Woodstock, GA ***88
AT&T, Atlanta, GA Senior-Network Design Engineer 2010 - PRESENT
Developed network designs for wireless, wireline and broadband infrastructure. Worked with Labs, product development, and engineering teams which led to creating process documentation methods, procedures, and guidelines for current network planning, capacity management, and network builds. Coordinated with internal and external customers to proactively ensure service commitments were met. Oversaw preparation of cost/benefit estimates, negotiations, installation, problem resolution, and multi vendor product integration. Managed projects and documentation as required. Trained incoming personnel on the company’s proprietary network infrastructure setup, routing policies, workflow and implementation guidelines.
Level3 Communications, Atlanta, GA IP Core Technician 2003 – 2010
Monitored and troubleshot on MPLS and IP backbones: Sonet, Gigabit and Ten Gigabit links on many types of equipment such as Cisco 2500, 7000, 7500 and 12000 series routers; Cisco 5500 and 6500 switches with Sup720’s; Juniper M40, M160 and T640; Force10 E1200’s; Redback SMS1000 and SMS1800. Operated Cisco IOS, Juniper Junos, Force10, FTOS, and Redback AOS systems. Conducted nightly maintenance work on the infrastructure and backbone equipment. Flashed router with new images and conducted upgrades during off peak hours to insure minimal customer impact. Performed OIR (online insertion and removal). Coordinated with gateway technicians and operation engineers to manage and monitor removal and addition of route processors, line cards and switch/fabric cards from the router chassis. Monitored and troubleshot management network for purpose of back end connections to all devices on the fast ethernet network.
Great attention to detail
Training / Coaching
Managing installation of new
Meritorious Service Medal
Army Commendation Medal
Army Achievement Medal
Good Conduct Medal
National Defense Service
Southwest Asia Service Medal
Humanitarian Service Medal
10th Special Forces Group
Genuity, Inc., Woburn, MA Network Controller/Analyst 1997 – 2003
Monitored customer connectivity utilizing proprietary monitoring system. Tracked progress of open work tickets using Vantive and/or Cabletron Spectrum ticketing system. Repaired problems on customer circuits. Coordinated with customers, telephone companies and other groups within the company to bring customer internet connectivity back online. Promoted to Shift Supervisor; managed all shift activities.
USAinternet, Danvers, MA System/Network Engineer 1995 – 1997
Administered NT based LAN/WAN. Oversaw LAN's and Internet connections for several companies. Built, setup, installed and maintained numerous computer stations: NT server, NT workstation, Win95, Win3.1 and DOS. Coordinated and implemented the setup, installation and monitoring of dialup lines, dialup dedicated lines, ISDN dialup lines, ISDN dedicated lines, analog to digital 24 channel T1 lines, T1 dedicated lines, and T1 dedicated Internet connections. Responsible for dial-up pool of over 500 modems. Worked extensively with a multitude of Computer and Internet related products to include: NT 3.51/4.0 server and workstation; FTP; Exchange server and client; TCP-IP; DNS; Livingston Portmasters and routers; Ascend ISDN adapters and routers; Cisco Routers; CSU/DSU's from Adtran, Digital Link, Cray, and Txport; Motorola Bitsurfer and BitsurferPro ISDN modems; Various analog modems from 2400bps to 56k.
Software, ETC, Hanover, MA Store Manager
1993 – 1995
Managed all store operations. Developed employee work schedule Identified and solved problems with subordinates and supervisors Compiled and analyzed inventory, ordered supplies and merchandise. Conducted interviews and performance reviews.
United States Army, Ft. Devens, MA Intelligence Analyst 96B 1989 – 1993
Special Army Intelligence training Ft. Huachuca, AZ and Paratrooper training Ft. Benning, GA. Held Top Secret (SSBI) Clearance for handling classified material. Attained rank of Sergeant (E-5) within 2 1/2 years of service. Served in Operation Desert Shield, Desert Storm, Provide Comfort, and Provide Comfort ll. Received Meritorious Service Medal (MSM) for exceptional duties in Desert Storm.
References available upon request.