Administrative Assistant Data Entry

Patricia Spence

Private Wealth Management Administrative Assistant I

Newnan, GA 30263

*************@*****.*** - 770-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Data Entry Clerk II

Bank Of America - College Park, GA - September 2016 to February 2017 Operates a data entry device to input lists, records,or other data information into an electronic format. I utilized my expertise on a variety of tasks. I performed high volume of clerical duties monitoring email boxes, faxes, answering incoming calls.etc Job ended it was a successful completed contract assignment Private Wealth Management Administrative Assistant I Bank Of America - Atlanta, GA - January 2000 to February 2015 Private Wealth Management Administrative Assistant I (2000-2015)

• Balanced national checking and commercial accounts for Bell South and Kroger daily

• Resolve billing and commission discrepancies

• Trained new account specialists on proper procedures for reconciling accounts and escalating processes

• Responsible for 100 plus accounts in Florida

• Balanced general accounts: totaled balances for the night, entered gross receipts, encoded checks and balanced accounts

• Checked new or updated accounts for quality; achieved an error ratio of less than one percent with a goal of three percent

• Worked closely with the bookkeeping and accounting departments to determine debits and credits

• Processed rejects form the encoding machine, reconciled deposit cash letters and balanced corporate bank receipts

• Escalated discrepancies in banking registries to the bookkeeping and accounting department

• Received incoming calls and modified existing orders related to cancellations, changes, additions, and deletions to accommodate agent's requests

Reconciliation Specialist

Bank Of America - Atlanta, GA - October 1996 to January 2000 Responsibilities

Balanced national checking and commercial accounts for BellSouth and Kroger each day. Escalated discrepancies in banking registries to the bookkeeping and accounting department. Worked closely with the bookkeeping and accounting department to determine debits / credits. Trained new account specialists on proper procedures for reconciling accounts and escalating processes. Processed rejects from the encoding machine, reconciled deposit cash letters and balanced corporate bank receipts. Processed damage and rejected items on an IBM 3890 Processor. Accomplishments

Exceeded meeting priority deadlines great team player Skills Used

Working independently with minimum supervisory

Customer Information Systems Operator I (1987-1996) Bank Of America formally BankSouth Operations Center - Atlanta, GA - November 1987 to September 1996

Responsibilities

Proofread customers' personal and commercial account information. Supervised a small team of data entry clerks to ensure proper entry of account details and financial transactions.

Balanced general accounts: totaled balances for the night, entered gross receipts, encoded checks and balanced (reconciled) the account (batch) .

Check new or updated accounts for quality; achieved an error ratio of less than 1% v. a goal of 3%. Reviewed internal account maintenance and supervised newly hired data entry clerks. Accomplishments

Meeting deadlines in a timely matter

Great leadership skills

Skills Used

Working independent and excellent team building skills Quality Control Inspector

Ford Motor Company Assembly Plant - Hapeville, GA - May 1982 to August 1985 Inspecting circuit board for car radio making sure all screws weren't warp and that they're all the same. EDUCATION

Certification Diploma in Business

Massey Junior Business College, Kerr Business College ADDITIONAL INFORMATION

Extra curriculum classes: Principals of Banking, Money Laundering, Risk Securities, Privacy Act, Trust Web, Pace, Leadership

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