Network Engineer Customer Service
Resume:
●
Lamar
Kendrick II
-CompTIA Security+ Certified
-CompTIA A+ Certified
-Cisco CCENT Certified
-Cisco CCNA R&S Certified
*************@*****.***
SUMMARY
I’m in search of a Network Administration position that gives me the opportunity to show my knowledge of switching and a dvanced routing technologies(OSPF, EIGRP, PPP, BGP, RIP, Spanning-Tree, VTP, DTP, and PVST+ to name a few). I look to b ring my exceptional troubleshooting ability and ambition to the culture with my hunger for knowledge which will in turn add value to the company by expanding our ability to support technical issues. EXPERIENCE
Distributed Computer System Analyst
Tallahassee, FL 10/2016- PRESENT
Duties
● I configured and deployed switches and routers to replace broken or legacy equipment
● I troubleshoot LAN connectivity for users across the campus
● I troubleshoot WAN connectivity issues for sites in the field for county health departments
● I monitor and report major WAN outages to DCSA before contacting local admins for fast resolutions
● I troubleshoot user VPN authentication issues
● I was the initial contact on the network team when tickets were first escalated to tier 3
Distributed Computer Systems Specialist
Tallahassee, FL 08/2016- 10/2016
Duties
● I reimaged PCs that had corrupted OS
● I automated many helpdesk tasks with powershell scripts to minimize ticket resolution time
● I provided remote assistance to users that worked in the field or telecommuted
● I answered calls and resolved tickets in a timely manner to revive the great image of DOH helpdesk
● Service PCs
● I supported the entire Microsoft 365 pro suite
HELPDESK TECH intern
Fort. Lauderdale, FL 04/2016- 06/2016
Duties
● I reimaged PCs that had corrupted OS
● Replace hardware according technical matters
● I set up individual partitions required in testing environments for the testing center
● I created, name, and edit needed partitions for different courses taught in each classroom
● Service PCs
EDUCATION
Tallahassee Community College
Degree in progress 12/2016-12/2018
I attend TCC and I’m apart of a very challenging program (Network Systems Technology A.S.) where every course prepares you for career catapulting certification such as the ones I've listed above.
The Academy of South Florida 01/2016 - 03/2016
I’ve successfully completed my CCNA and A+ certification courses at The Academy of South Florida.
Florida International University 01/2015 - 12/2015 I studied in the program of Computer Science and Information Technology where I tutored for Java programming and covered most used industry operating systems in depth before transfering.
TreeHouse Programming
Front End Development 2015
I taken this online course to further my knowledge of programming and broaden my choices and opportunity. I've been successful in each activity involved in the course.
Minot State University
Computer science 2014-2015
SKILLS
● LAN switching
● BGP
● Cisco DMVPN
● GRE
● IPSec
● PPP
● EGRIP
● OSPF
● Technical support
● Powershell 5 (scripting)
● Computer hardware repair
● Windows(7,8,8.1,10)
● Microsoft 365 pro
● Visual basics
● C++
● Java
● HTML
● CSS
● Javascript
Professional communication skills
Sales
Great with customer service
REFERENCES
Available upon request.
Contact this candidate