Y. Jesse DiGiovanni

732-***-****

ac6xeb@r.postjobfree.com

EXPERIENCE

The RealReal, San Francisco, CA July 2017 to Present

East Coast Human Resources Director

Built and hired the new HR team including West Coast Director, E-Commerce center HR

Managers and Coordinators, Director of Talent Acquisition, Compensation and Benefits Manager, Payroll Manager and 4 Recruiters.

Manage the HR Budget including contingency and consulting contracts

Set structure for enterprise including Performance Management, Training and Development, Compensation and HR Systems.

Vetted and selected new HR Systems including HRIS, Payroll and Applicant Tracking system

Implemented a Learning Management System and developed training for key roles to be moved online.

Developed and executed new Performance Review Process inclusive of calibrations and merit process.

Developed new policies, revised Employee Handbook, developed Code of Business Conduct in partnership with legal and brought new vendor for ethics line and employee relations case management

Set new recruiting and hiring process for organization which immediately impacted business partner participation and communication of applicant flow and pipeline and grew the organization from 700 employees to 1500 in less than a year

Worked with Facilities to secure new site for additional e-commerce location in NJ, including hiring analytics and demographic information

Additional Achievements:

Reduction of turnover in both E-Commerce centers and Field Sales teams 30% and 15% respectively

Saved over 1 million in costs to department including food choices for all locations, broker services, and background check costs.

24 Hour Fitness, Carlsbad, CA February 2015 to July 2017

Area Human Resources Manager/ Talent Acquisition Partner

Provide support to 18 fitness clubs located in five boroughs of NY, Westchester Co. and Long Island

Partner with District Manager, Regional VP, Area HR Director and Club Managers in all HR Generalist matters

Manage implementation and administration of Field HR services

Provide expertise and functional knowledge in employee relations, talent acquisition, performance management, training, development, compensation, benefits and strategy.

Drive succession and talent management for all club and field level positions including individual

development plans, identification of high potentials and ensuring a pipeline of promotable candidates

Handle all employee relations complaints including investigations, resolutions and consultation with legal on all Title VII matters

Recruit for all General Manager and District Manager positions for CA, WA, OR, NJ, NY, MD, VA, FL, CO, and TX

Ensure that all HR Initiatives are scheduled and in place such as Manager Interest Days, Talent Reviews,

Open Houses, Engagement Action Planning, Skip Level Meetings and Skill Builders

Work on cross functional committee focused on improvements to learning and development programs

Interviewing and selection of all Club and Field level positions

Consulted on all performance management issues for all field positions

Partner with peer group regularly to address enterprise-wide issues and develop consistent practices

Captain for Area and Liaison to Corporate Talent Management Team

Deliver Facilitation and Platform Training to all District Leadership for ongoing development in the areas of performance management, talent management, talent acquisition and high potential development.

Additional Achievements:

Successfully developed and promoted a GM to Regional Fitness Director, Developed 4 Department Heads who were promoted to General Manager, Provided GM talent to NJ, CA and FL districts.

Worked in Learning and Development committee for past year working on the enhancement and ongoing improvements to our internal development program for GM’s as well as the onboarding program for Department Heads and External GM’s.

Successfully transitioned 12 acquired clubs to the 24 Hour Fitness brand.

Family Dollar NY, NJ, CT, PA, DE, MD, VA

Region Human Resources Manager March 2013 to November 2014

Provide support to 372 stores located in NJ, NY, CT, PA, DE, MD and VA

Partner with Regional Vice Presidents, Group Vice Presidents and Field Managers on all Human

Resource matters and Employee Relations

Continuously provide support and guidance on succession planning and Field Management development

Schedule and drive monthly talent reviews and calibration with all Field Management including RVP

Drive HR Programs such as MAP, GOAL days, TSM certification, Engagement Action Plans and Building Great Teams workshops

Analyze HR Metrics and Data to provide strategic plans for continuous improvement

