Customer Service Information Technology
Resume:
CURRICULUM VITAE
Spandana K.s
D/o Subramanya K.s
Pandava Pura (T)
Mandya (D)
Contact no: +919********* Email:**********@*****.***
CAREER OBJECTIVE
To achieve excellence in technology and use my skills to the utmost benefit of the organization & to be a good team player with high levels of motivation and team spirit.
.
EDUCATIONAL QUALIFICATIONS
Course
Institution
Year
Percentage
S S L C
GPU,K.R.Pet
2010
60.32
P.U.C
GPU,K.R.Pet
2012
47.66
Degree: B.sc in SMCs
Maharani’s Science College for Women.
Mysore.
2015
61.86
COMPUTER KNOWLEDGE
Computer Basic
Computer Languages – C, C++, SQL and Java.
Good knowledge of Computer Networking
STRENGTHS
Leadership, Good Listener, Self Confidence, Hardworking, Punctuality.
Positive Attitude.
Working in a Team.
Keen to learn new things.
WORK EXPERIENCE:
HINDUJA GLOBAL SOLUTIONS:
As CRO(Customer Relationship Operations) For 6 months
Roles & Responsibilities:
Ability to multi-task, prioritize & manage time effectively
Managing incoming calls & customer service enquiries
Manage large amounts of incoming calls
Identify & assess customers needs to achieve satisfaction
Provide accurate, valid & complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions & alternatives within the time limits
RIIIT(Raman International Institute Of Information Technology)
As Academic Relations(AR) For 6 months
Roles & Responsibilities:
Responsible for guiding the students regarding their potential & provide help to pursue their goals
Listen to student’s concerns about academic (or) social problems
Advising the students on their personal problems & helps them to resolve it
Explaining about the programs which we are conducting
Helping the students understand their skill sets & provide them ways to utilize it
Recognizing the behavioral issues & provides solutions to handle them
Attending staff meetings so as to be kept in the know on issues that have to do with student’s academic performance & life
RIIIT(Raman International Institute Of Information Technology)
As Team Leader For 7 months
Leading a team effectively
Motivating team members to work effectively
Interaction with the institutional heads & tie up’s has to be done for institution
Collecting required information from college principal, HOD’s (or) PO
Internal & external networking with branding activities
Conducting seminars for students in their respective colleges
Creating channel partners
AREAS OF INTEREST
Listening to Music. watching Movies
Playing Shuttle.
Singing.
LANGUAGES KNOWN
Speak Read Write
English Yes Yes Yes
Hindi No Yes Yes
Kannada Yes Yes Yes
PERSONAL PROFILE
Name: Spandana K.S
Date of Birth: 15/5/1995
Gender: Female
Father’s Name: Subramanya K.S
Nationality: Indian
Religion: Hindu
Marital Status: No
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge and I bear responsibility for the correctness of the above mentioned particulars.
DATE: Yours Faithfully
PLACE:
Spandana K.S
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