Customer Service Software Developer

RUSHALI CHAVAN

**** ** ***** ****** ****** OK, **013

Email *******.*.****@*****.***

Cell : 405-***-****,

Work Status-US Green Card

Professional Summary

I have a history of designing, Testing and developing successful Web embedded software applications. Knowledgeable about a wide range of design and testing approaches. I am always Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. I am a multitasking and highly ambitious person, willing to meet or exceed monthly expectations.

I am Experienced Quality Assurance Analyst with software development background with strong leadership and relationship-building skills.

Experience

Paycom LLC Oklahoma City - Quality Assurance Analyst I January 2017 to August 2018

• Oversaw onsite testing for customers as required by the project specifications.

• Review and Analyze system specification

• Execute Test cases both Manual and Automated and analyze results

• Analyzed and tested game builds to determine bugs and provide assistance in solving issues.

• Created and achieved product quality objectives and met product specifications.

• Reviewed project requirements to uncover bugs and resolve issues within a timely manner.

• Managed creative projects from concept to completion while managing outside vendors.

• Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.

• Coordinated with Developers to finalize designs and confirm requirements according to the Spec.

• Provided continued maintenance and development of bug fixes and patch sets for existing web applications.

• Trained junior members of Quality Assurance team regarding regression test and testing security applications and troubleshooting of data for Payroll reports.

• Consistently met deadlines and requirements for all production work orders. 2

Cushman and Wakefield – Software Developer

August 2003 to March 2004

• Oversaw major new enhancements to existing software systems for the Real Estate Clients.

• Led a team of developers in the analysis and rebuild of software from the ground up through completion.

• Wrote on Visual Basic as Front End using Oracle as a backend server.

• Designed intuitive graphical user interfaces using knowledge of serial communications and database design.

• Developed code fixes and enhancements for inclusion in future code releases and patches.

• Worked closely with clients to establish problem specifications and system designs.

• Ensured that bug reports were remedied and all issues were handled in a timely manner. Dell International Services – Technical Representative Support January 2003 to August 2003

• Reviewed technical documentation and procedures.

• Answered telephone calls promptly and minimized delays that could lead to abandoned calls.

• Used ticketing systems to manage and process actions taken.

• Provided on-call support for critical issues.

• Enthusiastically participated in job related training.

• Worked closely with team members to meet or exceed all customer service requirements.

• Resolved customer issues in a clear, courteous and straightforward manner.

• Defined and documented technical best practices.

• Demonstrated professionalism and courtesy with customers at all times. IBM Global Solutions - Software Development Internship

• Designed Email Text to Speech applications using Java API and SQL Server.

• Developed and implemented a scanning component using SQL Server.

• Analyzed source code to identify and rectify potential functionality issues.

• Designed and developed reports in SQL Server Reporting Services.

• Assisted the infrastructure development team with daily tasks.

• Prioritized assigned change requests and completed them in proper order.

• Partnered with a company mentor to learn best practices.

• Met with manager on a weekly basis to provide a detailed project report and milestone updates.

• Collaborated effectively with members of the software development team and personnel in other departments.

3

Skills

• Team leadership

• Debugging proficiency

• Self-motivated

• Strong verbal communication

• Ability to work under pressure

• Code validation skills

• Skilled in SQL Scripts, HTML,Visual Basic

Java

• User interface understanding

• Product testing

EDUCATION

JUNE 2002

MASTERS OF COMPUTER SCIENCE

Visvesvaraya Technological University

Belgaum, India.

JUNE 1999

BACHELORS OF ELECTRONIC

Dharwad University

Belgaum, India.

ACTIVITIES

• VOLUNTEERING AT DEER CREEK ELEMENTARY AS DEER MOM TO THE CLASS ROOM TEACHERS BY MAKING STUDENT WORK

SHEETS

2012 TO PRESENT

Contact this candidate