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Manager Customer Service

Deerfield Beach, Florida, United States
August 31, 2018

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Leo M. Bayard

**** ** **** **,

Pompano Beach, FL 33064



Destination South Florida, LLC Fort Lauderdale, FL

Project Manager/Installation Lead June 2018 - Present

Lead Installer on contract for T-Mobile Towers. Upgraded and added new battery backup systems

Managed installation team, documented procedures, created installation log including photography, site preparation, installation, post-work and end of project report for each site.

Various installations of hardware and software on computer systems.

Leif LED Lansing, MI

Manufacturing Production Manager May 2017 – October 2017

Maintained a standard of health, safety, and environmental compliance related to all applicable regulations, policies, and procedures.

Reviewed finished products, to ensure quality and adherence to customer specifications.

Operated production equipment in accordance with manufacturing practices and standard operating procedures.

Troubleshot problems with equipment, devices, or products.

Retail Technology Group Lansing, MI

Field Technician October 2016 – May 2017

Tested and evaluated systems to verify they meet operational needs.

Managed inventory, by maintaining stock levels, and ordering parts, to ensure timely repairs and a quality customer service experience.

Established the extent of equipment issues, through thorough communication with customers.

Serviced machines at off-site office and customer store locations, as well as provided emergency repair services.

Repaired and/or replaced electrical or mechanical components, utilizing hand tools, power tools, or soldering.

Reassembled machines.

iCare Repair Okemos, MI

Store Manager January 2015 – September 2016

Resolved customer grievances related to sales and service.

Planned and directed staffing, training, and performance evaluations, which were crucial in developing and maintaining sales and service programs.

Oversaw interviewing and hiring of staff, as well as staff training.

Diagnosed and performed required repairs on various customer devices, ranging from screen replacement to circuit board level repairs.



High School Diploma, May 2012


Computer and Electronics Technician with a background in web development, digital circuitry, as well as diagnostic and operational testing.

Proficient in quality assurance procedures, testing, and repairs.

Hardworking, efficient, and capable of handling multiple tasks in a fast-paced environment.

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