Manager Active Directory

Donald Sherman Taylor, Jr.

**** ********** ****

Glen Burnie, MD, 21060

Telephone: 410-***-****

e-mail:***************@*****.***

Summary of Qualifications

• Formal and specialized training in Computer/Electronics Technology, Computer

Hardware and Software; Microsoft Certified Professional, A+ Certified Professional.

• Areas of competency include:

– Strong background- in PC and Server installation, maintenance operations

– Skilled in diagnostics and evaluations, troubleshooting and problem resolutions

– Resolving technical issues for high-tech service organization

– Procedure writing, office automation, developing/designing/creating instructional

materials

• Computer skills profile includes:

– Computers: Lenovo, Dell and HP PC desktops and laptops and other compatible pc’s

Macintosh Powermacs, PowerBooks, HP Proliant Servers, IBM DS3400 San Servers

HP laser jet printers, Canon, Ricoh, and Xerox multifunction devices

– Systems: Windows XP, Windows 2000 Windows 7, Windows, 8, 8.1 and10, ESX 6.0 and 6.5

Mac OS 9 and10. Windows 4.0 Server, Server 2003, 2008 r2, Server 2012 r2,

Mac OS 9 and 10

– Programs: HP Systems Insight Manager (HP SIM), MS Systems Center Operations Manager,

VMware vSphere, 4.0, VMware Horizon View Client and Horizon View Administrative Console, Citrix Presentation server 4.5.2, Citrix Xen App 6.0, 6.5 and 7.0, Citrix Delivery Console, Citrix access management console, Microsoft Active Directory, MS Outlook 2010, Lotus Notes, MS Office 2010, 2013, and Office 365, MS Project, Robocopy,

Lansweeper, SYSPrep, Newsid, Internet Explorer, Netscape, Mozilla Firefox, Safari,

Bomgar, App Sense Environment Manager, Go to Meeting, Citrix GoTo Assist Adobe Reader, Adobe Acrobat, Business Objects PeopleSoft, McAfee Antivirus, BMC Remedy IT Service Management suite v 7.6.04, Sysinternals process explorer Microsoft Net meeting, Numara Track-It, MS Skype, Symantec Ghost, Acronis,

VMware vrealize Operations Manager v6.0

PROFESSIONAL HIGHLIGHTS

SENIOR TECHNICAL SUPPORT REPRESENTATIVE

Tricerat Inc., Owings Mills MD March 2018 – May 2018

• Research, diagnose, troubleshoot and resolve customer issues regarding Tricerat Inc. Products

• Support customers during demonstration, installation, configuration and tuning of their environments

• Provide prompt and accurate feedback to customers

• Effectively present and articulate complex technical issues and concepts to customers and internal teams

• Document all activity and communication according to company standards

• Participate in regular support team meetings

PROFESSIONAL HIGHLIGHTS (continued)

SYSTEMS/NETWORK ADMINISTRATOR I June 2013 – Jan 2018

Care First Blue Cross Blue Shield, Columbia, MD (Assigned through Altek Inc.)

• Assists in the efficient utilization & optimization, of Windows servers in the Virtual & Citrix environments

• Is responsible for the implementation and hands-on support. This includes but is not limited to

Installation, troubleshooting and the coordination of service of all physical HP servers

• Provides 2nd level day to day support for the CareFirst Server operations team for Citrix Xen app

6.0 and 6.5 server farms, Citrix published applications, Windows physical and virtual servers utilizing

Citrix Delivery console, VMware vSphere Console, and View virtual workstations

• Responsible for monthly patching and updating of all Windows, Citrix servers with updates

provided by Microsoft

• Provides 1 week 24/7 support to the Carefirst Data Command center in support of any server alerts,

server related issues, citrix and citrix published applications issues on a 10 week rotation

• Responsible for monitoring and responding to any server alerts from HP System Insight manager,

MS Systems Center Operations Manager and VMware vcenter

• Responsible for configuring and building racks for all physical servers to include Uninterruptable Power

Supply installations and existing rack UPS upgrades

• Perform investigation and troubleshooting using remote tool citrix go to assist to resolve end user issues

with citrix connectivity and citrix published applications

SR. WORKSTATION SUPPORT ANALYST July 2011 – June 2013

Duke Energy Corporation, Charlotte, NC (Assigned through CCCI)

• Remotely manage user and computer network accounts utilizing Microsoft Active Directory

• Design, build, support, troubleshoot and maintain desktop/laptop images (XP and Windows 7) utilizing

Microsoft Deployment Toolkit 2010

• Update Images with service packs, security patches, and drivers as well as keeping image documentation

up to date

• 3rd level on site and remote computer troubleshooting and problem resolution utilizing Bomgar, Windows

XP remote assistance, and Windows Remote Desktop Protocol when necessary

• Responsible for 3rd level support and problem resolution for Microsoft Internet Explorer 8

• Responsible for creating and modifying Window XP and Windows 7 registry files when necessary to

troubleshoot and resolve operating system and application problems

• Responsible for opening up case resolution tickets with Duke Energy Vendors and suppliers such as:

Microsoft, Lenovo, and Intel. Working with vendors and suppliers until a problem resolution is achieved

• Assist with reviewing and maintaining local and network group policies for Duke Energy computer users

• Responsible for thin client (Wyse and HP) configuration for Duke Energy prove it out pilot testing on Citrix

