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Customer Service Manager

Centerville, Massachusetts, United States
August 29, 2018

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Joanne M. Golden

** ****** ***

Centerville MA **632

Cell 774-***-****

Summary I am a very passionate and dedicated manager seeking a position focused on providing the ultimate experience in Customer Service. In the course of my 24 year career, I have developed superior skills in Customer Service, Retail Sales, Staffing, Training and Development.


9/2002 to present Cape Cod Community College, Hyannis MA

Ongoing education to complete Business degree, as well as working towards Paralegal Certification. Courses have included; Microsoft Word, Microsoft Excel, Oral Communications, Business Law, Contracts, Critical writing and theory. Additional training/courses include; Code of Ethics, Human Resource courses and Situational Leadership Training.

9/1974 to 6/1977 St. Claire High School, Roslindale MA

High School Diploma; Graduating Top 1/3 in Class

Work Experience

6/1986 to Present Stop and Shop Supermarkets

Customer Service Manager, Non-Perishable Manager, Perishable Manager, District Centralized Training Coordinator

Provide exceptional Customer Service by greeting and assisting customers and responding to their needs and resolving any complaints.

Calculate, prepare and issue invoices, account statements and other financial responsibilities within the store to ensure compliance with all State and Federal regulations.

Responsible for scheduling ad conducting interviews; coordinating new hire orientation and follow-up on associate development.

Responsible for record keeping in all areas of the business.

Prepare information to accurately set up budgets; weekly projections, Profit and Loss reviews and Inventory Analysis.

Accountable for store community events, such as fund raisers and maintaining positive customer relations.

Handling all aspects of payroll.

6/1977 to 6/1981 State Street Bank and Trust, Boston MA

I was the Executive Administrative Assistant to the Purchasing manager. My duties included organizing his schedules, maintaining his accounting books and attending business functions.



Situational Leadership


Centralized Trainer for the District

Nominated in 2018 for the Most Caring ASM by my peers

Computer Skills







Rachel Cerulli, ASM Stop & Shop/ Personal Friend 774-***-****

Carolyn Iovinelli, HUB International,774-***-****

Alda Beltramini Costa, Family Friend,617-***-****

Donald Smith, Retired Engineer/Family Friend, 978-***-****

Contact this candidate