VR VENESSA RICKETTS
505-***-**** E: email@example.com
**** *********** *** **, ***********, NM 87121
Successful at continually meeting or exceeding sales and service objectives. Knowledgeable about advertising standards and winning strategies. Expertise in customizing approaches to fit the businesses, markets and target customers. SKILLS Productivity maximization
Training and mentoring
Dependable and reliable
WORK HISTORY RETAIL SALES MANAGER 07/2014 to 03/2018 Verizon Wireless Albuquerque, NM
Delivered in-depth information on product features so customers could make educated decisions before purchase.
Planned and led three training sessions to promote sales team professional development and sales goal reinforcement.
Trained and coached a team of 14 sales professionals focused on servicing personal and business accounts.
Serviced accounts on a regular basis to propose new products or services and maximize revenue.
RETAIL SALES REPRESENTATIVE 06/2013 to 07/2014
Verizon Wireless Albuquerque, NM
Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate. Achieved 115% of monthly quota and grew sales earning title as top representative in region.
Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
CALL CENTER REPRESENTATIVE/ TECH SUPPORT 07/2009 to 06/2013 Verizon Wireless Albuquerque, NM
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Helped drive sales goals and achieve monthly quotas. Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
EDUCATION AA Business (In Progress) Business Administration 05/2019 Central New Mexico Community College, Albuquerque, NM Health and Wellness Certificate 2018
Central New Mexico Community College, Albuquerque, NM