Customer Service Microsoft Office

Ahmad Ullah

Ka-***/f- Uttarpara, khilkhet, Dhaka, 1229

Mobile: 017********

Email: ****************@*****.***

Summary

High-energy Customer service focused on promoting customer satisfaction through exceptional service and maintaining outstanding privileges. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Accurate and efficient in data entry and general operations. Skill Highlights

Relationship building

Customer experiences

Organized and efficient

Works as a part of team or alone

Positive and professional interpersonal skills

Lost and Found Items

Wake-Up calls

Currency rates

Housekeeping schedules

Willing to travel for training or work

Microsoft Office Suite

Typing speed 25 wpm [English]

Language Efficiency

Language Title Speaking Reading Writing Listening Certification English Intermediate Intermediate Intermediate Intermediate IELTS score “5” CEFR level B1

Bangla Native Native Native Native None

Experience

Customer Service executive 2/1/2016 to Current

Service Department of H-17,R-11 Nikunjo -2 Dhaka.

Sony Rangs Electronics Limited.

Greet customers warmly and ascertain problem or reason for calling.

Attracts potential customers by answering product and service questions.

Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Open and maintain customer accounts by recording account information.

Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; correction or adjustment and following up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents.

Provide accurate, valid and complete information by using the right methods or tools. Education

Bachelor of Science – Computer science 2012- 2015 CGPA: 3.05 out of 4 Asian university of Bangladesh Dhaka

References

MD. Mahbubur Rahman Patwari

Deputy Director WTO Cell

Deputy Secretary

Ministry of commerce Bangladesh

Mobile: 017********

ENGR. Aynul Kabir F/9861

Managing Director

Apon Neer Design and construction

Mobile: 017********

Apon Neer Design and construction

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