee 1/2017-11/2017


The Cedar Hill City Council appointed residents to a Citizen Bond Review Committee in January 2017. The Committee’s charge was to review and evaluate current and future community needs and recommend projects for City Council consideration and inclusion in a potential November 2017 bond election.

Selected projects for Bond Referendum

Allocated an amount for each selected project

Determined order of priorities for proposed projects

Neighborhood Advisory Board 1/2015-5/2017


The 9-member board is advisory to Neighborhood Services and the City Council concerning matters involving neighborhoods and community affairs. The board assists Neighborhood Services in the creation, development, and implementation of programs designed to encourage, support, and strengthen neighborhoods. The board also provides communication between neighborhoods and city administration and serves as advocates for issues that impact and benefit the community at large.

Assisted City Council in the coordination of Town Hall Meetings

Organized Vendors and other details for the Annual City Block Party

Selected Neighborhood Associations and HOA for neighborhood awards and recognitions

Participated in Country Day on the Hill by volunteering at the NAB booth

Art & Design Committee for the UNT Dallas Station 1/2015


Selected to assist in the design for the UNT Dallas Dart (Dallas Area Rapid Transit) Station. A group of community activists from the area provided input to the Dart design group for the station that would extend the rail line south to the UNT Dallas campus. Was instrumental in the inclusion of historically black institution, Paul Quinn College, into the design and a bus directly to their campus.

Dallas Southern Sector Task Force 1/2005-12/2007


An organization formed by then Dallas City May, Tom Leppert, to determine a 10-year plan for the Southern sector of Dallas. This involved a plan to reduce crime, stabilize neighborhoods and increase economic development. Spoke at council meetings and neighborhood crime watch meetings causing increased patrols and economic development in the area.


Milwaukee Officer Jim Doyle Campaign for Governor 5/2000-11/2000

Office Director

Coordinated campaign rallies ahead of candidate appearance. Contacted media outlets, community organizations and faith based community for impromptu and planned rallies.

500 individuals at a rally within an hours notice with each news outlet represented to cover the event.

Mobilized vans from local churches and community based organizations for primary and general election which resulted in candidate winning by several points because of my efforts.

Organized a daily phone bank of a minimum of 20 volunteers daily who were responsible for one of the highest voter turnouts.

Coordinated all Milwaukee appearances for candidate which included contacting all media outlets

Pink Slate. 5/2013-11/2013


A group of attorneys seeking positions on various benches in Dallas County enlisted the skills of myself and a city councilman to plan and coordinate their campaigns in a joint effort.

Strategized media buys for several candidates for judge in Dallas County

Created slogan and literature design

Strategized volunteer placement at polls

Of the 10 candidates all but 2 were elected


Microsoft Suite 2007 Microsoft Outlook 2007 Microsoft Word 2007

Microsoft PowerPoint 2007


Recommendations can be viewed at:

To Human Resources: July 2, 2018

I am writing to express my interest in the position of Director of Juvenile Services. Growing up in tough environment where choices are few and opportunities limited, I can appreciate the challenge of displaying leadership for underprivileged or disengaged youths.

The job is most intriguing because I want to provide guidance for those individuals who need it the most. Originally from Milwaukee, WI – an urban community that saw many of my friends lost and disillusioned looking to become involved in negative activity rather than see school or any other path as constructive environment.

Though the rigors and the demands may seem daunting to some, I have a strong background in leadership that resonates with the youth of today. As a current school board trustee at Cedar Hill Independent School District, I know all too well the various youths who come through our doors and my job is to provide the door of opportunity rather than close it on them. I am also fully aware of the intricacies of the Dallas County Juvenile Services having been a Bilingual Juvenile Probation Officer for the Department in the East Dallas Division.

Understanding the role of a Director of Juvenile Services, I have taken the time to become knowledgeable with your requirements, expectations and would be thrilled to have the opportunity to be a part of your department. My greatest strength is that I can learn new skills and readily apply them effectively. Here is a brief summary of my skillset:

Monitoring and responding to client behavior

Knowledge of Juvenile Rehabilitation Techniques

Knowledge of policies and procedures

Problem-solving and decision-making

Compiling observations

Drafting detailed reports of progress and regression

Interviewing clients

Follow-up with clients

Strong verbal and written communication

My educational background includes a B. A. from Morris Brown and an MBA from University of Phoenix. Recently, I enrolled at Northcentral University to pursue my Ph. D. which I’ll complete by 2020.

Enclosed is my resume for your review, and additional details about myself. Thank you for giving me the consideration to become part of your team. I look forward to discussing my qualifications further with you in person.


Dawn Miller

BIOGRAPHY: Originally from Milwaukee, WI, opportunities were limited, often dreams deferred. I found the antidote to success lies within yourself more than anything.

In 1990, I got the opportunity of a lifetime to travel 2,000 miles away from home and attend Morris Brown College (Atlanta) opening my eyes to diversity but more importantly, eyeing the potential to become a leader in my community.

By 2005, I moved to the DFW area and joined the Dallas Southern Sector Task Force formed by then Dallas City May, Tom Leppert, to determine a 10-year plan for the Southern sector of Dallas.

Spending countless hours honing my craft while bridging the silos of leadership, management, and innovation, I have spent more than a decade placing myself front and center of my community to reduce crime, stabilize neighborhoods and increase economic development.

In 2017, my community honored me with the opportunity to represent them on the Cedar Hill ISD School Board. From this experience I have defined a keen sense of organizational management and improvement to streamline performance.

As a master motivator, trainer, and community activist, I never stall in the face of high pressure situations but pivot to find solutions to complex scenarios.

My educational background includes a B. A. from Morris Brown and an MBA from University of Phoenix. Recently, I enrolled at Northcentral University to pursue my Ph. D. which I’ll complete by 2020.

Note: Currently, I work as an 8th Grade Spanish Teacher inside DeSoto Independent School District where I have been since 2015.









CONTACT INFO: 808 Bailey Dr., Cedar Hill, TX 75104 Cell: 414-***-**** Email:

Summary of CIVIC & WORK HISTORY (circa 2005)



Northcentral University Phoenix, AZ

PhD. Anticipated Graduation (2020)

University of Phoenix Phoenix, AZ



Morris Brown College

Atlanta, GA

B.A. in Spanish




Cedar Hill ISD Board of Trustees Board Member 5/2017-Present

Library Site Advisory Committee Appointee 4/2018-Present

Cedar Hill Police Community Dialogue Appointee 11/2017 – Present

Cedar Hill Bond Committee Appointee 1/2017-11/2017

Neighborhood Advisory Board Appointee 1/2015-5/2017

Art & Design Committee for the UNT Dallas Station Appointee 1/2015

Dallas Southern Sector Task Force Appointee 1/2005-12/2007


Arbitron Radio Ratings (Dallas) Trainer 7/2012-8/2014

Regional Acceptance Corporation (Arlington) Trainer 9/2011-7/2013

Honestly Speaking (Dallas) Founder/Facilitator 6/2008-9/2011

Troupe 21 and Associates (Dallas) Associate 1/2006-6/2008



CONTACT INFO: CONTACT INFO: 808 Bailey Dr., Cedar Hill, TX 75104 Cell: 414-***-**** Email:

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