**** ******** **, ****** ** *****
PHONE 678-***-**** • E-MAIL *******@*****.***
ROBERT O. ONGAYA
SUMMARY OF QUALIFICATIONS
Exceptional expertise in troubleshooting skills combined with effective communication and accurate needs assessment abilities to consistently contribute to increased productivity.
Over 10 year proven history of implementing, deploying and administrating secure environment
EDUCATION
Kennesaw State University Kennesaw, Ga May 2008
Bachelor of Science, Computer Information Systems
CERTIFICATIONS: Current VMware Certified Professional (VCP-DCV) 6.0
Current Cisco Certified Network Professional (CCNP)
CompTIA A+, Network+, Security+
TECHNICAL PROFICIENCE
SOFTWARE
VMware vSphere 6.7, VDI-Horizon, Hyper-V, Azure, Citrix, Cisco UCS, McAfee, Wireshack, Linux, Turbonomics, vRealize Operations Manager, Foglight, OpsView, Symantec Backup Exec, PRTG Network Monitor, Windows 2008/2012/2016, Zenoss, SCCM, KACE, Bigfix, Ivanti,
NETWORK PROTOCOLS
Frame Relay, ATM, X25, DHCP, TCP/IP, DNS, WINS, IPX/PSX, NAT, VLAN, Spanning tree, 802.1Q, PPP, HDLC, RIPv2, EIGRP, OSPF, Fibre Channel, iSCSI
HARDWARE
Cisco ASA, 25xx, 26xx, 29xx, 39xx Series Routers, Catalyst Series Switches, Patch Panels, Category 5 Cabling, All Personal Computer Hardware including HP, Dell, Mobile Devices, Cudatel VOIP, F5, Barracuda Appliances, EMC, Reduxio, Cohesity, SAN, NAS, HBA
WORK EXPERIENCE
Sr Systems Engineer – Kubota Manufacturing of America Gainesville, GA
May 2017 – Present
Performing account audits, log reviews, system file audits, patch audits, service audits and
ports/protocol analysis for servers that must remain operational
Performing server administration functions such as scripting, group policy development and
Implementation
Manage and maintain multiple VMware vSphere DRS/HA cluster environments using best
practices
Utilizes problem solving and troubleshooting skills in enterprise level environments, being
able to logically step through issues and troubleshoot problems by thinking outside of the
box and being creative with solutions.
P2V, V2V Xen vm’s to VMware, Hyper-V to Azure migration
Implemented VMware host patches and upgrades as well as firmware updates and hardware
maintenance on Cisco, Dell and HP equipment
Experience Deploying, Managing, Monitoring and Troubleshooting VMware VDI
Environment for Desktops
Researches, delivering and maintain documentation for installation and decommission
Strong experience with Microsoft technologies (Windows Server 2008 R2/2012 R2/2016)
Lead and mentor team members to support technical operations affiliated with business
System Administrator – Ricoh Americas Corporation Lawrenceville, GA
Jun 2013 – May 2017
Determining customer requirements build and deploy windows-based hosts
Supporting and maintaining of Microsoft Server 2003, 2008, 2012 server class systems in a
1400 plus server environment
Maintaining network operations including user account administration of Windows
2008/2012 Active Directory, security, system backups
Hands on experience in NetApp administration
Member to a team of professionals responsible for the day-to-day maintenance and
support of various mission-critical technologies in LAN environment.
Windows 2012 Server upgrades for 300+ infrastructure servers yielding net savings of
$250,000
Participated in complete system builds, upgrades, migrations, code deployments and
patch management
Assist in disaster recovery projects for critical VMs/physical hosts and application data
Configure, deploy and support VMware ESXi and on Cisco UCS and similar hardware
platforms
Implementation of virtual datacenters, ESXi/ESX clusters and configuring switches. P2V
utilizing vCenter Converter and PlateSpin. Managing HA, DRS for ESXi.
Network Administrator – Integrated Messaging Solutions Jacksonville, FL
Sep 2012 – May 2013
Monitored traffic on routers to identify bottlenecks
Trouble-shooting and resolution of both connectivity issues and hardware problems on
Cisco based network
Configuration and installation of Firewall and security hardware and software devices
Configuration and installation of wireless routers, switches and other networking devices
Migrated branch client offices from VPN to AT&T managed MPLS solution
Assisted implementing SAN, including installation and configuration
Network performance analysis using PRTG monitoring tool
Administration and supporting Exchange 2007 mail environment
Monitoring and maintaining Windows Server 2003 and 2008
Handled all hardware rollouts, replace all old pc's, build an image using Acronis
Provided support for server backup & monitoring using Symantec tools
Network/Systems Administrator – Tarkenton Financial Atlanta, GA
Jan 2007 – Sept 2012
Manage and maintain Active Directory 2003 network
Perform server administration (monitoring, updates, hardware installs)
Developed a standard network configuration template to be implemented globally
Perform system backup and restoration of end user data using Symantec backup exec
Supervise and manage technical help desk
Research and resolve high end escalations daily within a timely manner
Documentation of all networking equipment
LAN/WAN level 3 support (troubleshoot and diagnose level 1, 2, 3)
Maintain and support Windows domain services and features such as, Active
Directory, DNS, DHCP, Group policies, web (IIS), file and print in an enterprise domain
Manage, configure and upgrade Cisco IOS software
Collaborate with various departments to develop and implement procedures and complete
knowledge base documentation
Junior Network Administrator – Goldkist Inc Atlanta, GA
Jan 2005 – Dec 2006
Microsoft Exchange 2003 to 2007 migrations (3,000 users with 15 connected locations)
Successful implementation of Microsoft technologies in 1000+ user Citrix farm
Involved in VMware updates manager to install & troubleshoot patches and updates on
ESX hosts and virtual machines