Customer Service Engineering

Swapnil Bharat Pawar

Mobile:+91-703*******. E-mail: ****************@*****.***

Seeking a position to utilize my skills and abilities in the service industry that offers professional growth while being resourceful, innovative and flexible. Competent to perform under work pressure, meet deadlines and to convert customer specified requirements into reality. Motivated and committed by personality with excellent problem solving, planning, organizing, analytical and time management skills.

STRENGTHS

Experience in Client handling.

Quick Learner

Flexible

Optimistic, Focused, Self-motivated

Team Player

Staff Development-Team Building Skills

EDUCATION - QUALIFICATION[i]S

B.E. in Mechanical Engineering:

Nutan Maharashtra Institute of Engineering and Technology, Talegaon, Pune University, India (2016)

Higher Secondary Education

Abhiman Junior college, Camp Education Society, Nigdi Pune. (2012)

Secondary School Education

St. Ann’s High School, Triveni Nagar. (2010)

CAREER PROGRESSION

Senior Customer Service Associate

Amazon Development Centre Pvt. Ltd. Pune India ( 14 Months)

April 2017 - June 2018

AREAS OF EXPERTISE

To take the complete accountability of the allotted skill set.

To understand the team responsibilities and deliver the required statistics.

To be responsible for each query handled individually by me and keep follow up for the same.

Excellent communication skills to educate client regarding the issue that they are facing.

Ability to empathize with and prioritize customer needs.

PROVEN JOB ROLE

Amazon Development Centre Pvt. Ltd.

Roles & Responsibilities:

•Support customer from North America and in addition to that cross-skilled to support Canadian customers to solve their queries via Chat, E-mail and Phone medium.

•Adapting and understanding the customer demands from two different countries.

•Efficiently handling backlogs, escalations, root cause analysis and preparing Cause of Error documents

•Ensure customer satisfaction for all aspects of the customer relationship they affect, for one or more assigned Business Units.

•Deliver services and information to customer in a professional, accurate and timely manner using via a variety of communication channel while utilizing multiple computer application.

•Worked on process improvement projects and have successfully optimized manual efforts and reduced manual errors

Personal Details

Name: Swapnil Bharat Pawar

Address: Plot no. 13/03/128, shree ganesh coloney, more vasti chikhali, Pune

412114.

Date of Birth: 23rd July 1994

Nationality: Indian

Marital Status: Single

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