Designed and Implemented Hiring Great Teams workshop for the breakout sessions at Annual Leadership Conference

Member of Community Relations Committee which identifies and drives community and social responsibility opportunities for field enterprise-wide

Drive workforce stabilization through managing training exceptions, Store Manager turnover and on-boarding

Interpret Employee Engagement survey results and drive action plans for improvement

Interview all Field Management and Store Manager candidates

Assist in new store openings for staffing and on-boarding

Handle all employee relations complaints and investigations

Assist in all Manager Self Service technical issues and escalation

Travel three times per week in Focus districts with Regional Vice Presidents to ensure stores are at standard and provide HR support

Train all new HRM’s enterprise-wide

Continuously touch base with all business partners including Loss Prevention, Team Relations, Recruiting and store support business units

Additional Achievements:

One of Five HRM’s who developed the HR Manager Training Guide and Program for new HR Manager onboarding

Worked on Talent Acquisition Committee to redesign the interview guides for field level positions to better assess new talent- ran focus groups, gathered data and develop new material

Introduced the Round Robin interview style for all Assistant and Store Manager positions adopted Area wide

Reduced Turnover in both markets by over 11% and won best turnover improvement award in company

Centenary College, Hackettstown, NJ December 2012- December 2014

Adjunct Professor, Business Management Department

Teach Junior and Senior level undergraduate students in various Business courses including Fundamentals of Human Resources and Business Law, Social Responsibility

CVS Caremark, NY, NY March 2009 to September 2011

Human Resources Business Partner

HR Generalist for 125 retail store locations

Manage 6 direct reports including training department, compliance and intern coordinator

Support all Field Management, Regional Manager and store unit employees in the areas of talent management, employee relations, recruiting, compliance, benefits and compensation

Redesigned the Emerging Leader Program to ensure ongoing development and bench ready District Manager and Pharmacy Supervisor candidates

Led training and facilitation of culture programs, management and emerging leader courses

Provide guidance and direction in talent management and succession planning including performance management and reviews

Led People Development initiatives including Emerging Leader program, succession planning and competency training

Ensure that discipline processes were standardized and consistent throughout the region

Involved in litigation prep and investigations

Handle and resolve escalated benefits and payroll issues

Led Employee Engagement Strategies including skip level meetings, Career-Pathing seminars, stay interviews and employee communication initiatives

Analyzed HR reporting and data to ensure continuous improvement in all HR functions and compliance

Managed the HR Audit function to ensure adherence to all federal and state laws and company policy compliance

Additional Achievements:

Drove the District in training metrics from last in the company to second in the company and retained the top five spot for 2 years.

Designed, developed and Implemented the Regions first Regional Training Center in which all new hires in the NY and NJ Region attended for onboarding and classroom training

Had the highest conversion of Pharmacy interns to Pharmacist in company for 8 quarters in a row.

Achieved the highest engagement score in company in 2011.

Friendly’s Ice Cream Corporation, Wilbraham, MA March 2005 to October 2008

Senior Human Resources Manager

Business Partner to Senior Vice President of Operations, Vice President of Distribution and Manufacturing and Vice President of Marketing and Franchise

Manage all aspects of Human Resources for 80 restaurants in NY, NJ, CT, MA, PA, FL, VA, Manufacturing, Distribution and Corporate office.

Continuous efforts to remain a union-free workforce including Union Avoidance training and communication

Manage direct reports including Field HR Managers, and Corporate HR staff

Implemented and managed the corporate office youth internship program

Implemented policies such as Minor Guidelines, Snow Day Policies, Attendance incentives program and Peer Review and Dispute Resolution Program

Facilitate training at Friendly’s University for all General Manager and DDI Leadership Facilitator to all executive level Management

Key contributor and developer of field management and store management competencies, 360 feedback program and development gap assessment tools and implementation.

