Recruitment, talent management, employee relations and performance man
Resume:
Y. Jesse DiGiovanni
**********@*****.***
EXPERIENCE
The RealReal, San Francisco, CA July 2017 to Present
East Coast Human Resources Director
Built and hired the new HR team including West Coast Director, E-Commerce center HR
Managers and Coordinators, Director of Talent Acquisition, Compensation and Benefits Manager, Payroll Manager and 4 Recruiters.
Manage the HR Budget including contingency and consulting contracts
Set structure for enterprise including Performance Management, Training and Development, Compensation and HR Systems.
Vetted and selected new HR Systems including HRIS, Payroll and Applicant Tracking system
Implemented a Learning Management System and developed training for key roles to be moved online.
Developed and executed new Performance Review Process inclusive of calibrations and merit process.
Developed new policies, revised Employee Handbook, developed Code of Business Conduct in partnership with legal and brought new vendor for ethics line and employee relations case management
Set new recruiting and hiring process for organization which immediately impacted business partner participation and communication of applicant flow and pipeline and grew the organization from 700 employees to 1500 in less than a year
Worked with Facilities to secure new site for additional e-commerce location in NJ, including hiring analytics and demographic information
Additional Achievements:
Reduction of turnover in both E-Commerce centers and Field Sales teams 30% and 15% respectively
Saved over 1 million in costs to department including food choices for all locations, broker services, and background check costs.
24 Hour Fitness, Carlsbad, CA February 2015 to July 2017
Area Human Resources Manager/ Talent Acquisition Partner
Provide support to 18 fitness clubs located in five boroughs of NY, Westchester Co. and Long Island
Partner with District Manager, Regional VP, Area HR Director and Club Managers in all HR Generalist matters
Manage implementation and administration of Field HR services
Provide expertise and functional knowledge in employee relations, talent acquisition, performance management, training, development, compensation, benefits and strategy.
Drive succession and talent management for all club and field level positions including individual
development plans, identification of high potentials and ensuring a pipeline of promotable candidates
Handle all employee relations complaints including investigations, resolutions and consultation with legal on all Title VII matters
Recruit for all General Manager and District Manager positions for CA, WA, OR, NJ, NY, MD, VA, FL, CO, and TX
Ensure that all HR Initiatives are scheduled and in place such as Manager Interest Days, Talent Reviews,
Open Houses, Engagement Action Planning, Skip Level Meetings and Skill Builders
Work on cross functional committee focused on improvements to learning and development programs
Interviewing and selection of all Club and Field level positions
Consulted on all performance management issues for all field positions
Partner with peer group regularly to address enterprise-wide issues and develop consistent practices
Captain for Area and Liaison to Corporate Talent Management Team
Deliver Facilitation and Platform Training to all District Leadership for ongoing development in the areas of performance management, talent management, talent acquisition and high potential development.
Additional Achievements:
Successfully developed and promoted a GM to Regional Fitness Director, Developed 4 Department Heads who were promoted to General Manager, Provided GM talent to NJ, CA and FL districts.
Worked in Learning and Development committee for past year working on the enhancement and ongoing improvements to our internal development program for GM’s as well as the onboarding program for Department Heads and External GM’s.
Successfully transitioned 12 acquired clubs to the 24 Hour Fitness brand.
