The Chatfield Estates
Littleton, CO 80125, USA
Mobile Phone: 1-720-***-****
I am a commercially minded and goal oriented leader who is passionate about achieving service excellence in this fast paced and ever changing environment. I advocate attention to detail and dedication in building winning teams. I strongly believe in leading my team from the front, and I am a highly motivated professional General Manager with 22 years of experience in operations, people development, cost management, FF&E and refurbishment project management, and brand standard implementation, profit and EBITDA delivery. EMPLOYMENT CAREER
The Galle Face Hotel a Louis T. Collection Hotel, Colombo, Sri Lanka – September 2016 – August 2018 General Manager
Direct reporting The Executive Committee of 07 directors and Head of the Departments; total Employees 550.
Closely working with the ownership on other hotel owned projects in Sri Lanka and Maldives. Implementation of new business practices and standards; Standardizing employee benefits and organizational structure, maintaining RGI at number one position for continuous period of 18 months, in the market and growing the catering and room revenue versus previous year. Opening and establishing first internationally branded spa in Sri Lanka by L'Occitane en Provence.
Grand Hyatt Seoul, Seoul, South Korea - June 2012 to September 2016 Senior Executive Assistant Manager – Rooms Division Specialist for Asia Pacific Region Direct reporting 09 Department Heads; total employees 600 Significant Achievements
Operating the Rooms of 601 rooms hotel.
Successfully developing, training and implementing new business practices and focusing on brand identity. Completing Financial and operations project resulting in successful and maximization of company profit. Strong focus and support on upgrade of hotel by increasing revenue and customer satisfaction. Page 2 of 2
Andaz Wall Street a Hyatt Hotel; New York City, New York USA - November 2009 to June 2012 Director of Rooms
Direct reporting 5 Head of the Departments; 125 employees Significant Achievements
Opening of first Andaz property in New York City. Ensuring the smooth and efficient running of all operational aspects of Rooms Division in a 253 rooms property. Leading the market with top spot on Trip Adviser for quality and service in 2010-2012; Opening Project Manager and trainer for Andaz 05th Avenue, second brand property in the city.
Hyatt International Corporate Office; Chicago, IL USA and Hong Kong, China - April 2006 to November 2009 Rooms Systems Specialist – Implementation and Projects Direct reporting General Managers, Executive committee and Head of the Departments Significant Achievements
Facilitated openings of new Hyatt brand hotels globally. Trained and developed installations of property management and reservation systems i.e. Opera and Reserve. Created good business practices and international brand standards for global Hyatt hotels. Conducting MOR in all regions of EAME and ASPAC.
• EAME Region - Milano, Kyiv, Baku, Moscow, Istanbul, Birmingham, Almaty, Bishkek, Warsaw, Muscat and Amman.
• ASPAC and SWA Region - Saipan, Guam, Mumbai, Kolkata, Goa, Macau, Shanghai and Manila
• New Hotel Openings - Park Hyatt Istanbul, Andaz West Hollywood, Wall Street, 5th Avenue, New York City and Hyatt Regency Dushanbe.
Hyatt Hotels and Resorts; Colorado and California, USA - February 1997 to April 2006 Rooms Division Operations Manager
Reported to General Managers and Directors of Operations Direct reporting Head of the Departments and Managers Significant Achievements
Facilitated training and development of the staff, customer service focus and achieving the budgeted targets
University of Nevada – Las Vegas, NV USA - January 1990 - December 1994 REFERENCES
Mr. Grant Healy Mr. Peter Walshaw
CEO & Founder Area Vice President
Louis T. Collection; Hospitality Group Hyatt International Hong Kong Sydney, Australia