Customer Service Agent
Resume:
CURTIS L. COAKLEY
Conley, Georgia 30288-1767
Mobile: 404-***-****
CAREER OBJECTIVE: To obtain a long term position as an Operations Specialist where I can apply my knowledge and 30 year experience to help provide quality customer service.
EMPLOYMENT HISTORY:
April 2018- July 2018 Airspace Technologies, Conley, GA
Operation Specialist
Support real-time tracking and visibility
Dispatched drivers via mobile app
Secure optimal routes for air shipments
Track and monitor shipments in flight via commercial aircraft
Provide on demand service for ground and air transportation
February 2010 – March 2018 BeavEx Incorporated, Atlanta, GA
Master Data Analyst
Dispatched and managed key accounts
Validate billing for key accounts
Monitor issues and resolve effectively while recording the incident
Provide excellent customer service ensuring satisfaction and repeat business
Supervised junior associates offering instruction in best practices and company policies
February 2007 – January 2010 Midnight Express, Marietta, GA
Call Center Manager/Trainer
Provide managerial direction in every aspect of the operation
Implement schedules
Monitor quality control checks
Provide training for employees
January 1992 – January 2007 Air Courier Dispatch, Marietta, GA
Banking Supervisor/Call Center Trainer
Oversaw and maintained client database
Provide directions for NFO (Next Flight Over) and Scheduling
Demonstrate a strong knowledge of the ADAQ and ACESS systems
EDUCATION: Bachelor of Science: Mathematics – May 1987
Morehouse College, Atlanta, Georgia
CURTIS L. COAKLEY
2039 Cedar Walk Drive
Conley, Georgia 30288-1767
Mobile: 404-***-****
References
Vickie Davis
2169 Major Loring Way
Marietta, Georgia 30064
Steve Divine
106 Mirramont Lake Drive
Woodstock, Georgia 30189
Chipo Edmonds
35 Second Street
Emerson, Georgia 30137
Vivian Meeks
1108 Walton Place
Evans, Georgia 30809
J.R. Weddle
5640 Toccoa Drive
Douglasville, Georgia 30135
Contact this candidate