Developed and implemented Employee Engagement Initiative including employee opinion surveys and WOW recognition program

Internal consultant for all employee relations issues

Recruit for senior level positions, develop and implement sourcing strategies, build staffing and succession plans, negotiate offers and relocation packages

Communicate, implement and continuously enforce corporate and field change initiatives

Manage the performance management process including annual appraisals, 360 evaluations, performance improvement and development plans

Implement best practices including recognition and reward programs

Additional Achievements:

Promoted twice to Division HR Manager then Senior HR Manager in less than three years

Worked on committee that developed the new company values, mission and service program

Became DDI Facilitator Certified

Worked with Manufacturing VP and Senior Comp Manager to develop new compensation pay for performance program in manufacturing

Introduced the Peer Review and Dispute Resolution Program

Participated in the selection of new benefits carrier and offerings

Received Presidents Award in 2006

PCF Inc./New York Times, Hackensack, NJ December 1992 to March 2005

Employee Relations Manager

Call Center Recruiter

Manage employee relations issues for 47 distribution centers in Tri-state and Philadelphia markets both Union and non-Union environments

Mediate employment issues and grievances between independent contractors, union workers, employees and management

Work closely with Director of Labor Relations for re-negotiation and bargaining of Union Contracts

Investigate and resolve claims for sexual harassment, discrimination, and other unlawful violations

Develop action plans when necessary to improve relations between management and employees

Administer Civil Treatment for Managers training workshops nationally resulting in certification of 147 managers

Developed and implemented talent assessment and performance management program

Study turnover rates of challenging positions to continuously improve retention methods

Worked with legal counsel to ensure compliance with state and federal employment laws

Implemented and utilized recruiting strategies to staff for Telemarketing, Retention, Customer Service, IT and management positions

Worked with department heads to determine staffing and recruiting strategies

Designed and implemented quarterly recruiting and referral bonus campaigns

Worked on special projects committee which developed training grant proposals, career planning programs and retention strategy action plan

Additional Achievements:

Promoted from Customer Service Representative to Team Leader to Recruiter to Field Employee Relations Manager

Became ELI certified and facilitated Civil Treatment Training for Managers nationwide

Reduced turnover of new hires in telemarketing department by 61% while in the Recruiter role

OTHER EXPERIENCE

Uniqlo USA, New York, NY 2014-2015

HRM Consultant

Charged with establishing the roles and responsibilities for the Area HR Manager position

Worked on setting a process and procedure for mass store structure changes including the placement of interns into management roles

Worked closely with SVP of HR to establish commuting and car allowance compensation procedure

Party City, Rockaway, NJ 2011 – 2013

Project Manager

Provided consulting support on the launch and implementation of online university

Project Manager for new applicant tracking software launch

Iron Mountain, Collegeville, PA 2008-2009

Human Resources Consultant

Project Manager for development of compensation program “PACE” developed that ensured a consistent

approach to merit increases including calibration and performance management practices

Designed and Piloted Leadership Development Program for mid-level Supervisors and Managers

Designed and implemented Peer Review program to resolve and mediate employee grievances

EDUCATION

Fairleigh Dickinson University, Teaneck, NJ

MBA- Human Resource Management, 2003

Ramapo College of New Jersey, Mahwah, NJ

Bachelors of Science, Concentrations Human Resource Management and Finance, 1998

EDUCATION/ Other

Trinity School of Natural Health, Warsaw, IN

ND- Naturopathy Doctor- expected graduation 2019

MEMBERSHIPS/ CERTIFICATIONS/SKILLS

New York State Workforce Investment Board Member, since 2010

SPHR Certified 2006

Certified Facilitator- DDI September 2007

Certified Trainer – Civil Treatment Training for Managers (ELI) 2003

Licensed Real Estate Agent, NJ

Fluent in Spanish

Microsoft office (Word, Excel, PowerPoint, Access),Visio, PeopleSoft, HRSmart, Virtual Edge, ADP Enterprise

The Network (employee relations), Success Factors, Compass, Oracle, LPMS, Taleo, Kenexa, Talent Scout

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