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Customer Service Manager

Miami, Florida, 33187, United States
September 06, 2018

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Jorge Laffitte

***** ** *** ******* *****, Florida


Construction Superintendent

Project Management – Bi-Lingual – Planning/Logistics – Meeting Deadlines Professional Profile

Offering an exceptional 20-year career coordinating multiple facets of large-scale, multi-million dollar production projects to ensure they are completed on-time and in-budget while providing top-notch customer service

Strong ability to work with team members and review progress to keep productivity at peak levels

Experience working with local government to manage the construction of new additions to public schools

Highly knowledgeable about submitting building plans to local officials for final approval

Sharp attention-to-detail skills that were utilized while ensuring that all projects met strict guidelines/regulations Education

Miami Dade County College – 1985


Certified General Contractor – CGC: 1510777

Miami Dade County Building Contractor

Key Skills

Coordinating Large Projects, Meeting Budgets, Meeting Deadlines

Customer Service, Analyzing Building Plans, Submitting Plans for Approval, Tilt-Up Construction

Microsoft Office, Managing Employees, Developing Building Plans, English/Spanish Career Path

L&L Investment Group/Glades Builders – President/Senior Production Manager 1999 – Present

Utilize top-notch leadership and communication abilities to coordinate contractors, customers, and architects to successfully complete all projects on a tight schedule

Analyze and process building plans in partnership with engineers to discuss structural requirements

Comply with all state and federal building requirements while maintaining construction-site safety

Bring large-scale projects worth over $20M to completion on-time and in-budget

Review, submit, and amend building plans that were submitted to local officials for approval

Ensure that all employees are meeting safety standards while providing superior customer service Coastland Construction – Senior Project Manager 2016 – 2018

Maintained exceptional quality assurance through the use of extensive technical knowledge

Oversaw and performed fittings, making sure that fitment was correct

Coordinated with team members on key projects to bring them to completion before deadlines The Collage Group – Senior Superintendent 2010 – 2014

Gained extensive knowledge in “Tilt-Up” construction, ensuring building structural integrity in high wind situations for three key school projects: Noland Senior High School, Bob Graham Middle school, and Miami Heights Elementary School successfully coordinating all aspects of the projects

Managed the construction of forms and the laying of rebar for “Tilt-Up” construction jobs

Partnered with architects and structural engineers to discuss every aspect of multiple projects

Actively collaborated with team members and officials to manage the construction of a large school renovation

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