Customer Service Sales

C B

***** **** *** ***.***, San Antonio, TX ***** 913-***-**** ****************@*****.***

Qualified Customer Service Rep with 10 + years in fast-paced customer service and call center environments. Personable and professional under pressure.

Word processing

Problem-solving skills

File management

Social perceptiveness

Pleasant demeanor

Excellent planner and coordinator

Credit and collections

Invoice processing

Routing mail

Optimizing processes

Personable and outgoing

Computer Sales

Cleaning

Writing

Customer Checkout

Word processing

Problem-solving skills

File management

Social perceptiveness

Pleasant demeanor

Excellent planner and coordinator

Credit and collections

Invoice processing

Routing mail

Optimizing processes

Personable and outgoing

Computer Sales

Cleaning

Writing

Customer Checkout

Front Desk Clerk, 02/2014 to 05/2017

Jani King Clean – Lenexa, KS

Verified accuracy of financial data.

Supervised several administrative and clerical personnel. Collected deposits, fees and payments.

Maintained account records.

Sorted mail and other important data.

Reported maintenance problems to the appropriate personnel. Ordered and distributed office supplies while adhering to a fixed office budget. P S

S

W H

Customer Service Representative, 09/2009 to 03/2011 H&r Block Inc – Kansas City, MO

Achieved sales goals and service performance requirements through new customer sales. Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

Set up and explained new membership contracts.

Developed reputation as an efficient service provider with high levels of accuracy. Learned, referenced and applied product knowledge information. Routinely answered customer questions regarding merchandise and pricing. Politely assisted customers in person and via telephone. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Cashier Customer Service, 05/2007 to 02/2009

Wal Mart Stores Inc – Overland Park, KS

Properly handled and timely processed cash and credit card transactions. Suggested alternate products based on cost, availability and specification. Provided responses to inquiries related to merchandise availability and pricing. Managed time effectively while meeting professional goals and working effectively with other members of the [Type] team.

Maintained a friendly and customer-focused shopping platform. Itemized purchases utilizing the point of sale system. Accurately processed customer transactions such as orders, quotes and returns. Ensured continuous provision of service excellence and customer satisfaction. Cashier Sales Associate, 02/2002 to 01/2004

T.J. Maxx – Overland Park, KS

Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers.

Performed sales transactions in a timely fashion.

Entered all sales into the cash register to ensure purchases were accurately recorded. Ensured compliance with company service standards and inventory and cash control procedures. Observed customer purchases in line and differentiated between standard portions. Followed standardized procedures for issuing cash refunds. Ensured that the cash drawer was in compliance with overage and shortage standards and handled all assigned change funds and cash receipts.

Interacted with customers and resolved customer complaints in a friendly, service-oriented manner. Deli Clerk, 04/2001 to 03/2002

Price Chopper – Overland Park, KS

Listened to customer needs and suggested additional menu items as appropriate. Responded to telephone inquiries regarding available products and services. Offered product samples to customers so that they could try new items before purchasing. Checked the refrigerated and frozen cases and restocked them when product levels were low. Prepared orders according to customer preferences. Provided exceptional customer service to all guests, even in peak business periods. Took special orders for event catering and party trays. Addressed guest concerns and resolved all issues to guests' satisfaction. High School Diploma: 2005

Wyandotte High School - Kansas City, KS

E

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