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Cisco network engineer, unified communications, presales

Raleigh, North Carolina, United States
August 30, 2018

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Alton E. Cobb, Jr.


An extensive background in IP networking with experience in; sales, design and support, test engineering of voice, video and data networks. Skilled communicator across business functions ensuring customer success.

Technical pre-sales consulting engineer providing sales acumen, architecture presentations and all sales deliverables; design, bill of materials, statement of work.

Development test engineering in platform and solution level testing.

Expertise in US Government DoD certification testing of VoIP and IP networking.

Technical support

Specialties include: Cisco route/switch and Unified Communications portfolio

● CCIE ● Devtest Engineering ● Beta Product Support

● Security Risk Assessments ● Architecture ● Partnership Management

● VoIP ● Video ● Contact Center

● Jabber ● UCS ● Virtualization

● Telepresence ● Product demo ● TCP/IP

● Pen testing


Internetwork Engineering – Cisco Gold Partner Solutions Consultant

Feb 2013 – Oct 2016

Pre-sales engagement with account teams in healthcare, commercial, state and local education. Deliver management level presentation of technical architecture and product line as a Cisco VAR. Technical knowledge and customer consultation across Cisco’s portfolio; Data Center, Unified Communications, security, wireless, mobility, cloud. Complete solution design and scope of project including; professional services pricing, statement of work and bill of materials. Lead Cisco ASA customer demos POV (Proof of Value) setup and analysis to promote SourceFire security features. Consult, assess and sale security risk assessments and penetration testing services.

NWN – Cisco Gold Partner Solutions Architect

Oct 2011 – May 2012

Pre-sales engagement with account teams in healthcare, commercial, state and local education. Deliver management level presentation of technical architecture and product line as a Cisco VAR. Deep technical knowledge and customer consultation on Cisco Unified Communications. Provide complete solution design, quoting of all components and statement of work.

Cisco Systems Consulting Systems Engineer

Nov 2008 – July 2011

Pre-sales customer engagement with Cisco direct account teams to the Civilian Federal Agencies of the U.S. Government. Present high level technical product details and roadmap to CIO and department level management. Also present detailed technical subject matter to customer engineer personnel. Deal sizes range from .5M to 10M. The Cisco collaboration portfolio consists of voice call control, video – (telepresence, room, desktop), jabber presence and messaging, conferencing, mobility and social media on Cisco UCS linux based platforms. Detailed solution network design including network engineering for collaboration applications and VoIP migration strategy. Deploy and support product pilots and competitor bakeoffs.

Cisco Systems SW engineer

Jan 2004 – Nov 2008

Test and certify Cisco Unified Communicaitons and LAN product solutions in the Cisco Government Business Unit consisting of call manager, UC applications, gateways and LAN switches. Technical lead of the Government PBX certification process of all components in voice solution (including security assessments) to enable sales into the Department of Defense (DoD). Provide testbed design, test planning and feature testing along with onsite support at customer site during the certification at Fort Huachuca, AZ. Produce technical collateral and documentation for sales field. Teamwork across Cisco team of the year 2005.

Cisco Systems QA Engineer

Mar 1999 – Dec 2003

Test cisco voice solutions encompassing network design, implementation and test execution.

Develop and author solution test plans. Identify architectural and performance boundaries for

the solution. Test team lead for Thundervoice project phase one. Solution components consists of SS7 inter-connect to a H.323 network with multi vendor H.323 products. Test tools used are internal cisco and industry standard; callgen, pagent, inet and ameritec.

Cisco Systems Development Test Engineer

Feb 1997 – Mar 1999

All test phases of new interface modules and platforms in the low and mid-range router line from functionality to performance including test design,developing test plans, debugging, problem duplication, defect documentation. Escalation point for TAC related customer issues. Test tool, multi protocol and router experience to compliment the many requirements of this position.

Cisco Systems Global Systems Engineering Gold Partner Engineer

Feb 1996- Feb 1997

Member of technical support team dedicated to servicing all US resellers with Gold Partner status. Focal for two partners. Escalation engineer for customer and TAC. Indentify trends in support calls, software and hardware defects. Participate in regular meetings and visits with partners to improve services and relationship of Gold Partner program and GSE.

Cisco Systems

Feb 1994 - Feb 1996 Customer Support Engineer

TAC engineer to assist external customers with design,debug, and configuration of multi protocol and Multi-platform cisco routers. Fast paced multi task environment demanding prioritization of case management, training, mentoring. Specialized in wan and access protocols including frame-relay,x.25,isdn,smds,T-1,E-1,ppp,mlppp. Modems, RS-232, pc and access concentrators.

R/S CCIE 1607


Anil Bhatt Manger at Cisco


Rusty Risher Solution Consultant at Internetwork Engineering


Ed Carney EVP at Extreme Networks


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