Phone : +966-*********

E mail : ac6v51@r.postjobfree.com / ac6v51@r.postjobfree.com

ASHISH THOMAS

Skill Set

Career Summary

Customer centric professional leveraging nearly

** ***** ** *** *** national experience in Service Operations with Healthcare industry. Incisive

acumen in providing business strategy and

technical expertise to service team in selecting,

implementing and developing competitive

product and services applications and solutions.

Comprehensive exposure of driving service of

radiology equipment coupled with installation and

maintenance of DR X-rays, Conventional X-rays,

CR Units, C-Arms, Ultrasound, MRI and CT Scan.

Adaptable with commendable path of

professional development in to enter into new

contracts and renewal of existing contracts.

Successfully developed & managed strong team

towards result-oriented, process driven

management framework. Self-starter, goal-

oriented strategist with many innovative ideas to

attain business objectives.

Critical Strengths & Competencies

Service Management Installation & Maintenance Technical Support Project Management Training & Development Quality Assurance Career Timeline

Motivator

Change

Agent

Collaborator

Planner

Dec’99-Jul’02 Jul’02-Jul’04 Jul’04-Nov’10 Since Dec’10 Avanttec Medical

Systems, Chennai,

India as Senior

Biomedical Engineer

King Saud Medical

Complex Hospital

Riyadh, Saudi Arabia

as Specialist

Biomedical

Jamal Salman

Trading Est., Riyadh,

Saudi Arabia as

Biomedical Engineer

Almana Medical

Imaging, Alkhobar,

Saudi Arabia as Asst.

Service Manager-

Service & Projects

SERVICE MANAGEMENT

Combining strong service & project expertise to promptly establish efficiency, resolve problems and optimize business growth Location Preferences: Singapore / Malaysia / Canada / Australia / Gulf Professional Experience

Since Dec’10 with Almana Medical Imaging, Alkhobar, Saudi Arabia as Senior Biomedical Engineer ( Asst. Service Manager)- Service & Projects

Key Result Areas:

Defining service standards and guidelines that serve as benchmark for excellent service at dealership measuring parameter

Managing services, performance of services for all major radiology equipment

Extending technical assistant to Service Team on breakdown calls & installations in coordination with Service Manager

Anchoring installation & service of DR X-rays, Conventional X-rays, CR Units, C-Arms, Ultrasound, MRI and CT Scan

Coordinating PPM work, ascertaining procurement of spare parts for warranty and service contract units

Rendering application training on products for improving learning curve towards product

Interacting with customers to gather their feedback regarding the product satisfaction and ensuring high customer satisfaction matrices

Conducting QA test timely as per the organizational objectives

Analysing dealerships for revenue and customer satisfaction parameters

Assessing post service feedback and undertaking corrective action for improvement Highlights:

Appointed as MR for ISO 9001:2008 & ISO 13845:2003, Implementation work

Revived struggling service operations to a turnaround success story by implementing regular visit & follow up measures.

Acted as Project Manager during 2015-16 Project with National Guard Hospital, Riyadh

Ensured services were delivered as per defined levels of quality, time and within budget

Achieved operational service efficiency with 90%

Generated substantial percentage of revenue worth around US$ 150000 (amount) for the organisation Jul’04-Nov’10 with King Saud Medical Complex Hospital Riyadh, Saudi Arabia as Specialist Biomedical Engineer Key Result Area:

Undertook service and maintenance of radiology equipment like X-ray units, CT Scan, MRI, Angiography, Ultrasound and Dental Units along with scheduling of PPM & quality test Previous Experience

Jul’02-Jul’04 with Jamal Salman Trading Est., Riyadh, Saudi Arabia as Biomedical Engineer Dec’99-Jul’02 with Avanttec Medical Systems, Chennai, India

(Service Franchisee for Wipro-GE Medical system & Shimadzu Ltd.) Growth Path:

Dec’99-July’00 Customer Support Engineer

July’00-Jul’02 Area Service Manager

Professional Affiliation

Saudi Council of Engineers, Membership No. 3562

Trainings

DR X-ray Units, Service Training with Samsung Electronics, South Korea

Canon Application Software for Mobile X-ray DR Units with Stephanix Co., France

Awareness Training Course and Internal Audit Training Course for ISO9001:2008 & ISO 13845:2003

1 week Colour Doppler Application Training in Wipro-GE Medical Systems, Bangalore, India

2 weeks X-ray Training with Wipro-GE Medical Systems, Bangalore, India

2 weeks Hospital Training with M.O.S.C.M.M. Hospital, Kerala

3 weeks Hospital Training with Al-Shifa Hospital, Kerala

Installation & Service Training on DRVision Ceiling & Floor Mounted X-ray Units

Service Training on Mobile DR

Academic Achievements

Stood as a topper of college during M. App. Sc. in Biomedical Instrumentation

Secured 3rd highest marks during B.Sc. from Aquinas College, Mahatma Gandhi University, Kottayam Educational Details

Personal Details

Date of Birth: 18-10-1974

Marital Status: Married

No. Dependents: 4

Nationality: Indian

Driving license: Valid Indian & Saudi

Passport No.: H0781262 / Valid Till: 2019

Address: PO Box 3568, Alkhobar-31952, Saudi Arabia Languages Known: English, Hindi, Malayalam & Arabic

Master of Applied Science in Biomedical Instrumentation from Mahatma Gandhi University in 1999 with 1st Class Distinction

Bachelor of Science in Electronics from Aquinas College, Mahatma Gandhi University, Kottayam in 1996 year

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