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Manager Technical Support

Atlanta, Georgia, United States
August 30, 2018

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Seeking a challenging position as an IT System Specialist that will best utilize my technical skills, knowledge gained from work and school experiences in order to contribute to the success of your organization.


Phoenix university-Information Technology

Merit Technical Institute- Network Specialist (Diploma)

Chubb Institute – IT Technical Support (Diploma)

Comptia Security+, Linux+, Comptia A+

Certified Help Desk 2000 Professional

STI Certified Help Desk Professional

HDI Support Center Analyst (SCA)

Quality Advocat Training ( Introduction to Lean Manufacturing and Six Sigma principles)

Le Cordon Bleu-Culinary Art Management (AS)


2005- Present Carestream Dental Atlanta, GA

Imaging Software/Hardware Support Specialist

Provide exceptional Imaging software/hardware Technical support, outbound calls, remote login, email or fax as specified within company standards and guidelines.

Maintain and increase product knowledge on applicable products/application via training documentation thoroughly in the CRM. Troublshoot/repair X-ray CTBC imaging equipements.

Provide input for new products, features, product usability and supportability

Troubleshoot network connection issue via remote login software and uses various utilities like netstat, tracert/traceroute, nslookup, ifconfig and putty to determine the source of connectivity issues.

Manage user’s access permission and maintain high level of security for data at rest.

Responsible for integrating Trophy Dicom with various PACS Server systems using the following: AE Titles (Called & Calling), IP Address, Port number and Communication Process Service.

Configuring settings for worklist, storage, query/retrieve, modalities, HL7, HIS/RIS and repository.

Knowledge of HIPAA Regulation and Patient Health Infortmation.

Responsible for ensuring that the company’s assets are protected from unautorized access.

Apply the Triad model (CIA) to ensure data security.

Help educate internal employees about security awareness.

2001-2003 Dentrite International Parsippany, NJ

Clinical/Hardware Support Specialist

Provide global clinical trial support for companies such as Schering Plough, Pfizer, Sankyo, Amgen, and Pharmacia.

Provide training for new hires, communicate within team to achieve objectives, responsible for handling issues proposed by other team members, input all calls and related call information in a timely and accurate manner into call tracking system, escalate calls or issues relating to third party as per procedures.

Follow-up on calls and closure within SLA time frame, trained on standard operating procedures, on clients specific protocol, and on good clinical practice.

Troubleshoot network connectivity relate issues and resolved account lockout issue.

2000-2001 Tek Systems/IBM Parsippany, NJ

Network Technical support Specialist

Installed Windows

Windows-administering/maintaining, configuring, configuring and deploying image with proper settings to join domain, add users to domain and setup their profile with proper permission. Setup Outlook, Explorer, Message manager, LRA.

Record Static setting

Workstation IP addresses, Subnet Mask, Gateway address, Primary Wins Server, Secondary Wins Server, DSN domain, DSN Server.

Data collection from end user’s old Workstation

Old computer name, Exchange Server, Mailbox, (PAB) path, (PF) path, Network drive mappings, Network printer mapping.



Pentium families’ computer, AMD families’, Active & Passive MAU’s, Lobe/Mac/Patch cable TRMF/TR NIC cards. Ethernet NIC cards, Thin-net & Thick-net cables, Transceivers (T, Twisted-Pair, Fiber-Optic, Ethernet Hub/Switches, Twisted-pair (Straight-Thru/Crossover), Cisco Routers, Digital cameras, USB HUBS, Intraoral camera, Panoramic X-ray, X-ray generators, CR, RVG Sensors, Wireles Access Point, Cisco IP Phone.


Installing and configuring windows Server 2008/2012 R2, Centos/Redhat, Fedora, Ubuntu, Kali Linux, Apache web server, MySQL, PHP Windows Families, Mac OS, Virtual Box, VMware, Wireshark, PFSense, TCPDump, Outlook, Clarify, Shiva Access Manager Consol, PC Anywhere, RSA ACE, I*Net, IMPALA, 3D Imaging DIS, PACS, RIS, HIS, Trophy Dicom, Bomgar remote desktop, Genesys Purecloud, Nmap, Advanced IP Scanner, Putty, Skype for business, Microsoft Team, Office 365.

Linux (administering/installing, maintaining, configuring, etc)

Currently working on Penetration Testing using Kali Linux in conjuction with Virtuabox Hypervisor.


1998-2000 Great Life Laboratories INC, NJ

Installed and configured network, setup wireless router/ printers/computers,

Executed data transfer, installed software/hardware and backup system.

Implemented wireless security setting WPA2-CCMP to reduce vulnerability and data security threat.

5200 Bridle Point Parkway. Snellville GA, 30039 (C) 678-***-****

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