DAIROBI AYALA

EXPERIENCE

SUPPORTIVE CONCEPTS FOR FAMILIES INC. READING, PA 06/2017 –Present RESIDENTIAL SPECIALIST

Consumer transportation including, but not limited to, medical appointments, community activities, school/day programming, religious services, and family visits.

Perform all daily activities within any home setting including, but not limited to, meal preparation, activities of daily living, shopping, household cleaning and maintenance, leisure activities, and consumer outcomes.

Accurate completion of required paperwork to include but not limited to medication logs, daily logs, goal logs, incident reports, sleep / awake charts, weight charts, fire drill logs, seizure logs, behavior plan documentation, gas receipts, vehicle logs, consumer funds.

HBC-SOLUTIONS OMFRI (DOMINICAN REPUBLIC) 09/2015-06/2017 CUSTOMER SERVICE REPRESENTATIVE (FLOOR LEAD)

Answered inbound calls from customers and answered all their inquiries.

Provided quality and efficient customer service to customers through the daily management of a team of employees.

Assisted with hiring, motivating, recognizing and, coaching, counseling, training, and problem solving.

ALORICA (DOMINICAN REPUBLIC) 01/2015-12/2015 CUSTOMER SERVICE REPRESENTATIVE

Responsible for floor support, handling inbound and outbound calls.

Assisted customers in with their complaints and helped with issue resolution.

PRET A MANGER. MANHATTAN,NEW YORK 02/2014-11/2014 CASHIER

Handled customer funds and assisted in customers’ orders.

Maintained customer service excellence and assisted in end of shift fund count.

EDUCATION

PROF. MAXIMO PEREZ HIGH SCHOOL (DOMINICAN REPUBLIC) 06/2011 HIGH SCHOOL DIPLOMA

SKILLS

•Fast learner

•Bilingual

•MicroSoft Office (Word and Excel)

•Customer fund handling experience

•Excellent Customer Service Skills