Family Dollar NY, NJ, CT, PA, DE, MD, VA
Region Human Resources Manager March 2013 to November 2014
Provide support to 372 stores located in NJ, NY, CT, PA, DE, MD and VA
Partner with Regional Vice Presidents, Group Vice Presidents and Field Managers on all Human
Resource matters and Employee Relations
Continuously provide support and guidance on succession planning and Field Management development
Schedule and drive monthly talent reviews and calibration with all Field Management including RVP
Drive HR Programs such as MAP, GOAL days, TSM certification, Engagement Action Plans and Building Great Teams workshops
Analyze HR Metrics and Data to provide strategic plans for continuous improvement
Designed and Implemented Hiring Great Teams workshop for the breakout sessions at Annual Leadership Conference
Member of Community Relations Committee which identifies and drives community and social responsibility opportunities for field enterprise-wide
Drive workforce stabilization through managing training exceptions, Store Manager turnover and on-boarding
Interpret Employee Engagement survey results and drive action plans for improvement
Interview all Field Management and Store Manager candidates
Assist in new store openings for staffing and on-boarding
Handle all employee relations complaints and investigations
Assist in all Manager Self Service technical issues and escalation
Travel three times per week in Focus districts with Regional Vice Presidents to ensure stores are at standard and provide HR support
Train all new HRM’s enterprise-wide
Continuously touch base with all business partners including Loss Prevention, Team Relations, Recruiting and store support business units
Additional Achievements:
One of Five HRM’s who developed the HR Manager Training Guide and Program for new HR Manager onboarding
Worked on Talent Acquisition Committee to redesign the interview guides for field level positions to better assess new talent- ran focus groups, gathered data and develop new material
Introduced the Round Robin interview style for all Assistant and Store Manager positions adopted Area wide
Reduced Turnover in both markets by over 11% and won best turnover improvement award in company
Centenary College, Hackettstown, NJ December 2012- December 2014
Adjunct Professor, Business Management Department
Teach Junior and Senior level undergraduate students in various Business courses including Fundamentals of Human Resources and Business Law, Social Responsibility
CVS Caremark, NY, NY March 2009 to September 2011
Human Resources Business Partner
HR Generalist for 125 retail store locations
Manage 6 direct reports including training department, compliance and intern coordinator
Support all Field Management, Regional Manager and store unit employees in the areas of talent management, employee relations, recruiting, compliance, benefits and compensation
Redesigned the Emerging Leader Program to ensure ongoing development and bench ready District Manager and Pharmacy Supervisor candidates
Led training and facilitation of culture programs, management and emerging leader courses
Provide guidance and direction in talent management and succession planning including performance management and reviews
Led People Development initiatives including Emerging Leader program, succession planning and competency training
Ensure that discipline processes were standardized and consistent throughout the region
Involved in litigation prep and investigations
Handle and resolve escalated benefits and payroll issues
Led Employee Engagement Strategies including skip level meetings, Career-Pathing seminars, stay interviews and employee communication initiatives
Analyzed HR reporting and data to ensure continuous improvement in all HR functions and compliance
Managed the HR Audit function to ensure adherence to all federal and state laws and company policy compliance
Additional Achievements:
Drove the District in training metrics from last in the company to second in the company and retained the top five spot for 2 years.
Designed, developed and Implemented the Regions first Regional Training Center in which all new hires in the NY and NJ Region attended for onboarding and classroom training
Had the highest conversion of Pharmacy interns to Pharmacist in company for 8 quarters in a row.
Achieved the highest engagement score in company in 2011.
Friendly’s Ice Cream Corporation, Wilbraham, MA March 2005 to October 2008
Senior Human Resources Manager
Business Partner to Senior Vice President of Operations, Vice President of Distribution and Manufacturing and Vice President of Marketing and Franchise
Manage all aspects of Human Resources for 80 restaurants in NY, NJ, CT, MA, PA, FL, VA, Manufacturing, Distribution and Corporate office.
Continuous efforts to remain a union-free workforce including Union Avoidance training and communication
Manage direct reports including Field HR Managers, and Corporate HR staff
Implemented and managed the corporate office youth internship program
Implemented policies such as Minor Guidelines, Snow Day Policies, Attendance incentives program and Peer Review and Dispute Resolution Program
Facilitate training at Friendly’s University for all General Manager and DDI Leadership Facilitator to all executive level Management
Key contributor and developer of field management and store management competencies, 360 feedback program and development gap assessment tools and implementation.
