Customer Service Manager

TODRA BELLAMY

**** ******** **. ******* ****, GA 303**-***-*** 2029 Home 770-***-**** Mobile ************@***.*** Email

Summary of Qualifications

A detail oriented, customer centered professional with more than 20 years’ experience in logistics, shipping and

inventory management. An experienced quality control supervisor with a proven track record of reducing departmental

costs, training and development of teammates, and process improvement.

Professional Experience

M& W Distribution, Atlanta, Ga.

Date Entry/ Quality Assurance Specialist/ Shipping, receiving and Office Clerk 2005 Present

• Check drivers in for inbound and outbound shipments.

• Print and ship customers’ Bill of Lading using as400 programmer.

• Tracks outbound freight for more than 61,000 items being shipped to 48 states in the U.S.

• Oversees semi monthly inventory process from stocking to shipping and verification.

• Implements quality assurance standards daily to ensure that shipments are free of damage, correct lots and correct

amounts.

• Sets an average of 300 weekly appointments for outbound and inbound grocer distribution center.

MSC Sid Tools, Atlanta. GA. 2015 2016

Picking and packaging& Production (Part Time)

• Picking customers order using an RF gun.

• Verifying and Packaging customers’ orders.

• Picking, verifying, and packing customers’ orders on will call

Federal Express, Atlanta, GA

Package Handler (Part time) 2007 2009

• Served a dual role as a package handler and assistant team leader for international shipping carrier.

• Ran daily operations in absence of shift manager supervising a team of 23 handlers.

• Provided management support through creation of work assignments, completing paperwork, conducting team

meetings and scheduling shifts.

Staffing Agency Atlanta, GA.

Verifier/ Inventory Specialist Cross Dock Operation 2004 2005

• Coordinated inventory and shipping processes for Home Depot account shipping to 176 stores throughout the U.S...

• Prepared inbound and outbound shipments to be delivered by designated carriers within the national logistics

network.

• Provided first class 3rd party logistics solutions and customer service for both major corporate client and carrier

customers.

• Received Employee of the Month recognition in November 2004.

Elekta, Inc., Norcross, GA

Receiving/ Returns Clerk 2002 2004

• Tracked inbound shipments for international medical supplier of oncology machines and products

• Reconciled inbound shipments to ensure accuracy on 2,000+ packages weekly.

• Collaborated with Service Engineers and external customers to ensure that daily returns were processed and credited

in a timely manner.

Ballard Designs, Atlanta, GA

Receiving / Returns Supervisor 1995 2001

• Direct supervisor for a team of 11 associates.

• Inspected inbound shipments and ensured accuracy for 2,500+ packages weekly.

• Coordinated and accounted for monthly inventory of 20,000+ packages monthly.

• Reorganized returns are to improve work flow and reduce processing time by 50%.

• Trained employees on policies and procedures to process returns and reduce damages to minimize the cost of packing

supplies.

Education

Griffin Technical College, Griffin, GA

AAS Business Management Associates Degree August, 2016 August, 2018; GPA: 3.0

Life University, Marietta, GA

Chiropractic Technician Diploma, 2001 2002; GPA: 3.55

Certifications and Professional Affiliations

• Parent Volunteer with North Clayton High School band, 2008 2012

• Management and leadership, 2017

• Human Resource Management specialist, 2017

• Supervisor and Management specialist, 2017

Professional References provided upon request

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