Post Job Free

Resume

Sign in

Medical Customer Service

Location:
Palm Harbor, FL, 34683
Posted:
September 05, 2018

Contact this candidate

Resume:

Helen Reed

*** ******** **.

Palm Harbor, FL ****3

727-***-****

ac6xu4@r.postjobfree.com

SENIOR PHLEBOTOMY SPECIALIST

Nationally Certified Department Supervisor New Phlebotomist Instructor

Seasoned Nationally Certified Senior Phlebotomist with 20 years medical/phlebotomy experience, and supervisory/instructional practices. Proven ability to work efficiently and effectively in fast paced environment. Strive to cultivate safe and comfortable atmosphere for staff and patients; provide consistently superior care with a personal touch. Displays dedication and determination in all endeavors with diligent attention to detail for optimal end results.

Skills Summary

Patient Services

Quality Assurance

Problem Solving

Customer Service

Acute Listening

Service Focused

Team Leadership

Team Builder

Supervisory

Instructional

Medical Terminology

Written/Oral Communication

Organized/Detail Oriented

Assessment and Response

Patient Privacy

Professional Experience

Phlebotomist / Julia Helena Cosma, M.D. Family Practice – Clearwater, FL

FEB. 2016 – OCT. 2017

Precisely performed and provided phlebotomy services in response to requisitions. Obtained patient information for laboratory records and explained procedures to patients to address their concerns. Showed proficiency with handling, labeling, and processing blood samples.

Performed phlebotomy.

Organized requisitions for specimen collections.

Compassionately responded to patients’ needs.

Maintained proper safety and infection control procedures.

Collected urine for drug screens; accurately processed required paperwork.

Recorded receipt of specimen into computer; processed from testing.

Printed and distributed reports; placed on patient charts.

Phlebotomist / Family Medical Center and All Medical – Tampa, FL

JUNE 2012 – FEB. 2016

Expertly provided phlebotomy services in response to requisitions. Conferred with patients to obtain information for laboratory records, explained procedures, and addressed patients’ concerns.

Organized requisitions for specimen collections.

Recorded receipt of specimen into computer; processed for testing.

Printed and distributed reports; placed on patient charts.

Phlebotomist (Continued)

Performed phlebotomy.

Collected urine for drug screens; accurately processed required paperwork.

Performed special coagulation procedures.

Carried out tasks that promoted smooth operations.

Received laboratory specimens into laboratory information system.

Senior Phlebotomist / Aerotech (Berkley HeartLab, Inc.) – Tampa, FL & Berkeley HeartLab, Inc. – Tampa, FL

2006 – 2008 & 2008 – 2011

Skillfully performed venipuncture and demonstrated proficiency in labeling, handling, and processing blood samples.

Managed 75+ patients monthly.

Compassionately responded to patients’ needs.

Maintained proper safety and infection control procedures.

Ordered all tests on outpatients using appropriate test codes and necessary comments.

Remained knowledgeable and highly competent in all medical technology services.

Key Accomplishment: Independently handled all responsibilities for patient service center.

Senior Juvenile Detention Officer / State of Florida, Department of Juvenile Justice – Clearwater, FL

2003 – 2006

Functioned in a lead capacity and performed specialized assignments as determined by department administration.

Maintained institutional security, minor, and staff safety.

Provided service and support to institutional programs.

Counseled detained minors to reduce crime.

Provided detailed and accurate descriptions of observations.

Established and maintained effective interpersonal relationships and rapport with diverse ethnic and socioeconomic backgrounds.

Key Accomplishments: Certified Juvenile Justice Officer, Certified State of Florida Field Training Officer, and trained new officers on proper procedures for handling juveniles.

Senior Phlebotomist – Phlebotomy Supervisor and Instructor / Largo Medical Center & Clearwater Medical Center – Largo, FL

1997 – 2000

Expertly performed all phlebotomy responsibilities as well as supervised staff and trained new phlebotomists in techniques and company procedures. Served nursing home patients.

Renal Technician / Raritan Bay Medical Center – Perth Amboy, NJ

1996 – 1997

Prepared patients for cannulation, set parameters and operated CODE 111 machine. Took vital signs and performed data entry.

Laboratory Phlebotomist / All Children’s Hospital – St. Petersburg, FL

1995

Proficiently drew blood and processed samples. Set up required hospital tests.

Senior Phlebotomist / Lab Corp at Roche Biomedical Laboratories – Hazlet, NJ

1993 – 1995

Skillfully performed phlebotomy duties, processed blood samples, handled patient relations in servicing nursing homes, home care patients, and patient service centers. Supervised and trained new phlebotomists in techniques and company procedures.

Education

Phlebotomy Technician Program / Brookdale Community College – Lincroft, NJ

Pathology Department - Internship / Fort Monmouth Medical Hospital – Neptune, NJ

Drug Detoxification/Rehabilitation Unit & Medical/Surgical Units – Internship / Jersey Shore Hospital – Perth Amboy, NJ

Renal Technician Certification Program & Reuse Training Program / Raritan Bay Medical Center – Perth Amboy, NJ

Certifications

Board Certified Phlebotomist / American Society of Clinical Pathologists

CPR Certified / American Red Cross, Tampa Bay Center & American Heart Association, New Jersey

Certified Senior Juvenile Detention Officer & Field Training Officer / State of Florida



Contact this candidate