Customer Service Machine Operator

Samantha L. Barkley

**** ******* ****, *** *, Baltimore, MD 21206 443-***-**** *************@*****.***

Objective:

Seeking growth opportunity with a progressive organization that will offer a challenging career in the administrative or customer service field.

Education:

MEDICAL TERMINOLOGY TRAINING 2004 LIFEBRIDGE HEALTH, BALTIMORE, MD

●Related coursework: Certificate of Completion

COMTEMPORARY OFFICE TECHNOLOGY TRAINING 2004 LIFEBRIDGE HEALTH, BALTIMORE, MD

●Related coursework: Certificate of Completion

STRAYER BUSINESS COLLEGE 1986 BALTIMORE, MD

●Related coursework: Certificate of Completion

AUTOMATION ACADEMY 1984 BALTIMORE, MD

●Related coursework: Certificate of Completion

PATTERSON HIGH SCHOOL 1983 BALTIMORE, MD

●Related coursework: HS Diploma Received

Skills & Abilities:

ADMINISTRATIVE SKILLS:

●Competency in MS Windows, Word, and Excel

●Operation of all office equipment

●Knowledge of records and management procedures and standardized filing rules

●Proficiency with 10-key calculator and date entry

●Payroll and Timekeeping

●Quality check for production specifications

●10+ years of customer service

●Multiple operation of machinery

●Works independently and efficiently, as well as managed multiple clerical duties

●Gained abilities in leadership responsibilities and negotiation processes

●Demonstrated organizational skills in all job positions

●Handles repetitive tasks while focusing on specific details

Experience:

PAN-O-MAT OPERATOR/MACHINE OPERATOR/WRAP SUPPORT/LOADER/SHIPPER AUTOMATIC ROLLS OF BALTIMORE 2010-PRESENT

●Ensures all finished baked production are sealed, coded, and placed in properly marked trays for shipping on multiple machines

●Ensures all raw products are prepped accordingly prior to being cooled and packaged

●Quality check duties sorting products that did not meet quality specifications to be produces and distributed

●Unloads and empties trays and reload finished products for shipping and distribution

ORDER CLERK/PRODUCTION SUPERVISOR/SHIPPING SUPERVISOR SCHMIDT BAKING COMPANY 2004 -2010

●Processed orders for multiple cash customers and depots

●Handled billing and data entry for orders received

●Liaison and main point of contact for handling and reprocessing incorrect orders

●Supervised a team of 30 employees ensuring all loads were correct prior to shipping off production

●Created shift reports at the end of each shift summarizing operation details to the owner and all necessary personnel in management

●Main point of contact for shipping supervisors on completed production orders

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CLAIMS PROCESSOR CAREFIRST BLUE CLOSS BLUE SHIELD 1999 - 1999

●Processed and modified existing claims and obtained information from policyholders to verify accuracy of their accounts

●Calculated and applied insurance rating systems to claims

●Contacted claims manager to obtain relevant information and recommend claim actions

●Analyzed data that was provided and provided necessary decisions to uphold company standards

CLAIMS PROCESSOR THE PATUXENT GROUP-CONTRACTUAL COMPANY 1999 - 2004

●Processed and modified existing claims and obtained information from policyholders to verify accuracy of their accounts

●Calculated and applied insurance rating systems to claims

●Contacted claims manager to obtain relevant information and recommend claim actions

●Analyzed data that was provided and provided necessary decisions to uphold company standards

OFFICE SECRETARY II DEPT OF HEALTH AND MENTAL HYGIENE 1983 -1997

●Trained and supervised newly hired secretaries assigned to the Licensing Unit

●Process timesheet for 48 employees

●Prepared complain reports relative to abusive treatment of developmentally disabled clients

●Maintained filing system for both Licensing Surveys and Major Care Complaints

●Typing, filing and answered switchboards

●Distributed applicable income tax forms to the public, banks, and corporations

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●*REFERENCES UPON REQUEST*

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