Systems Engineer

Scott Bowden

*** ******** **** *******, ** ***** Cell 770-***-**** *******@*****.***

SUMMARY

Experienced Information Technology professional seeking to utilize current skills while growing my knowledge in other areas. Works well individually or in a group to provide all facets of support in today’s ever changing IT environment. Skilled in providing end-user support to all levels of users and customers. TECHNICAL SKILLS

Excellent communication, attention to detail, and organization skills

Known by peers and supervisors as self motivated, hard working, with a natural ability to learn quickly

Technically sound understanding of all Microsoft operating systems. Basic understanding of Linux OS

Networking: Site-to-Site VPN Using IPSEC, TCP/IP, Telnet, Serial communications, hard line and cellular modems and routers, Cat 5 and Coax Cabling, Basic understanding of Cisco UCS Fabric Interconnects

Server Specific Software Applications: VMWare VSphere 5.5 & 6.5 ESXi, vCloud Director, Active Directory, Microsoft Failover Cluster Manager, Internal and Public DNS, CA Nimsoft, Science Logic EM7, Citrix XenCenter, Alert Logic IDS, HPE 3PAR Management Console, EMC Powerpath, Nutanix Prism, HP System Manager, IBM MegaRAID, Dell iDRAC, Veeam, NetBackup, TinyDNS, ServiceNow

Hardware: Experience w/ Cisco UCS, Cisco switches, Palo Alto firewalls, HP Proliant DL320, DL360 & DL380 Servers, Dell PowerEdge servers, IBM X-series servers, RAID Controllers from HP, Dell, and IBM, HP Procurve 2626 & 2824 switches, HPE 3PAR Storage arrays, EMC VNX Storage arrays, EMC RecoverPoint, Compellent Storage arrays, Pure Storage arrays, Cradlepoint IBR600 cellular routers, Aerohive AP121 Access Points, Blackbox switches

EXPERIENCE

QTS Datacenters, Systems Engineer II – 2/16 – Present

Support and managed systems in a 24/7 support team

Deliver customer-focused support through phone calls and ticket-based communications

Support VMware vSphere and vCloud infrastructures

Support and manage Windows and Linux OS and associated applications on both physical and virtual hardware

Support EMC VNX, EMC Unity, HPE 3PAR, Compellent, and Pure storage arrays.

Plan, schedule, and perform routine and complex changes to customer environments

Perform file level restores of VMs and physical servers via NetBackup

Train other engineers on internal procedures as well as technical skills

Resolve customer escalations to management

Engage with technical and non-technical employees, vendors, and clients

Maintain security standards for compliant customers while holding an active Public Trust clearance.

Respond quickly and accurately in a fast-paced support environment through systematic troubleshooting

Author and maintain documentation of customer environments and internal knowledge base articles

Adhere to ITSM Change Management processes.

Travis Pruitt and Associates / eGPS Solutions, Network Administrator – 2/06 to 2/16

Install, configure, maintain, support, and optimize all network hardware, software, and communications

Support, and manage Windows 2012 R2 servers, including Exchange 2013

Support, administer and manage security solutions, including firewall, anti-virus, and intrusion detection systems

Support, and manage network infrastructure

Researched and proposed to upper management the installation of 30 Cradlepoint routers to replace DSL/Cable connections, saving $18,000 per year. Procured, tested, and deployed across Georgia

Install, configure, maintain, and troubleshoot end user workstation hardware and software

Plan, coordinate, and administer all equipment, hardware and software upgrades

Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts

Interact with vendors, consultants, and contractors to secure network products and services

Perform network asset management, including maintenance of network component inventory and related documentation and technical specifications information. License tracking and accountability

Administer and maintain end user accounts, permissions, and access rights

Recommend, schedule, and perform network improvements, upgrades, and repairs

Assist in the system administration of the GPS reference network and server hardware through-out the Southeast in 100+ sites

Manage Server Systems housing Trimble VRS and Geo ++ Systems PRIMERICA FINANCIAL SYSTEMS, Compliance Systems Coordinator –10/03 to 2/06

Support 45 geographical dispersed laptops across the US and Canada

Plan acquisition and deployment of new laptops

Design and test improvements to in-house software

Create user manuals for PCs and software

Create presentations and reports for upper management

Plan and coordinate disaster recovery and business continuity testing PRIMERICA FINANCIAL SYSTEMS, PC Services Technician –11/02 to 10/03

Support desktop hardware and applications for 2000+ users

Train new employees

Troubleshoot and repair HP printers

EDUCATION

Gwinnett Technical College – Lawrenceville, GA

Network Administrator Certificate, 2007

Information Security Specialist, 2007

Desktop Specialist Certificate, 2003

Georgia Institute of Technology – Atlanta, GA

Bachelor of Science in Management, 2001

Certificate in Information Technology Management, 2001 Expired Certifications – A+, Network+, CCENT, MCP

Other Training – Cisco UCS, VMware vSphere 6.0, Amazon AWS, Currently studying for Nutanix NPP

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