Customer Service Support
Resume:
Jared Tapia
Certified IT Support Professional
***********@*****.***
Willing to Relocate
Certifications:
N10-006 - CompTIA Network+ Certification
● Awarded March 2017
● Verification Code: 3 VFT9LBHC3FEYQ69
Computer Maintenance Technology - Certificate of Achievement
● Saddleback Community College, September 2015
Work Experience:
● Sole in-house IT support for a small Business - 4 Years
● Service-Now Ticket Based Large-Enterprise Business- 6 Months
● FreshDesk Ticketing system-based Medium-Sized Business IT Support - 6 Months
● Small business network management - 3.5 Years
● Customer support - 4 Years
● Inventory management - 4 Years
● Technical training - 3.5 Years
Previous Employers:
Moog Inc. (Contractor through Insight Inc.) - Deskside Support Technician (Tier 2 IT) Contact: 716-***-****
Employed: March 2018 - Present
Job Responsibilities:
● Fulfilled service calls that required in-person technician support
● Laptop imagining and setup using SCCM
● Setup Mac’s and maintained all Mac users across local regional offices
● Supported 400+ employees in both office and active workshop environments
● Acted as sole end-user Mac support contact
● Maintained test machine computers and “wedge” PC’s for network isolation
● Technical consultation for major customer projects Neudesic, LLC - IT Support Specialist
Contact: 949-***-****
Employed: July 2017 - March 2018
Job Responsibilities:
● Support of custom proprietary web applications
Expense tracking system, Employee/Consultant Information management system, Time Tracking/Management System, etc.
● Support of a large Active Directory-based Network
● Provisioning of new user accounts
● Laptop Imaging and Setup
● Behavior-Based Antivirus Deployment
● New Office Network Setup and Maintenance
● Asset Tracking System Maintenance
● Etc.
D eep Surplus - PC Support Technician
Contact: 949-***-****
Employed: April 2013 - June 2017
Job Responsibilities:
● Manage daily PC support and maintenance
● Update computers and software
● Printer installation and setup
● Network share management
● Network infrastructure design and implementation
● Return product testing
● Item database management
● Etc.
Academic Information:
Saddleback Community College, Mission Viejo, CA
● 2012-2014
● Focus: Computer Maintenance - 2 years
CST/CAHSEE: Score Achieved - Advanced
Academic Awards & Achievements:
A SVAB AFQT Score: 88 percentile
R OP (Regional Occupational Program) courses: 4 years in High School
● Film Classes
● Woodshop
● Autoshop
● Graphic Design
● Photography
Community Involvement: 100+ hours to date
Mercy Warehouse Volunteer:
● Customer Service
● Food distribution
● Sign twirling
IRIS Ministries: Volunteered for bases in South Africa & Mozambique:
● Helping care for and raise orphans and foster kids
● Outreach to poverty-stricken neighborhoods
● Utilized my technology skills to fix various on-base network issues References:
Kelly McGranahan: President, Deep Surplus - 15 years Contact: 949-***-****
Brent McIntosh: Lead Youth Pastor, Vineyard Community Church Laguna Niguel, CA - 11 years Contact: 949-***-****
Alex Marinthal: L ong time friend - 4 years
Contact: 949-***-****
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