Social Media Customer Service
Resume:
ANGELIA BUCKMAN
***** ***** ******* *******, ** *0147 703-***-**** ****************@*****.*** linkedin.com/in/angeliabuckman
SOCIAL MEDIA MARKETING ENTHUSIAST
Current college student focusing on social media marketing. Developed over 5 years of work experience in customer service. An unwavering curiosity for digital marketing and implementing customer feedback.
SKILLS & ABILITIES
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–Adaptability
–Effective communication
–Organizational agility
–Teamwork
–Technologically savvy
–Time management
PROFESSIONAL EXPERIENCE
Office Service Representative, Canon Business Process Services May 2018 – Aug 2018
Ashburn, VA
–Received and logged USPS mail, packages and freight accurately into database.
–Analyzed condition of freight and instructions before accepting on behalf of client.
–Delivered parcel and freight to clients of all levels within the enterprise.
–Confidentially corresponded with over 50 clients via phone and email regarding status of parcel.
–Ensured daily maintenance on 20 Xerox C8035 copiers and mobile delivery devices.
–Packaged and processed outgoing overnight items, including creating FedEx labels, to meet client deadlines.
–Greeted clients and answered various questions with an approachable demeanor.
Cashier, Coach, Inc. Sep 2013 – Mar 2018
Leesburg, VA
–Reconciled cash deposits per assigned register drawer at end of shift.
–Instructed and supervised new hires on register functions and business standards.
–Contributed to overall store email productivity goals with a personal 80% capture rate.
–Processed an average of 25-30 financial transactions per shift.
–Transcribed new client information into corporate database system.
–Educated customers about the history and care of products to promote upselling of current inventory.
EDUCATION
Christopher Newport University - Newport News, VA – Aug 2009 - May 2013
–Bachelor of Arts in English
Northern Virginia Community College – Sterling, VA – Aug 2018 - Present
–Social Media Marketing Certificate
Contact this candidate