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Customer Service Support

Location:
Tonawanda, New York, United States
Salary:
$55,000 - $65,000
Posted:
August 30, 2018

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Resume:

Jared Tapia

Certified IT Support Professional

949-***-****

ac6vas@r.postjobfree.com

Willing to Relocate

Certifications:

N10-006 - CompTIA Network+ Certification

● Awarded March 2017

● Verification Code: 3 VFT9LBHC3FEYQ69

Computer Maintenance Technology - Certificate of Achievement

● Saddleback Community College, September 2015

Work Experience:

● Sole in-house IT support for a small Business - 4 Years

● Service-Now Ticket Based Large-Enterprise Business- 6 Months

● FreshDesk Ticketing system-based Medium-Sized Business IT Support - 6 Months

● Small business network management - 3.5 Years

● Customer support - 4 Years

● Inventory management - 4 Years

● Technical training - 3.5 Years

Previous Employers:

Moog Inc. (Contractor through Insight Inc.) - Deskside Support Technician (Tier 2 IT) Contact: 716-***-****

Employed: March 2018 - Present

Job Responsibilities:

● Fulfilled service calls that required in-person technician support

● Laptop imagining and setup using SCCM

● Setup Mac’s and maintained all Mac users across local regional offices

● Supported 400+ employees in both office and active workshop environments

● Acted as sole end-user Mac support contact

● Maintained test machine computers and “wedge” PC’s for network isolation

● Technical consultation for major customer projects Neudesic, LLC - IT Support Specialist

Contact: 949-***-****

Employed: July 2017 - March 2018

Job Responsibilities:

● Support of custom proprietary web applications

Expense tracking system, Employee/Consultant Information management system, Time Tracking/Management System, etc.

● Support of a large Active Directory-based Network

● Provisioning of new user accounts

● Laptop Imaging and Setup

● Behavior-Based Antivirus Deployment

● New Office Network Setup and Maintenance

● Asset Tracking System Maintenance

● Etc.

D eep Surplus - PC Support Technician

Contact: 949-***-****

Employed: April 2013 - June 2017

Job Responsibilities:

● Manage daily PC support and maintenance

● Update computers and software

● Printer installation and setup

● Network share management

● Network infrastructure design and implementation

● Return product testing

● Item database management

● Etc.

Academic Information:

Saddleback Community College, Mission Viejo, CA

● 2012-2014

● Focus: Computer Maintenance - 2 years

CST/CAHSEE: Score Achieved - Advanced

Academic Awards & Achievements:

A SVAB AFQT Score: 88 percentile

R OP (Regional Occupational Program) courses: 4 years in High School

● Film Classes

● Woodshop

● Autoshop

● Graphic Design

● Photography

Community Involvement: 100+ hours to date

Mercy Warehouse Volunteer:

● Customer Service

● Food distribution

● Sign twirling

IRIS Ministries: Volunteered for bases in South Africa & Mozambique:

● Helping care for and raise orphans and foster kids

● Outreach to poverty-stricken neighborhoods

● Utilized my technology skills to fix various on-base network issues References:

Kelly McGranahan: President, Deep Surplus - 15 years Contact: 949-***-****

Brent McIntosh: Lead Youth Pastor, Vineyard Community Church Laguna Niguel, CA - 11 years Contact: 949-***-****

Alex Marinthal: L ong time friend - 4 years

Contact: 949-***-****



Contact this candidate