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Network Engineer Customer Service

Location:
Tallahassee, FL
Posted:
September 05, 2018

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Resume:

Lamar

Kendrick II

305-***-****

-CompTIA Security+ Certified

-CompTIA A+ Certified

-Cisco CCENT Certified

-Cisco CCNA R&S Certified

ac6xyk@r.postjobfree.com

SUMMARY

I’m in search of a Network Administration position that gives me the opportunity to show my knowledge of switching and a dvanced routing technologies(OSPF, EIGRP, PPP, BGP, RIP, Spanning-Tree, VTP, DTP, and PVST+ to name a few). I look to b ring my exceptional troubleshooting ability and ambition to the culture with my hunger for knowledge which will in turn add value to the company by expanding our ability to support technical issues. EXPERIENCE

Distributed Computer System Analyst

Tallahassee, FL 10/2016- PRESENT

Duties

● I configured and deployed switches and routers to replace broken or legacy equipment

● I troubleshoot LAN connectivity for users across the campus

● I troubleshoot WAN connectivity issues for sites in the field for county health departments

● I monitor and report major WAN outages to DCSA before contacting local admins for fast resolutions

● I troubleshoot user VPN authentication issues

● I was the initial contact on the network team when tickets were first escalated to tier 3

Distributed Computer Systems Specialist

Tallahassee, FL 08/2016- 10/2016

Duties

● I reimaged PCs that had corrupted OS

● I automated many helpdesk tasks with powershell scripts to minimize ticket resolution time

● I provided remote assistance to users that worked in the field or telecommuted

● I answered calls and resolved tickets in a timely manner to revive the great image of DOH helpdesk

● Service PCs

● I supported the entire Microsoft 365 pro suite

HELPDESK TECH intern

Fort. Lauderdale, FL 04/2016- 06/2016

Duties

● I reimaged PCs that had corrupted OS

● Replace hardware according technical matters

● I set up individual partitions required in testing environments for the testing center

● I created, name, and edit needed partitions for different courses taught in each classroom

● Service PCs

EDUCATION

Tallahassee Community College

Degree in progress 12/2016-12/2018

I attend TCC and I’m apart of a very challenging program (Network Systems Technology A.S.) where every course prepares you for career catapulting certification such as the ones I've listed above.

The Academy of South Florida 01/2016 - 03/2016

I’ve successfully completed my CCNA and A+ certification courses at The Academy of South Florida.

Florida International University 01/2015 - 12/2015 I studied in the program of Computer Science and Information Technology where I tutored for Java programming and covered most used industry operating systems in depth before transfering.

TreeHouse Programming

Front End Development 2015

I taken this online course to further my knowledge of programming and broaden my choices and opportunity. I've been successful in each activity involved in the course.

Minot State University

Computer science 2014-2015

SKILLS

● LAN switching

● BGP

● Cisco DMVPN

● GRE

● IPSec

● PPP

● EGRIP

● OSPF

● Technical support

● Powershell 5 (scripting)

● Computer hardware repair

● Windows(7,8,8.1,10)

● Microsoft 365 pro

● Visual basics

● C++

● Java

● HTML

● CSS

● Javascript

Professional communication skills

Sales

Great with customer service

REFERENCES

Available upon request.



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