Customer Service, Microsoft Office, Adobe Creative Suite
Resume:
KALAH D. YOUNG
***** ********** **** ***** *******, MD, 20735
Phone: 240-***-****
**********@*****.***
Summary
Experienced Customer Service Professional with exemplary communication skills and experience handling private and corporate clients. I am seeking an opportunity that allows me to leverage my skills in Information Technology including Visual Communication, Help Desk, software and hardware maintenance, Windows XP, Vista, 7, and 10 including Microsoft Office Suite 2007, 2010, 2013 and my well-honed service backgrounds.
Professional Skills
•Advanced skills in Microsoft Office Suite 2007, 2010, & 2013 (Microsoft Word, Excel, PowerPoint, Outlook, Access, and Publisher)
•Skilled in visual arts/graphic design using Adobe Photoshop, Illustrator, & InDesign CC
•Ability to use visual communication strategies to influence consumer buying and promote innovative brand campaigns.
•Product needs analysis for merchandising, inventory control and purchasing
Employment History
Kiehl’s March 2018 - present
Bethesda, MD
Key Holder
Assist the Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by the management team
Perform open and close procedures for the store
Effectively execute visual store directives, education selling tools and customer service standards
Intermittent store supervision in the absence of the Store Manager and the Assistant Manager
The Body Shop May 2016 – March 2018
Annapolis, MD
Key Holder
Analyze and understand the causes of sales trends
Effectively suggest new products or promotions based on the customer’s specific needs
Build the capability of the team through coaching and encouraging learning from one another
Proactively identify creative new methods to increase sales and profitability
Sephora November 2016 – June 2017
Arlington, VA
Color Consultant
Provide courteous and knowledgeable services to all clients
Ensure that in-depth brand training is completed for designated brand specialists
Be knowledgeable of special events and animations within the store
As required, provide makeup consultations to each client
Nordstrom February 2015 – February 2016
Annapolis, MD
Beauty Advisor
Initiate service consultations by asking open-ended questions to learn the client’s preferences
Build lasting relationships and grow sales by following up with clients about recent purchases
Set and achieve personal and company sales goals while also contributing to team goals
Identify future opportunities for growth with special events and promotions
Education History Completion Date
Art Institute of Washington December 2017
Arlington, VA
Graphic Design
Associate of Arts
References
Latrice Hamm
Stanford Technical Institute
Lorraine Stanford
Stanford Technical Institute
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