Manager Customer Service
Resume:
Sunshine R. Barrett
*** ******* *** ** ********* FL 32095
***************@*****.***
Experience
****- ******* ********* ******** ********* Jacksonville, FL
Sr Operations Manager, Regional Health & Safety Manager Ports & Terminals
Maintain consistent communication with the branches to ensure operational standards are met
Support branches by assisting with P&T operational setup
Assist them in utilizing the process created for setting up new and existing customer files as well as associate files
Assisted with customer contract compliance
Developed a safety protocol for specialized solutions as well as a new hire orientation focused on skill set and safety compliance requirements
Worked closely with the Sr Recruiter to maintain quality standards for recruiting industry specific, highly skilled individuals for upper management and superintendent positions as well as skilled industry machinery operators
Trained as an iMOT, Intermediate Manager of Traffic
2016-2018 PeopleReady Jacksonville, FL
National Operations Manager, Nat. Safety Manager Ports & Terminals
Maintained constant communication with the VP, Director and Branch to ensure efficient and supportive processes occur between sales and service at the branch level
Operational support at the branch level included contract compliance, utilizing checklists for the customer and associate onboarding and new account setup
Worked with Ports & Terminals customers to ensure PeopleReady and customer’s safety programs were aligned and compliant with industry standards and reporting procedures
Audited documentation and certifications for all customer owned and operated equipment, including any 3rd party equipment to ensure they were properly maintained and compliant within industry standards
Developed a program with an outside company to distribute required training materials to associates as well as maintain all documentation and certifications
Created site visit checklist specific to Ports & Terminals individual customers
Implemented a safety incentive program for associates
Ensured proper training materials were shared and used correctly
Organized a Specialized Labor Solution, travel team, to help the market and customers expand and contract with Ports & Terminals needs.
For this Travel Team, arranged accommodations, rental vehicles, travel pay, per diem and fuel allowances and set up a billing process to revert back to the customer
Maintained contact with the customer and the travel associates and acted as a liaison between the branch and the customer contact
Offered technical support to all 19 branches by responding to billing issues, operational challenges and basic IT troubleshooting
Subject matter expert and offered training and hands on support in any area needed
Worked with the Director of Ports & Terminals to build and teach a hybrid training program to the branches that would service P&T customers that included, Safety, Sales, Service and Recruiting models as well as MARSEC training that is required on any port or terminal.
2007- 2016 Labor Ready Southeast/PeopleReady Jacksonville, FL
Operations Specialist
Provides coaching and mentoring to branch staff to support
the achievement of organizational and personal goals
Provides exceptional customer service to existing customers and our temporary workforce.
Completes tasks such as bump calls and follows-up with customers by calling pinks to ensure jobs are completed to the customer’s satisfaction.
2006 - 2007 Labor Ready Southeast Tifton, GA
Branch Manager
Retain and build partnership with existing and new customers
Attend Meetings to increase sales, Chamber Meetings, Sales Groups and etc.
Build a relationship between Branch and customers
Help branch support customers
2005 - 2006 Labor Ready Southeast Valdosta, GA
Onsite Manager-Dillard’s Distribution Center
Responsible for recruiting and training for Dillard’s DC
Finalized hours and calculated payroll for 120+ workers
Maintained safety records and was conducted onsite random drug screens
Assisted customer with any questions or complaints
Education
1996 -1998 Valdosta Technical College Valdosta, GA
2009-2012 Florida State College Jacksonville Jacksonville FL
1991 – 1995 Lowndes High School Valdosta, GA
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