Developed and implemented Employee Engagement Initiative including employee opinion surveys and WOW recognition program
Internal consultant for all employee relations issues
Recruit for senior level positions, develop and implement sourcing strategies, build staffing and succession plans, negotiate offers and relocation packages
Communicate, implement and continuously enforce corporate and field change initiatives
Manage the performance management process including annual appraisals, 360 evaluations, performance improvement and development plans
Implement best practices including recognition and reward programs
Additional Achievements:
Promoted twice to Division HR Manager then Senior HR Manager in less than three years
Worked on committee that developed the new company values, mission and service program
Became DDI Facilitator Certified
Worked with Manufacturing VP and Senior Comp Manager to develop new compensation pay for performance program in manufacturing
Introduced the Peer Review and Dispute Resolution Program
Participated in the selection of new benefits carrier and offerings
Received Presidents Award in 2006
PCF Inc./New York Times, Hackensack, NJ December 1992 to March 2005
Employee Relations Manager
Call Center Recruiter
Manage employee relations issues for 47 distribution centers in Tri-state and Philadelphia markets both Union and non-Union environments
Mediate employment issues and grievances between independent contractors, union workers, employees and management
Work closely with Director of Labor Relations for re-negotiation and bargaining of Union Contracts
Investigate and resolve claims for sexual harassment, discrimination, and other unlawful violations
Develop action plans when necessary to improve relations between management and employees
Administer Civil Treatment for Managers training workshops nationally resulting in certification of 147 managers
Developed and implemented talent assessment and performance management program
Study turnover rates of challenging positions to continuously improve retention methods
Worked with legal counsel to ensure compliance with state and federal employment laws
Implemented and utilized recruiting strategies to staff for Telemarketing, Retention, Customer Service, IT and management positions
Worked with department heads to determine staffing and recruiting strategies
Designed and implemented quarterly recruiting and referral bonus campaigns
Worked on special projects committee which developed training grant proposals, career planning programs and retention strategy action plan
Additional Achievements:
Promoted from Customer Service Representative to Team Leader to Recruiter to Field Employee Relations Manager
Became ELI certified and facilitated Civil Treatment Training for Managers nationwide
Reduced turnover of new hires in telemarketing department by 61% while in the Recruiter role
OTHER EXPERIENCE
Uniqlo USA, New York, NY 2014-2015
HRM Consultant
Charged with establishing the roles and responsibilities for the Area HR Manager position
Worked on setting a process and procedure for mass store structure changes including the placement of interns into management roles
Worked closely with SVP of HR to establish commuting and car allowance compensation procedure
Party City, Rockaway, NJ 2011 – 2013
Project Manager
Provided consulting support on the launch and implementation of online university
Project Manager for new applicant tracking software launch
Iron Mountain, Collegeville, PA 2008-2009
Human Resources Consultant
Project Manager for development of compensation program “PACE” developed that ensured a consistent
approach to merit increases including calibration and performance management practices
Designed and Piloted Leadership Development Program for mid-level Supervisors and Managers
Designed and implemented Peer Review program to resolve and mediate employee grievances
EDUCATION
Fairleigh Dickinson University, Teaneck, NJ
MBA- Human Resource Management, 2003
Ramapo College of New Jersey, Mahwah, NJ
Bachelors of Science, Concentrations Human Resource Management and Finance, 1998
EDUCATION/ Other
Trinity School of Natural Health, Warsaw, IN
ND- Naturopathy Doctor- expected graduation 2019
MEMBERSHIPS/ CERTIFICATIONS/SKILLS
New York State Workforce Investment Board Member, since 2010
SPHR Certified 2006
Certified Facilitator- DDI September 2007
Certified Trainer – Civil Treatment Training for Managers (ELI) 2003
Licensed Real Estate Agent, NJ
Fluent in Spanish
Microsoft office (Word, Excel, PowerPoint, Access),Visio, PeopleSoft, HRSmart, Virtual Edge, ADP Enterprise
The Network (employee relations), Success Factors, Compass, Oracle, LPMS, Taleo, Kenexa, Talent Scout
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