Xen App server 6.5. This includes working with virtual desktops and shared hosted desktops

IT SYSTEMS TECHNICIAN November 2010 – July 2011

Corporate Information Technologies, Charlotte, NC

• Remotely manage user and computer network accounts utilizing Microsoft Active Directory

• Manage, create and administer Microsoft Exchange email accounts on Exchange 2003 and 2007

Exchange servers remotely and on site

• Perform Windows Server, Windows 7 desktop and laptop Installations

and configurations on customer networks

• Remote computer and server configuration, troubleshooting, and installation of software utilizing

VMware vSphere client, logmein, VNC Viewer, and citrix assist

• Update, configure and administer citrix servers and citrix users utilizing citrix management console,

VNC viewer and VMware vSphere client

• Responsible for the deployment and backup of desktop and laptop images utilizing Acronis

• Perform Antivirus installations and updates for all supported servers and workstations

• Assist with building, configuring and deploying IBM servers and SAN devices

• Monitor Service Desk help line and assist customers in resolving computer, server and network problems

• Assists with router, patch panel and cable installations to include pulling cat 5 cable and making the

appropriate terminations on punch down terminals, wall plates and rj45 connectors

PROFESSIONAL HIGHLIGHTS (continued)

IT SUPPORT ANALYST December 2003 – October 2010

Crescent Resources, Charlotte, NC

• Manage user and computer network accounts utilizing Microsoft Active Directory

• Perform Windows Server 2003, Windows XP desktop and laptop Installations

and configurations on company network

• Remote computer configuration, troubleshooting, and installation of software utilizing

Intuit Track-It software

• Responsible for maintaining desktop and laptop images and keeping software versions at

current standards

• Responsible for procurement, installation, and maintenance of all network printers

and multifunction equipment

• Responsible for the delivery /moving of desktops, laptops, scanners, printers, ect.

• Serves as first point of contact for all Crescent Resources support calls and resolves or

escalates calls to team members

• Work with clients configuring and installing Blackberry and Smart Phone devices to interface with

the Crescent Resources network and Microsoft Exchange server

• Assists with updating the inventory database, various documentation and instructions

pertaining to desktop and laptop issues

• Assists with router, hub installations and network troubleshooting

IS SYSTEMS ANALYST Jan 2000 – December 2003

Duke/Fluor Daniel, Charlotte, NC

• Perform Windows NT Administrative Tasks such as: Creating new user accounts, changing

permissions on NT Groups, adding printers, and resetting passwords

• Remote computer configuration, troubleshooting, and installation of software utilizing

Microsoft Net Meeting

• Install, configure, and troubleshoot windows 2000,NT, 98, and 95 computers and laptops

on Windows NT network. Configure and Install several different models of HP LaserJet

printers and Xerox Plotters onto Windows NT Network

• Install, Configure and troubleshoot both standard and engineering applications such as:

MS Office 97/2000/XP, MS Internet Explorer, Adobe Acrobat, MS Net meeting, AutoCAD 2000,

Microstation SE and Intergraph PDS

• Responsible for Installing, configuring and maintaining Business Objects and PeopleSoft

applications for Human Resources personnel

COMPUTER SYSTEMS SUPPORT October 1997 – October 1999

NASA Headquarters, Washington D.C. (Assigned through Washington Data Systems, Largo, MD)

• Write test procedures, test and deploy scheduling, office automation, Internet

software, Mac and PC operating system software

• Configured, install upgrade and troubleshoot Mac and PC workstations on Windows

NT network

• Configure G-3 PowerBooks and PC Laptops for dial in connections to network servers

LEAD ELECTRONIC TEST TECHNICIAN / PC SUPPORT September1996 – October 1997

Fastcomm Communications, Sterling, VA

• Performed and oversaw testing of data communications equipment, including

WebRouter, frame relay access devices, and modems over LAN utilizing TCP/IP.

• Maintained, installed and upgraded all PC hardware/software for testing of corporate

products.

PROFESSIONAL HIGHLIGHTS (continued)

ELECTRONIC TECHNICIAN / PC SUPPORT February1990- September 1996

U.S. Department of the Navy, Indian Head, MD

• Performed final evaluation of new and overhauled electronic equipment.

• Provided troubleshooting, repair and final testing for microprocessor and computer-

based electronic simulator assemblies.

• Built and upgraded electronic printed circuit boards and equipment sub-assemblies

in accordance with schematics and specification sheets.

• Assisted engineers in preparation of test procedures and writing instructional

material, technical reports and equipment evaluations.

• Performed troubleshooting, hardware/software installations and upgrades of

Pentium and 486 workstation PCs.

AIRCRAFT MAINTENANCE TECHNICIAN

United States Air Force/Air National Guard 6 Years

INDUSTRY CERTIFICATIONS

MCP (70-73) 1997

MCP (70-210) 2002

CompTIA A+ 2003

VMware VSP 2011

VMware VTSP 2011

EDUCATION

TESST Electronic School, Alexandria, Virginia

College of Southern Maryland, LaPlata, Maryland

ICTS Technical Institute, Alexandria, Virginia

TechSkills, Charlotte, North Carolina

Tech Train, Charlotte, North Carolina

MCP 70-73 (40 Hours)

MCSE (65 Hours)

MCP 70-210 (40 Hours)

CompTIA A+ (80 Hours)

VMware VSP (4 Hours)

VMware VTSP (10 Hours)

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