Manager Project
Resume:
VINCENT OLSON
Merrick, NY ***66
**********@*****.***
CAREER OVERVIEW / OBJECTIVE
Insightful, results-driven MCSE accredited IT Professional with proven experience in the field. Noted for aiding growth through business aligned IT initiatives while cutting costs and outperforming expectations. Strengths include the planning, analysis, and implementation of solutions in support of business objectives. Excel at IT operations management, network security, consensus building, and project management. Seeking an opportunity that will allow me to utilize my skillset to help an organization grow and prosper.
Areas of Expertise:
Service Desk Management ● Network Security ● Risk Management
Cisco ● Policy Creation ● VMWare
Network Design and Configuration ● IT Operations ● Application Integration
Project Management ● Strategic Planning ● Forecasting/ Budgeting
Process Creation/Improvement ● Vendor Relations ● VoIP/Telephony
Network Security ● Citrix ● Office 365
Disaster Recovery/BCP ● Service Delivery ● Cloud Computing
PROFESSIONAL EXPERIENCE
Metro Service Solutions (Cintas Managed Solutions & Metro Door), Islandia, NY July 2004 – Mar 2018
IT Manager
Served as IT Manager. Oversaw the IT staff and all aspects of IT operations including system administration, application integration, budgeting, service desk management, network security, project management and vendor relations. The environment consisted of 3 locations and 200 employees, with annual revenues totaling over one hundred and thirty million dollars.
Decreased number of physical servers by more than 65% through use of virtualization.
Implemented comprehensive centralized Information Security program companywide resulting in improved management of risks, threats and incidents.
Delivered application availability of over 99.99% since 2004.
Migrated email, antivirus and backup functions to cloud systems reducing internal infrastructure cost and administration.
Consolidated and renegotiated phone contracts, saving thousands monthly.
Implemented organization wide security program, greatly reducing risk and exposure to business.
Introduced electronic document processing to the organization, decreasing paper use by 60%.
Saved thousands annually in costs by switching to a managed print solution.
Was the IT Project Lead on several large application rollouts including SAP Business One.
Managed Help Desk handling over 5000 calls annually.
Contributed to the business revenue growth of 400% in thirteen years.
Added ACD functionality to our call center; cutting customer and vendor call hold times by over 50%.
Led two data center relocations in 2007 and 2017 with no downtime or lost revenue.
The Garden City Group, Melville, NY Nov 2001 – Feb 2004
Senior Network Administrator/ Project Manager
The Garden City Group, Inc. provides legal administrative services for class action settlements and other claims administration. I Reported directly to the Director of Network Operations. Supervised a staff of five people in the IT Operations Department.
Optimized 200 plus workstations by upgrading to Windows 2000.
Introduced a workstation ghosting process (Ghostcast); cutting setup time by 70%.
Added application hosting using Citrix, reducing workstation maintenance by 40%.
Delivered a new disaster recovery policy, which saved us two days’ downtime in 2002.
Achieved system up-times of over 99.99%
PartMiner, New York, NY April 2000 – Oct 2001
Senior Network Administrator/ Project Manager
PartMiner WorldWide Inc. supplied electronic components to the electronics industry.
Awarded a citation for excellence in 2001 for my contributions to the company.
Delivered the project to move our data center from New York City to Melville, New York.
Added remote application access using Citrix
DualStar Communications, Long Island City, NY Jan 1999 – April 2000
Manager, Networking Services
DualStar Communications is an ISP that provides dial-up and high-speed Internet access to residential buildings in New York City.
Planned and delivered the Y2k readiness project.
Implemented large scale building area networks (BANs) in residential and collegiate buildings in New York City.
EDUCATION / PROFESSIONAL TRAINING / CERTIFICATIONS
State University of New York at Oswego, Oswego, NY 1990
B.A., Public Justice
Computer Career Center, Garden City, NY 1998
LAN Specialist
Graduated 1,000 hour 11-month intensive hands-on program integrating and optimizing PC's and Local Area Network servers and workstations.
Certifications:
MCSE
Six Sigma Green Belt
CompTIA Security+
CompTIA A+
Passed ISACA CISM Exam (August 2018)
Taking ITIL Foundations Exam in September 2018
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