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Customer Service Agent

Location:
Conley, Georgia, United States
Posted:
August 30, 2018

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Resume:

CURTIS L. COAKLEY

**** ***** **** *****

Conley, Georgia 30288-1767

Mobile: 404-***-****

CAREER OBJECTIVE: To obtain a long term position as an Operations Specialist where I can apply my knowledge and 30 year experience to help provide quality customer service.

EMPLOYMENT HISTORY:

April 2018- July 2018 Airspace Technologies, Conley, GA

Operation Specialist

Support real-time tracking and visibility

Dispatched drivers via mobile app

Secure optimal routes for air shipments

Track and monitor shipments in flight via commercial aircraft

Provide on demand service for ground and air transportation

February 2010 – March 2018 BeavEx Incorporated, Atlanta, GA

Master Data Analyst

Dispatched and managed key accounts

Validate billing for key accounts

Monitor issues and resolve effectively while recording the incident

Provide excellent customer service ensuring satisfaction and repeat business

Supervised junior associates offering instruction in best practices and company policies

February 2007 – January 2010 Midnight Express, Marietta, GA

Call Center Manager/Trainer

Provide managerial direction in every aspect of the operation

Implement schedules

Monitor quality control checks

Provide training for employees

January 1992 – January 2007 Air Courier Dispatch, Marietta, GA

Banking Supervisor/Call Center Trainer

Oversaw and maintained client database

Provide directions for NFO (Next Flight Over) and Scheduling

Demonstrate a strong knowledge of the ADAQ and ACESS systems

EDUCATION: Bachelor of Science: Mathematics – May 1987

Morehouse College, Atlanta, Georgia

CURTIS L. COAKLEY

2039 Cedar Walk Drive

Conley, Georgia 30288-1767

Mobile: 404-***-****

References

Vickie Davis

2169 Major Loring Way

Marietta, Georgia 30064

404-***-****

Steve Divine

106 Mirramont Lake Drive

Woodstock, Georgia 30189

404-***-****

Chipo Edmonds

35 Second Street

Emerson, Georgia 30137

470-***-****

Vivian Meeks

1108 Walton Place

Evans, Georgia 30809

404-***-****

J.R. Weddle

5640 Toccoa Drive

Douglasville, Georgia 30135

678-***-****



Contact this candidate