Customer Service Manager

Curriculum Vitae of

BELINDA LEE SAVAGE

S TRICTLY PRIVATE AND CONFIDENTIAL

BELINDA LEE SAVAGE

PERSONAL INFORMATION

Full Names: Belinda Lee

Surname: Savage

Preferred Name: Belinda

ID Number: 810**********

Nationality: South African

Gender: Female

Marital Status: Single – No dependents

Languages Spoken: English and Afrikaans

Current Location Pretoria

Mobile Contact: 073*******

Email: ********@*****.***, *************@*****.*** Driver’s License: SA Licence

Availability: Immediately

My Next Job

Preferred: Reception, Area Manager, Administration, Customer Service, Sales, Retail Contract or Permanent Intermediate - Senior Level position. EDUCATION

SECONDARY EDUCATION

Qualification: Matric (Passed with Exemption + Distinctions in English & Afrikaans) Institution: Lyttelton Manor High School

Completed: 1999

CERTIFICATIONS AND COURSES

Institution Course / Certificate Year Completed

Ellis & Associates Shallow Water Life Guarding 2016 Bidvest NQF Level 3 In Hygiene and Cleaning 2015

Loco Motivation NQF Level 2 in Customer Service 2009 Park Resorts Pool Life Guard Course 2009

PROFESSIONAL EXPERIENCE

Company Name: Great Wolf Lodge (Wisconsin Dells U.S.A) Designation: Lifeguard

Employment Dates: May 2016 – October 2016, February 2017 – October 2017, January 2018 – August 2018

Responsibilities:

Maintain a safe and professional atmosphere;

Enforce rules in order to keep safety and non-negligence;

Maintain a high level of customer care;

Maintain a clean environment for the guests.

Company Name: Bidvest Services (Autocare Division) Designation: Area Manager

Employment Dates: 20 July 2015 – 25 April 2016

Responsibilities:

Client satisfaction;

Profitability – Keeping control of direct expenses;

Human Resources – On the job training, communication with all staff, performance evaluations, payroll distributions and queries, adherence to company policies and procedures, register administration;

Keeping track of equipment condition, upgrading and fixing;

Debtors collections and Invoice Delivery,

Making sure staff adhere to the proper image of the company in terms of dress code, appearances, condition and appearances of equipment and vehicles;

Equipment safety inspections, safe storage of chemicals and safe operating procedures. Company Name: Prestige Cleaning Services

Designation: Contract Manager at Mercedes Benz Lifestyle Centre (Menlyn) Employment Dates: October 2012 – July 2015

Responsibilities:

Staff Management;

Client Liaison / Customer Service;

Site Management;

Quality Control;

Stock Control;

Staff Training;

Administration.

Company Name: Powerglaze Services

Designation: Manager

Employment Dates: March 2012 – August 2012

Responsibilities:

Staff Management of two separate branches;

Client Liaison / Customer Service;

Quality Control;

Administration;

Basic Scouting for new business.

Company Name: With IT (Centurion)

Designation: Contracting

Employment Dates: June 2011 – February 2012

Responsibilities:

General assistant;

Material Procurer;

On site supervisor;

Driver;

Involved with renovations.

Company Name: ASDA (Leckwith Road, Cardiff, Wales) Designation: Floor Assistant

Employment Dates: December 2010 – January 2011

Responsibilities:

Assisting customers;

Maintaining stock levels.

Company Name: Camp Berachah Ministries King Country (Washington U.S.A) Designation: Co-Leader Overnight and Day Horse Camp (Summer Contract) Employment Dates: June 2010 – August 2010

Responsibilities:

Supervising camp counsellors;

Organising activities for the children;

Maintaining a safe environment at all times.

Company Name: Lab Sport Retail (Cardiff, Wales)

Designation: Footwear Manager / Sports Advisor / Sales Assistant Employment Dates: November 2009 – April 2010

Responsibilities:

Maintain a high level of customer care;

Sales;

Stock Management;

In store training on merchandise.

Company Name: Ashcroft Coast Holiday Park (Kent, England) Designation: Pool Lifeguard

Employment Dates: March 2009 – October 2009

Responsibilities:

Assisting clients with any queries;

Organise exciting daily activities for holiday makers;

Managing sales and stock for the pool shop;

Maintaining a safe environment for everyone at all times. Company Name: Rare Chemical Plastics Engineering

Designation: Internal Sale Assistant / Procurement Manager Employment Dates: August 2006 – February 2009

Responsibilities:

Internal Sales Assistant: 1st August 2006 – 4 March 2008

General administration;

Assist clients;

Straight supply sales;

File all paperwork for sales department;

Maintain internal stock on excel spreadsheet;

Procurement Manager: 5 March 2008 – 13 February 2009

Procure all materials;

Follow up orders / Liaise with suppliers;

Stock Management / Staff management;

Arrange repairs and maintenance in Factory;

Ensure systems running smoothly;

Arrange Transport of materials;

Cover reception desk: manage switchboard, assist clients, and handle petty cash. Company Name: Cape Union Mart (Centurion)

Designation: Sales Assistant

Employment Dates: September 2005 – May 2006

Responsibilities:

Maintain a high level of customer care;

Sales;

Stock management;

Maintain store cleanliness;

Cashier duties;

Inter branch transfers of stock.

Company Name: Camp Berachah Ministries King Country (Washington U.S.A) Designation: Horse Camp Leader

Employment Dates: June 2004 – September 2004

Responsibilities:

Create a safe and fun environment for the campers;

Make sure they got to their activities on time;

Do activities with the campers;

Prepare and teach bible study.

Company Name: Sportsmans Warehouse (Centurion)

Designation: Various Positions held

Employment Dates: June 2002 – May 2004

November 2004 – July 2005

Responsibilities:

Information Desk: Handle all incoming and outgoing calls;

Bookings for repairs of sports equipment;

Manage PA system;

Stock merchandising;

Cashier duties, ring up sales, assist clients;

Promoted to Sales Assistant in Running and Outdoors Departments;

Promoted to Acting H.O.D in Outdoors and Running Departments; Responsibilities as H.O.D:

Customer Service;

Sales;

Ensure security of stock;

Staff Management;

Stock Management.

ACHIEVEMENTS:

Excellence in Customer Service Award at Bidvest in 2013 and 2014.

Prefect in Matric.

Girls Cricket Captain.

First Team Hockey and Tennis in Matric.

SKILLS & COMPETENCIES

MS Office including Word, Excel, Outlook, Outlook Express & Internet Explorer

Mirror Streamline ERPM System (In-house System)

Excellent Customer service skills

Management Skills (In Management position for 4 years) REFERENCES AVAILABLE ON REQUEST

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