Team Lead Customer Service Forklift Operator

Rueben L. Gibson

**** * *** **. *********, Ca. **250

213-***-**** ~ ***********@*****.***

Retail leader with profound and broad expertise in every aspect of Customer Service. Critically evaluates and minimizes operational costs in context of store profitability. Create and promotes caring customer service program for entire staff. Coaches each employee toward individual goals. Establishes retail environment that encourages positive customer experience and promotes realization of sales targets.

PROFESSIONAL EXPERIENCE

Freight Handlers Inc. Distribution, Logistic, Retail. United States. 2015-2018

Traveling Warehouse Support

Sit-down/Standup Forklift; High Reach Forklift; Electric Pallet Jack; Order Selecting

Providing various duties using proper equipment for the job to put away inbound product, replenish slot locations, and to retrieve needed outbound pallets in all areas of the warehouse including dry, cooler, and freezer. Use RF guns to properly scan product out of, and into, correct locations. Correct location errors when observed. And or responsible for building customer orders in a timely and accurate fashion. Selectors receive direction via vocollcet talkman on the orders they are tasked with and are then responsible for physically lifting each case of product and stacking the product on a pallet. The Warehouse selector is required to select customer pallets and operates a double pallet jack.

Cost Plus World Market Distribution Warehouse Stockton, Ca 2015-2016

Order filler/Forklift Driver

Utilizing sales order pick ticket, pulls packs and confirms all items on the order. Takes pick tickets as they are generated and separate them according to route, time and carrier. During picking and packing using electric pallet jack, check for damaged product and notify the department lead of discrepancies. Picks the item and quantity listed on the pick sheet. Complete all fields of the pick sheet, listing the quantity picked not just making a check mark, and signs the pick sheet. Packs all products in a fashion that will not cause or allow damage during normal shipment.

Recommends process changes to improve efficiency and eliminate errors. Comply with all company safety rules. Maintains excellent attendance. Work as a team player.

CFR Rinkens Contractor for “Tesla Motors” Fremont, Ca. 2013-2015

Forklift Operator/Loader

Sit Down/Stand up Forklift operator for a high end automotive company. Loading lithium ion batteries and motors of electric vehicles into export shipping containers for overseas. Using hand held scanner for each motor and battery serial number for spreadsheet. Inventory control over incoming and outgoing department tools; products and containers. Finalizing of paperwork for admin and dispatch, including receiving and packing slips. Assist with preparation of outbound vehicle’s checking for damages such as scratches or missing parts to be loaded in shipping containers assuring proper paper work and seal is added to each container for accuracy.

Home Depot, Oakland, Ca. 2011-2013

Merchandising Department Supervisor

Served as Department Head in paint, and garden. Responsible for the financial performance finding ways to improve sales having monthly workshop to introduce new product and how it works, Monitor and implemented corporate programs in sales and merchandising. providing excellent customer service and administrative function of multi-million-dollar hard line department. Trained and developed department staff in customer service techniques. Monitored and implemented corporate programs in sales, and merchandising. Directed department team to create a sales environment that consistently met expected sales goals and reduced operating costs. Managed a team of 10.

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