Active Directory Support
Resume:
AZHAR KHAN
***-*** ******* ****** *****, Toronto, ON, M2J1L7, Canada
Tel: 647-***-****
**********@*****.***
SUMMARY OF QUALIFICATIONS
Bachelor of Science (B.Sc.) Electronics and Computer Science
7+ years of combined experience in IT support, helpdesk, networking, and systems/servers administration
Experienced in hardware/software installation, configuration, maintenance and upgrades
Expertise in Windows Servers, Microsoft Active Directory, Exchange, Citrix, SQL, Oracle Database and Linux Red Hat
Experienced in learning technologies administration & support: Brightspace, Kaltura, Banner, online application, SharePoint; networking experience, expertise in LAN, VPN, Map drives and IP Address
Strong working knowledge of Servers Active Directory, Servers, Desktop, Laptop and PC troubleshooting
Proficient in systems deployment, migration, software distribution & imaging with the help of SCCM & Ghost Suite
Working knowledge of server backups, data archival and recovery
Proficient in MS Office Suite, Exchange, Outlook and OWA
Experienced with Cisco routers and switches configuration and installation
Knowledge and experience supporting wireless, IP, routing, WAN and LAN and SNMP
Excellent communication, interpersonal, organization, analytical and problem solving skills with a strong ability to work in high pressure, deadline driven environment
Strong work ethic, service oriented, adaptable, flexible, timely and efficient
Fluent in English, Urdu and Panjabi
TECHNICAL SKILLS
OS: Windows, Red Hat, UNIX
Servers: Windows, Exchange, Citrix, VMware, DNS, DHCP, LINUX, UNIX SCO 5
Applications: Active Directory, SAP, Skype for Business, Lync2013, Office 2007/2010/2016/365
Databases: Oracle, Microsoft SQL
Backup: ARCServe, VERITAS, SAN Snapshot, Ghost, Windows, Linux command line, RAID
Storage: EMC SAN CX300
SM: SCCM, SCOM, WSUS, Ghost, Terminal Server, Remote Desktop, VNC
Hardware: Servers and PCs (DELL, HP, UNISYS, IBM), Printers (Canon, Epson, HP)
Protocols: TELNET, FTP, TFTP, POP, SMTP, NNTP, HTTP, DNS, DHCP, TCP/IP, UDP, SNMP, Wi-Fi
CISCO: Routers, Switches
PROFESSIONAL EXPERIENCE
Support Specialist Jan 2015 – Jul 2018
Saskatchewan Polytechnic, Saskatoon, SK
Administration, management and support for online-integrated learning platforms, such as Brightspace (Desire2Learn), Kaltura video streaming services and Banner Registration Services
Administration of users and online courses, user creation, role and permission setting, content loading and archiving
Users support, troubleshooting, monitoring, updating organizational applications
SharePoint sites administration and support
Installation, configuration, testing and troubleshooting of servers, laptops, PCs and printers
Highly responsive and always available to manage, troubleshoot and resolve technical issues
IT helpdesk activities ensure all ticket issues resolved in a timely manner
Users Support and technical assistance via phone, email, chat or in person
Remote monitoring and assistance for client/users with Skype for Business and Lync2013
System Support Analyst Sep 2013 – Jan 2015
Comfort Cabs, Saskatoon, SK
Administration of the Windows Server 2003, Active Directory and Windows 7/8 and Network
Users support, troubleshooting, monitoring, updating organizational applications
Installation, configuration, testing and troubleshooting of servers, laptops, PCs and printers
Systems and database backup, restoration and recovery planning
Deployment Specialist Jul 2013 – Aug 2013
Metafore IT Solution Inc., Saskatoon, SK
Completed the Migration and Deployment project for HP and KAR Auction Services site ADESA
Complete migration domain, users, PCs, Laptops and applications including Citrix client
Scan data from the legacy PC to the new Windows 7 PCs and Laptops with the help of HP SharePoint and Windows User State Migration Tool (USMT)
Systems Administrator Oct 2009 – May 2013
King Abdul Aziz University Hospital, Riyadh, Saudi Arabia
Administration of the Microsoft Windows Server 2008, Active Directory and MS Exchange Server 2010, Windows 7, VMware, Symantec Antivirus for Clients and Management Server.
Installation and configuration of new implemented online medical application.
Medical application Client setup for all medical staff in the hospital.
Provide the support of online application.
User support, troubleshooting, monitoring, updating organizational medical online applications and servers.
IT helpdesk activities and ensure all tickets are resolved in a timely manner.
System Backup, restoration and recovery planning.
Manage the administration of Servers, LAN, WAN, CCTV Systems, Alarm system and IP phones.
Management and tracking of IT assets and assure maintenance
Senior Support Supervisor Sep 2008 – Oct 2009
Abudawood Trading, Karachi, Pakistan
Complete implementation of the IT infrastructure and network with DELL /HP servers at Head Office where SAP applications were running from Turkey.
Administration and support of 15 branches and 87 Network Towns on a national basis
Administration and support of the Microsoft Windows Server 2000/2003, Active Directory and MS Exchange server 2007, Windows XP/Vista, Symantec Antivirus and Management Server.
Cisco Routers and Switches configuration, installed and VPN Security in H/O and 15 branches.
Installation, configuration, maintenance and upgrade of LINUX Red Hat AS4 and ES4 servers, UnixWare 7.1.1, LINUX ES 2.1 based servers with Oracle 8i/ 9i/10g Databases.
Windows and LINUX based squid proxy servers/firewall for internet browsing and MSN.
Systems deployments, Migration, software distribution and imaging with the help of SCCM and Ghost Suite
Linux/Unix Users profile, environment for Oracle users, SAMBA proxy users and backup user profile Shell scripting.
Remote user’s support via VNC, team viewer and others tools on Oracle based applications running on centralized database servers.
Citrix server’s Load balancing, users administration, printing and sessions monitoring.
EMC SAN CX300 storage system with two switches
IT helpdesk activities ensure all ticket issues resolved in a timely manner
Users Support and technical assistance via phone, email, chat or in person
System Backup, restoration and recovery planning
Systems Engineer Jan 2007 – Sep 2008
UNISYS, Karachi, Pakistan
Users support, troubleshooting, monitoring, updating organizational applications
Installation, configuration, testing and troubleshooting of servers, laptops, PCs and printers
Highly responsive and always available to manage, troubleshoot and resolve technical issues
IT helpdesk activities ensure all ticket issues resolved in a timely manner
Users Support and technical assistance via phone, email, chat or in person
Systems deployments, Migration, software installation and imaging with the help of Ghost.
Systems and database backup, restoration and recovery planning
Administration and support of servers and networks
Server/client Management and antivirus for Symantec and MacAfee
Administration and support of the Windows Server 2000/2003, Active Directory, Exchange Server 2000/2007, Windows XP/7
EDUCATION
Bachelor of Science (B.Sc.) in Electronics and Computer Science
4 years, Assessment from IQAS, Government of Alberta Canada
CERTIFICATIONS
MCSE, MCP, MCP+I, CCNA
TRAINING
MS Exchange 2007, HP PCs, Net Servers, Net Printers, POLYCOM - Video Conferencing, SPECTEL - Audio Conferencing
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