Wal Sami

Toronto, Ontario, CA 514-***-****

linkedIn.com/in/walsami ac6v2c@r.postjobfree.com

IT Project Manager

Versatile business professional with 10+ years’ guiding complex technology projects in the IT and Telecom sectors. Broad technical knowledge and experience derived from exposure to multiple disciplines, strengthen cross functional team collaboration, and routinely exceed client and stakeholder expectations through sharp critical-thinking skills and creative problem-solving abilities. Skilled at every phase of project lifecycle from concept to delivery. Excellent communication skills to translate sophisticated concepts into workable solutions. Inspirational leader who motivates and develops strong teams; comfortable in a multicultural environment and experienced in leading operations on a regional stage.

Proactive Risk Management

Data Analytics

Application Development

Program Orchestration

Requirement and Gap Analysis

Change Management

Budget Planning & control

Business Process Improvement and Best Practices

Strategic Planning

Client Relationship Management

Enterprise Level Deployments

Cross-Functional Teams

Benchmarks & Standards

Contract and Vendor management

Technology Architecture & Integration

Technology and Business Linkage Planning

PROFESSIONAL EXPERIENCE

HUAWEI TECHNOLOGIES, Markham, On 2016 – Present

IT Project Manager

Strategically lead the delivery of IT transition/transformation projects, leading large-scale change aligning IT implementation with business objectives. Transitioned complex IT back and front systems to new services in less than 180 days while reducing, end to end billing cycle from 6 days to 1 day and Service request backlog from 20 days to 2 days

Evaluated client operations environments by performing technology and process assessments and created tactical and strategic recommendations to address technology deficiencies, voids in processes, and gaps in IT team skills set with the objectives of developing public/private cloud under IaaS, PaaS and SaaS business models.

Accountable of Analyzing customer business practices to discover weaknesses, compare technology with stakeholder goals, and provide updated systems and operating solutions. Increased client revenue through additional cloud-based applications which exploited customer data center capabilities, for public/private cloud using NFV/SDN technologies.

Transformed multiple operations from legacy infrastructure & systems to private clouds, embracing digitization from Customer experience management to business operations and IT infrastructure.

Collaborated with client IT teams and stakeholders to design strategic initiatives and bolster operations, streamline processes, remove inefficiencies, and increase IT capabilities. Improved Business satisfaction through quick response to IT service requests, streamlined business processes and provided transparent IT operations by well-defined SLA/KPI, dashboard, service catalogue, and communication mechanisms to achieve quicker Time to Market

CAFENA INC, Toronto, On 2013 – 2016

Digital Project Manager

Build Business capabilities using IT to achieve flexibility and agility in Market response through an optimized application capability framework. Established project objectives and implemented corporate digital systems with the application development teams, architects, testers, and internal stakeholders.

Managed concurrent transformational projects such as a new Order Management Systems, new CMS, and a new payment gateway adopting a cloud-based operation.

Oversee omni-channel e-commerce operations and service team with a focus on enhancing the customer’s end to end digital shopping experience, through a Service-Oriented Architecture, Business Intelligence, user experience and interface design of the client-facing web applications.

Spearheaded continuous process, service, logistics and web site improvements across all business units (contact center, distribution, transportation, digital marketing and analytics, social media, UI, UX, creative, and content)

Reduced IT OPEX 50% through vendor contracts and Agile project management methodologies, successfully migrated from “IT Factory” model to a more streamlined and efficient operating model.

Key leader in successful website re-platform launch within 3 months.

MUBADRA, Dubai, UAE 2009 – 2013

Professional Services Manager

Responsibility of delivering professional services to external Customers, from the initial detailed Solution Design, through to Implementation and Customer Acceptance customization, including proof of concepts, Solution Design Consultation, Stand-Alone and Inter-Operability testing, customer training and on-site support.

Directed the design and implementation of the enterprise-wide IT alignment and unification program for a large conglomerate covering more than 30,000 employees spread across multiple business units with dispersed IT functions and systems. Defined the program-wide solution delivery road-map and defined architecture governance, program design authority and technical assurance processes.

Guaranteed new and existing systems integration through client engagement, process analysis, and road map design. Successfully handled the demand for the integration of a mix of legacy and new systems, through effective change management techniques and stakeholder communication and successfully addressed the frequent requirement for cross-organizational delivery.

Directed a $75 M digital transformation project and delivered on-time, under budget, with an additional 70% in project change orders by Integrating multiple technology solutions to augment client ERP financial control with SCM, HCM, CRM and project governance.

Led the delivery team of a 45M USD design and built of a tier 3.5 data center for a medical complex covering legacy Data Center move and consolidations, Data Storage, Cloud Computing, Disaster Recovery / Business Continuity, Redundant Failover / High Availability, Servers, Software and Database, Middleware, Federated Services, Application and Platform Rationalization.

Managed the design and installation of the sound and Public-Address systems of the Holy Haram Mosque, with a budget of $150m, introducing latest technologies and bespoke infrastructure, to build and operate the largest PAS in the world. Its NOC is safeguarded against external influences through Access control, CCTV, lighting control, firefighting and sufficient cooling to provide optimal protection under a strict availability of 24x7x365.

MOTOROLA, Dubai, UAE 2005 – 2008

Senior Project Manager

Organized complex programs of work and facilitated effective delivery through the application of lean and six sigma methods into the services, support and engineering functions, combining quality with process analysis tools to create better service with less cost.

Led simultaneous complex telecom projects in 12 countries throughout the Middle East and Africa with different team sizes from 30-390 FTE,

Coordinated all phases of project lifecycle management including concept, ideation, design, planning, implementation, testing, transformation, delivery, and training.

Delivered multiple projects embracing IP based networks along the latest bespoke digital infrastructure to guarantee 100% up-time availability.

Contributed to the development and implementation of the global Managed Services vision and business objectives.

Positioned Motorola as a serious player in outsourced Managed Services, targeting telecom operators in the Middle East and Africa.

Directed and delivered the largest wireless broadband/VoIP managed services contract in MEA valued at $110M over three years, including the outsourcing of common business processes and applications of telecom operators: Customer Care, Order Management, Work Force, ratings, Provisioning, Billing and Network Management.

EDUCATION & CREDENTIALS

Master of Business Administration, University of Manchester, Manchester, UK

Bachelor of Science in Electronics & Communications, Cairo University, Egypt

PMI-ACP Agile Certified Practitioner, Project Management Institute

CSM Certified Scrum Master, Scrum Alliance

PRINCE2 Certificate in Project Management

ITIL Certificate in IT Service Management, PEOPLECERT

SSGB Six Sigma Green Belt, TUV Sud

Contact this candidate