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Customer Service Nursing Assistant

United States
August 29, 2018

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Linda D. Steadman

**** ****** *****

Sanford, NC 27331


Professional Summary

I have 16 years of extensive noexperience working in the medical setting. Interact well with others at all times and levels including patrons, patients and professionals. I am a team builder with proven record of motivating coworkers to achieve peak performances. I offer solid multitasking skills while working in a dual roles at WakeMed Health and hospitals. Computer literacy includes MS Office, Epic and Sorian. Clinical skills include vital sign, grooming, feeding, bathing, and dressing, hygiene standards, safety and monitoring, medication risks, toileting, testing assistance, Hippa Regulations, healthcare software, haircare, medication support.


*Clerical *Writing

*English Language *Active Listening

*Customer and Personal Service *Speaking

*Time Management *Computers and Electronics

*Coordination *Education and Training


Certification in Nursing Assistance 1 and 2

WakeMed Cary Hospital-Cary, NC 09/2003 to 04/2017

*Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

*Assist in delivery of personal care and respond to patient emergency calls.

*Assist patients in walking, eating, and personal hygiene.

*Dispense and retrieve bathroom assistance.

*Deliver unsurpassed customer service by demonstrating the ability to address patient needs in a timely manner.

*Proven success in dealing with patients and families from different backgrounds.

*Feed and bathe residents.

*Make and change beds.

*Assist licensed nursing staff in providing direct and indirect patients care.

*Assist Physicians during examinations.

*Perform all duties and assignment by promoting the Wake Way core values and mission statement.

Certification of Nursing Assistance 1 and 2

Primary Healthcare-Sanford, NC 10/2014 to 04/2017

*Make sure medications are taking.

*Check blood sugar and record in log book.

*Assist with meals and baths.

* Assist with bathroom assistance when needed.

*Assist with getting dressed and putting in shoes.


Certification in Nursing Assistance 2: Sep 2009

Central Carolina Community College-Sanford, NC

Certification in Nursing Assistant 1: Nov 1999

High School Diploma Jun 1995

Lee County High School-Sanford, NC

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