Customer Service Medical

DANA S. JACKSON-LANGE

***CR *** • BALLINGER, TX *6821

PHONE 325-***-**** • E-MAIL ************@*****.***

WORK EXPERIENCE

**/**** – Present - Fresenius Medical Care Dialysis Licensed Clinical Social Worker San Angelo, TX

Fresenius Medical Care bought out Shannon Outpatient Dialysis

Perform new patient orientations, assist patients with immediate needs (i.e. transportation, medications, and financial issues), help the patient achieve optimum level of function, assist patients with psychosocial issues/needs, complete care plans and assessments

1/2014 – 10/2017 - Shannon Outpatient Dialysis Licensed Master Social Worker San Angelo, TX

Perform new patient orientations, assist patients with immediate needs (i.e. transportation, medications, and financial issues), help the patient achieve optimum level of function, assist patients with psychosocial issues/needs, complete care plans and assessments

09/2010 – 12/2013 Angelo Dialysis, Inc. Assistant Administrator, LMSW San Angelo, TX

Perform new patient orientation, assist patients with immediate needs (i.e. transportation, medications, and financial issues), help the patient achieve optimum level of function, assist patients with psychosocial issues/needs, complete care plans and assessments

Travel between San Angelo, Brownwood, and Del Rio to assist with the needs of sister clinics

Assists with all aspects of clinic management (i.e. – submitting of death reviews, government required reporting, completion of quality improvement reports, education of staff and patients, offer guidance to staff and patients, answer phones, makes appointments, assist with seating charts, and monitor flow of services to ensure optimum output)

03/2003 – 8/2008 City of San Angelo Code Enforcement Officer San Angelo, TX

Investigated and enforced city codes, specifically regarding weed growth, junk and unsightly matter, prohibited parking, illegal dumping, vector breeding, low limbs, sign ordinances, etc.

Built cases against and filed on persons for violating the above codes. Performed basic office duties; answered phones; greeted the public; covered a specific area of town and patrolled. Issued warnings, issued citations, and filed charges on violators.

09/1998 – 7/2002 Verizon Security Center Security Associate Dallas, TX

Assisted law enforcement with bomb threats, hostage/barricade situations, traced 911 calls, performed active traces, set traps in emergency situations, assisted in kidnapping situations, helped with hacking situations, assisted with employee and fraud investigations.

The SCC dealt with sensitive and emergency situations affecting Verizon, law enforcement, and 911 PSAPS on a national scale.

EDUCATION

04/28/2018 Passed the LCSW Test

08/2017 – Completion of LCSW supervision hours and will be able to test thereafter.

2008 -2010 Abilene Christian University Abilene, TX

Graduated May 8, 2010 with a Master of Science in Social Work – GPA 4.0.

Accumulated 400 field placement hours as an intern within the case management department at Shannon Medical Center and acquired 500 hours as an intern at Shannon Behavioral Health

1994 – 2008 Angelo State University San Angelo, TX

Graduated in May of 2008 with a Bachelor of Science in Sociology and a Minor in Psychology.

MISCELLANEOUS

• Licensed Master Social Worker • Experience with Word, Excel, and Access • 20+ years experience with personal computers, customer service, fax, typewriters, and other basic office equipment • Type 60 words per minute • 6+ years experience in the medical field • Shannon Clay Bird Committee Member • Shannon Awards & Recognition Committee Member

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