Customer Support Agent

Cáceres, Ángel Antonio

Personal Information

Birth Place: Argentina, Salta Capital

Birth Date: 19 – Jun – 1985

Civil Status: Married

Cellphone / Phone: 387- 154 685059 / 387-***-****

Home Address: El Independiente 2538

Email: ********@*****.***

Drivers License: Si

Academic Formation

●College / University (currently studying)

●Brigham Young University Idaho

●2017: Web Media & Development

●Universidad Católica de Salta – Engineering Faculty

●Career: Computers Science (completed until 2nd year)

●Instituto Argentino de Computación (I.A.C.)

Degree: Junior Programmer (2004)

●English Certificate by the Brigham Young University (2007)

Languages

●English: Excellent writing, speaking and comprehension

●German: Basic

Work Experience

●Freelance Web & Programmer

From: Dec 2008 - Current

Profile: Websites and BackEnd design and programming. CMS (Joomla & Wordpress)

●Informatics Coordinator – Reservations Operator – Real Estate Agent

From: Jul 2009 - Current

Profile: Website maintenance for the company (www.movitrack.com.ar / www.tastilviajes.tur.ar). Graphic Design. E-Mailing. Daily updating of databases. Tours & Hotels booking and coordination for groups and individuals. Controller. Real Estate agent.

●Call Center Operator

From: Jul 2007 – Dic 2008

Profile: Taking calls and bookings from clients all over Europe (3 languages), excellent management of software and good performance under pressure.

●Humanitarian Service (Fort he Church of JesusChrist of Latter Day Saints, Mormon)

From: Jan 2005 – Jan 2007

Profile: Group Leader, trainings for the achieving of goals. Activities coordinator. Excelent communication with people on the Street.

●Historian Secretary in an English Speaking Office.

From Nov 2005 – Jun 2006

Profile: Translator and interpreter for bibliography from the US, as weel as for live conferences. Updating of records and statistics. Maintenance coordinator for 62 apartments in simultaneos way. Contract generation. Data Entry.

Informatics Knowledge

●Windows / Microsoft Office / Internet Browsers

●Web Programming – HTML – CSS - PHP – MYSQL - AJAX

●Portfolio +30 Websites / Back End Programming.

●Photoshop (Intermediate)

References

●Jose Luis Arandia, General Manager in Tastil Viajes

Email: ********@******.***.**

●Ronald D. Gardner, President of the Argentina Córdoba Mission

Email: ***********@*****.*********:***********@*****.***

●María Córdoba, Call Center Supervisor Phone: 038*-*********

Email: *********@*******.***

●Nickolas Sharp, Area Supervisor.

Email: *********@*****.***

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