AZHAR KHAN

***-*** ******* ****** *****, Toronto, ON, M2J1L7, Canada

Tel: 647-***-****

ac6vjc@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Bachelor of Science (B.Sc.) Electronics and Computer Science

7+ years of combined experience in IT support, helpdesk, networking, and systems/servers administration

Experienced in hardware/software installation, configuration, maintenance and upgrades

Expertise in Windows Servers, Microsoft Active Directory, Exchange, Citrix, SQL, Oracle Database and Linux Red Hat

Experienced in learning technologies administration & support: Brightspace, Kaltura, Banner, online application, SharePoint; networking experience, expertise in LAN, VPN, Map drives and IP Address

Strong working knowledge of Servers Active Directory, Servers, Desktop, Laptop and PC troubleshooting

Proficient in systems deployment, migration, software distribution & imaging with the help of SCCM & Ghost Suite

Working knowledge of server backups, data archival and recovery

Proficient in MS Office Suite, Exchange, Outlook and OWA

Experienced with Cisco routers and switches configuration and installation

Knowledge and experience supporting wireless, IP, routing, WAN and LAN and SNMP

Excellent communication, interpersonal, organization, analytical and problem solving skills with a strong ability to work in high pressure, deadline driven environment

Strong work ethic, service oriented, adaptable, flexible, timely and efficient

Fluent in English, Urdu and Panjabi

TECHNICAL SKILLS

OS: Windows, Red Hat, UNIX

Servers: Windows, Exchange, Citrix, VMware, DNS, DHCP, LINUX, UNIX SCO 5

Applications: Active Directory, SAP, Skype for Business, Lync2013, Office 2007/2010/2016/365

Databases: Oracle, Microsoft SQL

Backup: ARCServe, VERITAS, SAN Snapshot, Ghost, Windows, Linux command line, RAID

Storage: EMC SAN CX300

SM: SCCM, SCOM, WSUS, Ghost, Terminal Server, Remote Desktop, VNC

Hardware: Servers and PCs (DELL, HP, UNISYS, IBM), Printers (Canon, Epson, HP)

Protocols: TELNET, FTP, TFTP, POP, SMTP, NNTP, HTTP, DNS, DHCP, TCP/IP, UDP, SNMP, Wi-Fi

CISCO: Routers, Switches

PROFESSIONAL EXPERIENCE

Support Specialist Jan 2015 – Jul 2018

Saskatchewan Polytechnic, Saskatoon, SK

Administration, management and support for online-integrated learning platforms, such as Brightspace (Desire2Learn), Kaltura video streaming services and Banner Registration Services

Administration of users and online courses, user creation, role and permission setting, content loading and archiving

Users support, troubleshooting, monitoring, updating organizational applications

SharePoint sites administration and support

Installation, configuration, testing and troubleshooting of servers, laptops, PCs and printers

Highly responsive and always available to manage, troubleshoot and resolve technical issues

IT helpdesk activities ensure all ticket issues resolved in a timely manner

Users Support and technical assistance via phone, email, chat or in person

Remote monitoring and assistance for client/users with Skype for Business and Lync2013

System Support Analyst Sep 2013 – Jan 2015

Comfort Cabs, Saskatoon, SK

Administration of the Windows Server 2003, Active Directory and Windows 7/8 and Network

Users support, troubleshooting, monitoring, updating organizational applications

Installation, configuration, testing and troubleshooting of servers, laptops, PCs and printers

Systems and database backup, restoration and recovery planning

Deployment Specialist Jul 2013 – Aug 2013

Metafore IT Solution Inc., Saskatoon, SK

Completed the Migration and Deployment project for HP and KAR Auction Services site ADESA

Complete migration domain, users, PCs, Laptops and applications including Citrix client

Scan data from the legacy PC to the new Windows 7 PCs and Laptops with the help of HP SharePoint and Windows User State Migration Tool (USMT)

Systems Administrator Oct 2009 – May 2013

King Abdul Aziz University Hospital, Riyadh, Saudi Arabia

Administration of the Microsoft Windows Server 2008, Active Directory and MS Exchange Server 2010, Windows 7, VMware, Symantec Antivirus for Clients and Management Server.

Installation and configuration of new implemented online medical application.

Medical application Client setup for all medical staff in the hospital.

Provide the support of online application.

User support, troubleshooting, monitoring, updating organizational medical online applications and servers.

IT helpdesk activities and ensure all tickets are resolved in a timely manner.

System Backup, restoration and recovery planning.

Manage the administration of Servers, LAN, WAN, CCTV Systems, Alarm system and IP phones.

Management and tracking of IT assets and assure maintenance

Senior Support Supervisor Sep 2008 – Oct 2009

Abudawood Trading, Karachi, Pakistan

Complete implementation of the IT infrastructure and network with DELL /HP servers at Head Office where SAP applications were running from Turkey.

Administration and support of 15 branches and 87 Network Towns on a national basis

Administration and support of the Microsoft Windows Server 2000/2003, Active Directory and MS Exchange server 2007, Windows XP/Vista, Symantec Antivirus and Management Server.

Cisco Routers and Switches configuration, installed and VPN Security in H/O and 15 branches.

Installation, configuration, maintenance and upgrade of LINUX Red Hat AS4 and ES4 servers, UnixWare 7.1.1, LINUX ES 2.1 based servers with Oracle 8i/ 9i/10g Databases.

Windows and LINUX based squid proxy servers/firewall for internet browsing and MSN.

Systems deployments, Migration, software distribution and imaging with the help of SCCM and Ghost Suite

Linux/Unix Users profile, environment for Oracle users, SAMBA proxy users and backup user profile Shell scripting.

Remote user’s support via VNC, team viewer and others tools on Oracle based applications running on centralized database servers.

Citrix server’s Load balancing, users administration, printing and sessions monitoring.

EMC SAN CX300 storage system with two switches

IT helpdesk activities ensure all ticket issues resolved in a timely manner

Users Support and technical assistance via phone, email, chat or in person

System Backup, restoration and recovery planning

Systems Engineer Jan 2007 – Sep 2008

UNISYS, Karachi, Pakistan

Users support, troubleshooting, monitoring, updating organizational applications

Installation, configuration, testing and troubleshooting of servers, laptops, PCs and printers

Highly responsive and always available to manage, troubleshoot and resolve technical issues

IT helpdesk activities ensure all ticket issues resolved in a timely manner

Users Support and technical assistance via phone, email, chat or in person

Systems deployments, Migration, software installation and imaging with the help of Ghost.

Systems and database backup, restoration and recovery planning

Administration and support of servers and networks

Server/client Management and antivirus for Symantec and MacAfee

Administration and support of the Windows Server 2000/2003, Active Directory, Exchange Server 2000/2007, Windows XP/7

EDUCATION

Bachelor of Science (B.Sc.) in Electronics and Computer Science

4 years, Assessment from IQAS, Government of Alberta Canada

CERTIFICATIONS

MCSE, MCP, MCP+I, CCNA

TRAINING

MS Exchange 2007, HP PCs, Net Servers, Net Printers, POLYCOM - Video Conferencing, SPECTEL - Audio Conferencing

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