KALAH D. YOUNG

***** ********** **** ***** *******, MD, 20735

Phone: 240-***-****

ac6uzs@r.postjobfree.com

Summary

Experienced Customer Service Professional with exemplary communication skills and experience handling private and corporate clients. I am seeking an opportunity that allows me to leverage my skills in Information Technology including Visual Communication, Help Desk, software and hardware maintenance, Windows XP, Vista, 7, and 10 including Microsoft Office Suite 2007, 2010, 2013 and my well-honed service backgrounds.

Professional Skills

•Advanced skills in Microsoft Office Suite 2007, 2010, & 2013 (Microsoft Word, Excel, PowerPoint, Outlook, Access, and Publisher)

•Skilled in visual arts/graphic design using Adobe Photoshop, Illustrator, & InDesign CC

•Ability to use visual communication strategies to influence consumer buying and promote innovative brand campaigns.

•Product needs analysis for merchandising, inventory control and purchasing

Employment History

Kiehl’s March 2018 - present

Bethesda, MD

Key Holder

Assist the Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by the management team

Perform open and close procedures for the store

Effectively execute visual store directives, education selling tools and customer service standards

Intermittent store supervision in the absence of the Store Manager and the Assistant Manager

The Body Shop May 2016 – March 2018

Annapolis, MD

Key Holder

Analyze and understand the causes of sales trends

Effectively suggest new products or promotions based on the customer’s specific needs

Build the capability of the team through coaching and encouraging learning from one another

Proactively identify creative new methods to increase sales and profitability

Sephora November 2016 – June 2017

Arlington, VA

Color Consultant

Provide courteous and knowledgeable services to all clients

Ensure that in-depth brand training is completed for designated brand specialists

Be knowledgeable of special events and animations within the store

As required, provide makeup consultations to each client

Nordstrom February 2015 – February 2016

Annapolis, MD

Beauty Advisor

Initiate service consultations by asking open-ended questions to learn the client’s preferences

Build lasting relationships and grow sales by following up with clients about recent purchases

Set and achieve personal and company sales goals while also contributing to team goals

Identify future opportunities for growth with special events and promotions

Education History Completion Date

Art Institute of Washington December 2017

Arlington, VA

Graphic Design

Associate of Arts

References

Latrice Hamm

240-***-****

Stanford Technical Institute

Lorraine Stanford

240-***-****

Stanford Technical Institute

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