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Customer Service Executive Assistant

Location:
Riverdale, Georgia, United States
Salary:
20.00/hr
Posted:
August 30, 2018

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Resume:

JENNIFER K. VINCENT

**** *********** **** 404-***-****

Riverdale, GA 30296

EXPERIENCE

Automotive Associates of Atlanta, LLC, Union City, GA

Service BDC Customer Care Representative, 09/2013 to Present

Provide professional and courteous customer service via phone/email by confirming exceptional service expectations and confirming Key Performance Indicators were met by the staff for the customer and their vehicle. Answer Service BDC Inbound calls to set appointments and provide information for maintenance intervals, part prices, and status updates. Verify/confirm and log customer data into XTime application. Immediately escalate negative feedback via phone/Reynolds email alert to Service Manager/Director. Use Decision Tree when appropriate if customer had a minor issue, but overall feedback was good. Contact customers to pre-confirm/confirm service appointments and reschedule missed appointments. Request repair time from Service Advisors for special order parts and recalls/log parts into Excel spreadsheet, then contact customer to schedule appointment. Also, up sell customer to the next maintenance package. Train and mentor new employees.

CERTIFICATION

Blue Print Service Mastery Certification – Completion of Training

Heritage Volkswagen of South Atlanta, Union City, GA

Sales BDC Customer Service Representative/Consultant, 05/2012 to 08/2013

Contacted new customers via phone and email from Internet requests through website and other web vendors. Documented details of customer interaction into the system (ADP CRM 4.7application) while on the phone, set appointments for dealership/Sales Consultants, added new customers to the system, answer inbound calls, and follow up daily using the pending call tasks. Searched internet sites for customer information. Assisted customers with product selection for vehicle models, trim packages, availability, and answer any questions. Contacted customers who serviced and purchased vehicles to ensure complete experience satisfaction. Rescheduled missed sales/service appointments. Directed/assisted customers with completing online credit applications. Documented monthly appointments using Microsoft Excel and communicated electronically.

Aerotek Inc., Atlanta, GA

Bank of America, Atlanta, GA, Mail Sorter - Extraction Team, 01/2011 to 09/2011

Sort/deliver incoming regular and bulk mail to lock boxes. Look up miss sorted mail items. Provide customer service to departments. Organize mail trays by lock box number.

US Census Bureau, Atlanta, GA

Enumerator, April 2010 to July 2010

Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews. Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms. Complied with accuracy standards while maintaining high production rates. Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties. Met daily with supervisor to review and submit work and received additional instructions.

Atlanta Journal Constitution, Atlanta, GA

Distributor, Nov 2007 to Feb 2010/ District Coordinator, July 04 to Nov 2007/ Carrier, Jan 04 to June 04

Deliver/recover newspapers for various routes. Provide excellent customer service to retail outlet owners/operators. Assist District Manager with on-line reports/calculate/ run/and print the 3rd Party Reports. Update route books by district, run route lists, get time sheets signed, and distribute all information. Train new employees to deliver newspaper routes. Deliver newspaper routes in carriers’ absence/insert all sections of the newspaper. Roll, bag, load, and distribute newspapers to designated route. Update route book.

ProLogistix, East Point, GA, Special Project, Aug 09 to Nov 09, Unpack, check for quality, sort, and repack nails. Verify correct part numbers. Verify correct quantities when repacking.

Express Personnel, McDonough/Newnan, GA

Mail Sorter/Material Handler (New Breed)/ Case Picker, Dec 09 to Dec 09 & Nov 08 to Dec 08/Sept 09 to Nov 09

Move/sort mail for the USPS in a warehouse environment, manually and with a Standup Fork Lift truck/Pick cases with a Stand-up Fork Lift truck using an on-line computer system and an RF scanner. Certified forklift license.

OFFICETEAM, Atlanta, GA

Accenture (formerly Anderson Consulting) Sept 99 to Aug 03

Executive Assistant – Resource Assistant

Provided administrative support to the Resource Lead and team. Received, processed, and distributed contractor data for hiring (PeopleSoft HRMS and Microsoft Outlook), for terminations (Microsoft Outlook and Word). Coordinate monthly renewals and termination with Leads and suppliers. Created and maintained monthly, quarterly, and yearly reports (Microsoft Excel and PowerPoint) for Executive Leadership. Coordinated, confirmed interviews with the Leads and suppliers’ candidate, and provided feedback to the Supplier. Distributed and tracked (FedEx) contracts to suppliers. Handled confidential data. Coordinated, scheduled (Microsoft Calendar), and facilitated supplier introductions to Leads and Executive Leadership through breakfast, lunch, and afternoon events.

EDUCATION

Southern Illinois University, Carbondale, IL Bachelor’s Degree – Industrial Technology, May 1984

Danville Area Community College, Danville, IL Associate Degree – Science, May 1982



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